2 Replies Latest reply: Jun 13, 2012 1:01 AM by Ingo2711
DeafEdEv Level 1 Level 1 (0 points)

My wife used iTunes to update the music on her ipod Touch.  She was then asked if she wanted to update ios.  Then it said before we update ios we should copy items on the ipod that are not in iTunes.  She did that.  Then she wasn't asked if she wanted to continue the ios update, so she disconnected and then reconnected the ipod.  She was then asked if she wanted to update the ios.  She said yes, it said it would take an hour or more.  But the progress bar seems to have stalled.  It has been well over an hour and the progress bar is at about the 1/8 mark.  The words above the progress bar says restoring ipod software.  We don't know whether it is stalled, or still working.  We don't know what to do next.  Any help would be greatly appreciated!