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Brand new macbook pro mid 2012 constantly freezes, help please!!

16170 Views 55 Replies Latest reply: Dec 16, 2013 3:51 AM by nravuru RSS
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Patopipp Level 1 Level 1 (10 points)
Currently Being Moderated
Jun 14, 2012 7:52 AM

Hey guys, yesterday I bought the new Macbook Pro 2012 13 inch. In the first half hour of use it froze 5 times! I had to turn it of from the power button. I only have Google Chrome, Skype and the Diablo 3 launcher (could never play because of freezes that don't let download finish.

Please help me, first mac I buy and apple recieves me this way, full of problems

Mac OSX 10.7.4


MacBook Pro, Mac OS X (10.7.4)
  • DennisRaphael Calculating status...

    i have the same problem. i called the technical support hotline and the guy said to look for and install all the software updates available, and it should be fine. I realized it stalls only when the wireless is turned on, so i wired it up via ethernet cable and downloaded the update for 2 hours. after installation, i tested the wireless again and the system continued to hang after 5-10 minutes of usage. this is terrible. does anyone have the remedy for this?




    13'' mbp 2.5ghz 4gb ram 500gb hdd

    10.7.4 build 11E2620

  • Maziyar Level 1 Level 1 (10 points)

    I hope it is a software problem and there is not a hardware issue with new MBP release. But anyway, you can always return your MBP within 14 day and use the full refund policy. I ordered online and it was shipped from China to Malaysia and I returned it after one week. They sent DHL to picked up the notebook.


    Wait for 2 to 3 days and still search to see what the other people come up with, then just go to any store to see what they say.


    best of luck

  • DennisRaphael Level 1 Level 1 (0 points)

    Hey maz I'm in Malaysia too. How Did you go about requesting and completing the replacement? Thank you for helping with this

  • heyitsjimmy Calculating status...

    I hope it's a software problem too, for i am in the same situation...which means it's a common problem which im sure will be least i hope it will be or i will be bringing this back to the apple store in a week.  but so far of two days of use, my MBP 13 mid2012 has froze and restarted six times.....if anybody know's what is wrong..please let me know

  • Maziyar Level 1 Level 1 (10 points)

    Happy to help,


    I ordered online because I want an education discount. A week after they delivered, I call this number 1800-80-6419 and I told her I want to return this MBP. She asked why and I said because the new ones are better and cheaper She did a return request and a day after DHL came and collect the MBP.


    Now it's been two days, so I will call them again to see what happened to my MBP. They say they proceed the refund 3 to 5 business days after they received the item at their warehouse.


    But it was so easy and even she told I have to order another one to return this one because they don't have 14-day return policy in south Asia! I told her I would do that but I don't have money I just paid 7K. It seems to me they do return if it's in 14-day return policy like the other countries.


    PS: I will update you with further information.

  • Maziyar Level 1 Level 1 (10 points)

    UPDATE: I just called the number again and they said it's arrived now and it takes 5 to 7 days to transfer the money to my credit card.

  • efrav Calculating status...

    just prube it for a complete week, and see if the problem continue, mine was like that too, and i dont really know why it gpt frozen. but after using it like a week, it just got better, no freezes at all,  goodluck.

  • pabloprieto2002 Calculating status...

    Same problem here. I'm running pro tools, mozilla firefox and itunes mostly. It's been a week since I bought it on Best Buy in Puerto Rico. It has frozen 4 times this week. =\ should I ask for a new computer before the 14 days? or this is purely software? I also notice it gets extremely hot near the power cord and usb ports.... still, I download istat and the temp seems fine....

  • eekaj Level 1 Level 1 (0 points)

    guys, I have the same problem as you, and I was able to get an exchange within my 14 days.


    the laptop still does the same thing!

    Unless it's a bad batch which I doubt.


    It's still doing the same crashes but not as bad, I've noticed that google chrome crashes the computer so I've removed that.


    The second time it's happened when I disconnected one of my USB internet modems and it locked up again. I rebooted and said the error was kernel_panic


    I guess that's because it's a 3rd party driver that made it crash.


    Anyway, i'm having uptimes of over 10+ hours with no problems most of the time then would get a sudden lockup and reboot. but i'll see how I go.

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