10 Replies Latest reply: Apr 25, 2013 2:26 AM by clintonfrombirmingham
Doddsy8288 Level 1 Level 1 (0 points)

Hello.

 

I purchased my Macbook Pro 15" April 2010, Over the past 5 month it has randomly been crashing to a black screen and has significantly got worse and happens more often. Sometimes 4-5 times a day. The system becomes unresponsive with just a black screen. Resorting me to switch the computer of manually by holding the power key. This normally happens while using Photoshop or if the flash player is active, but has happened randomly many times. There is no warning and can be a pain as I am not able to recover any work which was in progress. I heard it could be a magnet setting it into sleep mode but that is not the case. I have read it could be a graphics card problem but I have not came across a fixable solution. My software is up to date. Can anyone tell me any options I may have that will help fix the problem? And I am worried with me turning of the computer manually so often it may be causing damage to the computer?

Any help or information I would appreciate it thanks.


MacBook Pro, Mac OS X (10.6.8)
  • 1. Re: Macbook Pro Mid2010 - Random Black Screen
    tjk Level 7 Level 7 (24,150 points)

    Hi D,

     

    See if the tips in this article help: http://support.apple.com/kb/TS4088?viewlocale=en_US

  • 2. Re: Macbook Pro Mid2010 - Random Black Screen
    Doddsy8288 Level 1 Level 1 (0 points)

    Thanks tjk

     

    There was a video update hiding on that page i missed. Im downloading and installing and will let you know the outcome.

     

    Aprecited!

  • 3. Re: Macbook Pro Mid2010 - Random Black Screen
    Doddsy8288 Level 1 Level 1 (0 points)

    Unfortunatly it hasnt fixed the problem. I really thought it had and was going good but when i opend a youtube video the black screen came back and froze up my computer with stuttering sound of the video in the background. Any other options?

  • 4. Re: Macbook Pro Mid2010 - Random Black Screen
    tjk Level 7 Level 7 (24,150 points)

    The only other thing I can think of is to make an appointment with the "genius" bar at an Apple Store.

  • 5. Re: Macbook Pro Mid2010 - Random Black Screen
    Peuchelito Level 1 Level 1 (0 points)

    I have the same problem, please let me know if you know about a solution, it happens when eathcing youtube in chrome, and sometimes randomly when listening to music or anything, but when opening youtube in chrome it always crashes.

  • 6. Re: Macbook Pro Mid2010 - Random Black Screen
    jciscool Level 1 Level 1 (0 points)

    I have the same problem since the beginning. Got it in mid-2010 crashed maybe two times until summer of 2011 when I started dual-monitoring (one monitor at home, one monitor at work), then it started crashing more often. This month I finally upgraded to Lion (and also installed a SSD) and its been crashing about 4-8 times a day. Crashes at the most random times, though sometimes I do notice when it's right after a specific action.

     

    I'm hoping it's a ram issue, because if it's a video card issue, I'm SOL since I'm outta warranty.

     

    Let me know if anyone has an answer.

  • 7. Re: Macbook Pro Mid2010 - Random Black Screen
    Vardahil Level 1 Level 1 (0 points)

    Hi,

     

    I have the same issue, screen goes black with sound stuttering if there is sound playing on the computer. I've got that bug happening mostly when playing games or a few times randomly while working on Photoshop. Changed my ram sticks and its still doing it which makes me believe it isn't a memory issue. I thought that maybe it could be a overheating problem since when that crash happens my fans start working 100% but it also happened to me a few minutes after starting the computer when its still quite cold so im not sure yet if it's a video card issue, a overheating problem o a combination of both or if over time the heating cooked the motherboard at some places. Hope we can narrow it down and find a solution.

  • 8. Re: Macbook Pro Mid2010 - Random Black Screen
    thesawdust87 Level 1 Level 1 (0 points)

    I have the same problem with my MBP bought on June, 2010, with a Crucial V4, 256 Gb SSD.

    I'm from Italy, i've set an appointmente with the Genius Bar tomorrow after reading this page: http://support.apple.com/kb/TS4088?viewlocale=en_US.

     

    I'll let all of you know what the geniuses tell me tomorrow!

     

    Mike

  • 9. Re: Macbook Pro Mid2010 - Random Black Screen
    the-critch Level 1 Level 1 (0 points)

    I have the same issue with the black screen I have hooked up the laptop to my TV however all I'm getting on the TV is the grey background and can't log in any ideas?

  • 10. Re: Macbook Pro Mid2010 - Random Black Screen
    clintonfrombirmingham Level 7 Level 7 (28,675 points)

     

    Mid-2010 15" MacBook Pros - the bad NVIDIA GPU

     

    If you're having frequent kernel panics with your 15" mid-2010, or intermittent screen problems, the problem is, more than likely, the faulty NVIDIA GPU found in a number of those machines.

     

    Here's just a sample of a kernel panic log that points to the faulty NVIDIA card:

     

    Kernel Extensions in backtrace (with dependencies):          com.apple.GeForce(6.4.0)@0x82ac4000->0x82b7afff             dependency: com.apple.NVDAResman(6.4.0)@0x834a0000             dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000             dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000             dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000          com.apple.nvidia.nv50hal(6.4.0)@0x83c05000->0x84019fff             dependency: com.apple.NVDAResman(6.4.0)@0x834a0000          com.apple.NVDAResman(6.4.0)@0x834a0000->0x8378dfff             dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000             dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000             dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000

     

    Here's the "official" Apple take on the issue - but the very real kernel panics need not be preceded by 'Intermittent black screen or loss of video'... in fact, you might not experience any video problems at all. Although video problems can certainly be a portent of things to come…

     

    So what can you do? Print out a copy of your kernel panic and a copy of the Knowledge Base article and take them, along with your machine, to your local Apple Store or an Apple Authorized Service Provider. They should be more than willing to install a new logic board at no cost. I have no idea why this faulty GPU is making the headline here on the MacBook Pro forum so often now - could it be because Mountain Lion is just bringing the issue to a head more readily? I don't know - I only know that we're seeing more and more of these kernel panics of late.

     

    Good luck,

     

    Clinton