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iTunes Match stuck at "Sending information to Apple"

43345 Views 89 Replies Latest reply: Apr 8, 2014 9:13 AM by Andrei P. RSS
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arcticguy16 Level 1 Level 1 (0 points)
Currently Being Moderated
May 31, 2012 4:32 PM

This started happening two days ago and I'm still stuck at step 1.. If I disable and re-enable iTunes Match it syncs once and then if I update iTunes Match I'm stuck at "Sending.." again.. Is somebody else having this problem?

MacBook Pro, Mac OS X (10.7.4)
  • sweet-jane Level 1 Level 1 (10 points)

    Same here... I have been trying to match one album for three days now - it's stuck at "sending information..." forever, no matter what I do.

     

    I got iTunes Match shortly after it came out but I've never seen this behaviour before. Issues on Apple's end usually clear up pretty quickly... I'll give it another day or two.

  • roebeet Level 2 Level 2 (430 points)

    Not just you -- I've been getting this on and off for the last week or so.  Sometimes it goes through eventually, sometimes it does not.    

     

    I'm also seeing a lot of 4001 errors here, so I'm guessing there's something amiss over in the Apple data center.   I could call but I'm sure their support center won't be much help, given past experience.  "Keep trying, sir".

     

    My auto-renew is turned off - Apple, I hope to really pull a rabbit out of your hat before November comes....

  • Chrisworld Level 1 Level 1 (0 points)

    I've been having this problem for the past week and a half. I finally got one song to match the other day and was happy. I just want a match or an upload, because I want it on my phone. I dont want to have to disable match on my phone just to put my songs on it.

     

    Today (6/3/2012) I have been trying to get an album to upload. I left the room (stuck on "sending to apple") and came back after dinner. When I came back the songs were everywhere, (uploaded, matched) but thats ok, it dosent matter. I tried downloading them on my phone and just got an error with 3/4 the album "Unable to download.etc.. etc...".

     

    I tried encoding the album to AAC 256 since AAC is apparently a lot more friendly with iTunes Match (note ALAC songs not uploading) and I'm trying again. Still stuck on "sending to apple"..

     

    HIGHLY FRUSTRATING.

     

    Oh I also forgot to mention, I have had to put songs onto my phone using goodreader, since again... my library is frozen (as in, stuck with what I have downloaded) on my phone with itunes match being down.

  • kNevik Level 1 Level 1 (0 points)

    This is why Apple *****. "It just works", until it doesn't and then they never tell anyone anything.

  • roebeet Level 2 Level 2 (430 points)

    I keep hoping that HD-AAC is being prepped.  I know, just a pipe-dream...still, crossing my fingers! 

  • machinestatic Level 1 Level 1 (20 points)

    I know replies like this don't help the discussion at all, but I just wanted to say I'm having the same exact problem. It's relieving to see that other people are in the same boat, but it's still frustrating. I've tried 3 times tonight (for a half hour each time) to upload a short 4 track EP to iTunes Match, and it got stuck on "Sending information to Apple" each time. I've got over 6,000 tracks matched or uploaded, so iTunes Match is not new to me; something's clearly messed up. Are other folks still having problems presently?

  • machinestatic Level 1 Level 1 (20 points)

    Well, I just tried uploading music for the 4th time tonight, and it worked flawlessly. So just keep trying, I guess!

  • machinestatic Level 1 Level 1 (20 points)

    Apologies for the double post, and I'll avoid doing it again. Just wanted to bump the thread to mention that I'm having this problem again. Good times!

  • DeathShrike Level 1 Level 1 (0 points)

    This has been been happening to me for a couple of weeks now, and it's incredibly frustrating.  Sometimes it will work again like normal, randomly, but mostly it gets stuck, or takes a LOT longer than it should.  What the **** is going on? 

  • roebeet Level 2 Level 2 (430 points)

    Turn off auto-renew.  I'm dead serious.    They may not be checking this board or their support calls, but I bet you dollars to donuts they know what % of iTunes Match subscribers have auto-renew off.  It's set to "on" by default, btw.

     

    I actually called them last week about this issue and I was told that there are known "iCloud" issues that have been sent to engineering with no ETA at this time.    I informed them that, unless Apple really pulls a rabbit out of their hat between now and November and gives us something amazing with a v2 product (like HD-AAC lossless / streaming functionality in iCloud), then my auto-renew is staying off.      It's the only thing I can personally do as a voice of frustration and protest.

  • machinestatic Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jun 14, 2012 9:48 AM (in response to roebeet)

    Sadly, I've disabled iTunes Match on my computer and phone, to switch to an unnamed competitor temporarily, while I ride this out. Though I'll give it another shot this evening.

     

    It's too bad because I genuinely like the iTunes Match features and functionality a LOT more than any other product. (I paid for it the day it was released.) But it has mysteriously gotten worse the last few weeks without a doubt. Last night I tried to add one album to the cloud, and after waiting an hour I decided to disable iTunes Match, turn it back on, and add that one album again overnight. When I woke up, not only was the album still "Waiting" and not added, but iTunes hadn't even successfully grabbed my existing iTunes Match albums. So I left for work with iTunes totally empty. Bummer.

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