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"Cannot connect to iTunes Store" - iPhone 4

651558 Views 334 Replies Latest reply: Mar 8, 2014 9:45 PM by RozCooke RSS Branched to a new discussion.
  • brianogary Level 1 Level 1 (0 points)
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    Apr 13, 2012 6:37 PM (in response to Sanz7)

    Did not work : (

  • Stirthepot7 Level 1 Level 1 (0 points)
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    Apr 16, 2012 10:21 AM (in response to tm300)

    Was trying to connect to the app store but kepr getting the message "can not connect to Itunes"

    After reading through these posts found a solution that worked...at least for now.

    Shut off the wifi if it is on.....connect to the App store via 3G...then you can go back and turn on wifi and reconnect.

  • RaffKot Level 1 Level 1 (0 points)
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    Apr 25, 2012 6:23 AM (in response to Stirthepot7)

    Tryed all of the above things. DID NOT WORK. This is realy starting to **** me off. I wish that they would get off their *** and do something to fix this.

  • radster310 Level 1 Level 1 (0 points)
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    May 3, 2012 9:47 AM (in response to tm300)

    Having the same problem that seems to have been going on for a very long time based on these posts.  Just got the iphone 4s and love it except for this.Why can't this be fixed?  I have trouble getting on App store 90% of the time.,,cannot connect to itunes store msg...Every once in awhile I get on and it is fine. ***?

    Tried both 4G and WiFi methods to no avail.

  • Crash16 Level 1 Level 1 (0 points)
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    May 9, 2012 11:54 AM (in response to tm300)

    Well folks I finally got my "can't connect to iTunes" issues fixed. Seems that there was an unauthorized change to my email address and account therefore not allowing mr to connect to iTunes.

    Here is how I got it fixed.

     

    1. Contacted iTunes store support

    2. Followed their instructions and replyed with the following info:

    An order number from one of my purchases

    Last 4 digits of the c.c. Used for the iTunes store acct

    Answer to one of my security questions

    And 2 items from this list.

    Birthdate

    Billing address for Acct

    Phone number on acct

     

    It was after all of this that they saw that someone had made an account modification back in February when the issue began. Seems they changed my email address just slightly and that is what kept me from being able to sign in and not a password issue. This was likely due to a phishing email that came out in conjunction with iCloud asking users to change their passwords to a more secure form by adding a capital and number.

     

    To get all of this cleared up it took about 4 days as we emailed back and forth. I also needed a seperate email address they could use to send me info. Once they determined the issues and went to get them fixed by changing the email address associated with the acct and I created a new password I was able to access iTunes with no issues and even my previously thought lost acct balance was there.

     

    Hope this helps

     

    Crash

  • Piefacetwo Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 10, 2012 10:48 AM (in response to tm300)

    Same. My wifi is working fine for every other app, just not the app store. If apple don't sort this out I'm goin back to my blackberry.

  • NYlala Level 1 Level 1 (0 points)
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    May 11, 2012 6:08 AM (in response to tm300)

    i hate this problem so much. how can we do? pls tel

  • sylviafromashbourne Level 1 Level 1 (0 points)
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    May 13, 2012 11:42 AM (in response to RaffKot)

    hi i had this problem my phone has always worked ok until i turned on genius  then i could not connect to store  so i turned of genius on mac and did a restore

    seems to have done the trick . so far anyway

  • tomkitten06 Level 1 Level 1 (0 points)
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    May 13, 2012 1:45 PM (in response to tm300)

    I think I just found my solution. Go to Settings, Store, and click your apple ID to sign out. I signed back in, and Voila!

  • hezabot Level 1 Level 1 (0 points)
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    May 27, 2012 4:54 PM (in response to tm300)

    i was trying to connect to the itunes store and got the same message but it would still work on wifi and i didnt know what to do. then for no reason i checked and i realised i had no credit, as this might be the case with you

  • joelfromasheville Level 1 Level 1 (0 points)
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    May 31, 2012 7:57 AM (in response to tomkitten06)

    THIS WORKED FOR ME ALSO. THANK YOU FOR YOUR HELP. THAT IS THE FIRST THING I HAVE DONE THAT ACTUALLY WORKED. APPLE SHOULD HIRE YOU. THE ONE THAT WAS. SETTINGS, STORE, LOG OUT, THEN LOG BACK IN. WORKED LIKE A CHARM.

  • heylicky Level 1 Level 1 (0 points)
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    Jun 9, 2012 9:32 AM (in response to tm300)

    Settings/General/Reset/Reset Network Settings

  • lilys Level 1 Level 1 (0 points)
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    Jun 9, 2012 7:41 PM (in response to duggal)

    Hi Vishal,

    Did you ever fix your iTunes problem?  I'm having the exact same issue with my iphone 4S where I can open the iTunes store but cannot seem to download new apps or new mp3s.  I have done the steps you listed in your post.  It's been over month, so please let me know if someone helped you out

    Thanks,

    Mary

  • mcgradynba Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 12, 2012 6:20 PM (in response to tm300)

    I had the same problem. I fixed it like that: Settings/general/reset/reset all settings. It worked for me. good luck mates and THANKS A LOT for the solution.

  • sylviegirlie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 17, 2012 8:02 PM (in response to heylicky)

    This worked perfectly for me. thanks SO much for your response.

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