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Broken iPad Screen

8241 Views 4 Replies Latest reply: Jul 12, 2013 4:00 PM by iHeartRepair RSS
mustafar Calculating status...
Currently Being Moderated
Jun 14, 2012 12:19 AM

Our iPad 2 was plugged in and streched across the room from the power strip to the coffee table and I didn't see the cord. I tripped over the cord and the iPad fell about 1 foot to the ground. It was in a thick soft leather Knome flip cover case. Now the screen isn't working It lights up black, but nothing shows up. I've reset it several times and it still doesn't work. However, when I plugged it in, it made the charging noise. I can also navigate blindly to the play button and play music.

I was thinking it had a broken flex cable or ribon cable connecting the screen to the iPad itself. Can anyone else confirm this?

  • NathanL1192 Level 3 Level 3 (750 points)
    Currently Being Moderated
    Jun 14, 2012 1:49 AM (in response to mustafar)

    Hi there,


    Without seeing your device, I couldn't tell. You can see a teardown of the device at the link below:



    May I reccomend going to a nearby Apple store, where they may offer you a replacement or repair.


    Sorry about this,



  • Skydiver119 Level 7 Level 7 (20,315 points)
    Currently Being Moderated
    Jun 14, 2012 4:42 AM (in response to mustafar)

    Accidental damage isn't covered by the warranty. The apple store will likely offer you a replacement for a reduced fee, 249 and up depending on hte model. What you're paying for is a reduced price for a refurbished one.


    You can take it to an authorized repair place and see if they offer anything different.(They'll probably go with the replacement for a fee option) or if you want to void your warranty you can take it to an unauthorized place, but that's caveat emptor....buyer beware. You get what you get and any remainder of your warranty is void.

  • Texas Mac Man Level 8 Level 8 (44,245 points)
    Currently Being Moderated
    Jun 14, 2012 5:53 AM (in response to mustafar)

    Apple's Limited Warranty for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.


    Apple will provide a replacement iPad for:


    iPad modelOut-of-Warranty Service Fee
    New iPad$299
    iPad 2, iPad$249

    You can get the glass replaced at 3rd party repair sources for less $, however, the Apple warranty will be voided.


    iPad Repair & Screen Replacement Services


    RepairZoom iPad Repair


    Mission Repair


     Cheers, Tom

  • iHeartRepair Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 12, 2013 4:00 PM (in response to mustafar)

    That might actually be covered under the Apple warranty! Have you tried going into an Apple store and just showing them the iPad? If the screen is unbroken it may be covered under the normal Apple Care warranty. I always recommend that people try Apple first. Sometimes Apple comes through and has compassion and sometimes if there is no physical signs of damage they will warranty the damage. Especially if that damage is internal!


    If you don't have any luck with Apple you can try out our ship-in repairs for the iPad. We've done over 1500 iPad repairs to date and as a repair technician I know the issue you are having is probably just a loose LCD cable. I sincerely doubt that the LCD itself is damaged.



    Good luck with your iPad 2!


    I may receive some form of compensation, financial or otherwise, from my recommendation or link


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