8 Replies Latest reply: Jun 10, 2012 4:51 PM by thomas_r.
Wisheezy Level 1 Level 1 (0 points)

So for about two month ago my Macbook Pro 15' started to crash randomly and i had it fixed at the local certified Apple dealer. Problem came back after about two weeks and so i had it fixed again. First time they replaced Apple Logic Board and did the same second time. For about 2 weeks ago the computer started crashing again and took it to the store again but this time they said they tested it on a extern system or something and experienced no issues, and in the report it said that there were no hardware issues and it was all software related. They recommended me to do a clean install when i got it back. I received it yesterday and it kept crashing when Google Chrome and iTunes were opened (Basically anything that were pushing it a little) and when i downloaded the Diablo 3 installer it kept crashing though the installing and also in the game. Same with World Of Warcraft. I tested a game from App Store (Shotgun FunFun) and it crashed after about 2 minutes of playing. I decided to delete EVERYTHING and did a clean install, and while at the welcome screen video after the reinstall it crashed again and at the language selection a few times. So im sitting with a very unstable Macbook Pro right now and i have absolutely no idea what to do with it.

 

Heres a picture of how it looks when it crash

 

http://img139.imageshack.us/img139/4639/dsc01626mf9.jpg

 

Not my picture, but the screen looks exactly like that no matter what program open and the only option is a hard reboot (holding down power button for 10 seconds) and then it works fine again.

 

Is there ANYTHING i can do now?


MacBook Pro, Mac OS X (10.7.3)
  • 1. Re: Very weird crashes
    thomas_r. Level 7 Level 7 (27,925 points)

    That's a hardware issue, I'd bet.  I'd also bet that the logic board is not the problem, since they've already given you two replacements.  (Assuming the problem is the same now as it has been.)

  • 2. Re: Very weird crashes
    Wisheezy Level 1 Level 1 (0 points)

    Exactly. So what hardware parts could be causing this? Everything that has nothing to do with the Logic Board?

     

    I'll hate to go back with the computer again for the fourth time, and i don't think they're interested in doing anymore for me since they already labeled it as not hardware related and the clean-install didn't sort out problems.

  • 3. Re: Very weird crashes
    Wisheezy Level 1 Level 1 (0 points)

    Bump

  • 4. Re: Very weird crashes
    thomas_r. Level 7 Level 7 (27,925 points)

    I have no idea.  But those patterns on the screen are a hallmark of a hardware issue.  You say you had it fixed by a "certified Apple dealer," which sounds like you didn't take it to Apple, but to some other company.  I would recommend trying to deal with Apple directly at this point.

  • 5. Re: Very weird crashes
    Wisheezy Level 1 Level 1 (0 points)

    Yeah it wasn't a Apple Store since there is none in Denmark.. But the store is called Eplehuset and is autorized by Apple though.

  • 6. Re: Very weird crashes
    thomas_r. Level 7 Level 7 (27,925 points)

    Many stores are authorized by Apple, but don't live up to Apple's standards of service.  It may not be very appealing, but I'd probably contact Apple via phone at this point, explain the situation and see if you can have it sent off for service.  That'll take longer, due to shipping, but you'll hopefully get better service from Apple techs.

     

    Alternately, you can continue trying to work with the company you've been dealing with.  Make sure to take good photos of the problem to show them.  Also, try running Apple Hardware Test.  It doesn't find all possible problems, so failure to find a problem doesn't mean much, but it may give you information that can help you deal with them.

  • 7. Re: Very weird crashes
    Wisheezy Level 1 Level 1 (0 points)

    Thanks. Do you think there's a chance that this store will say "That's enough" and give me a new Macbook Pro even though i didn't bought it there? I mean if they are Apple authorized couldn't they request Apple to send a new computer or something like that?

  • 8. Re: Very weird crashes
    thomas_r. Level 7 Level 7 (27,925 points)

    I have no idea about that, sorry.