Currently Being ModeratedJun 15, 2012 12:39 AM (in response to 40degreesSouth)
I'm not sure what you're trying to fix? What application are you trying to scan from? If Image Capture and VueScan work, then it should work in any app I would think?
I'm assuming you have the latest drivers, etc? http://www.usa.canon.com/cusa/consumer/products/scanners/photo_scanners/canoscan _lide210#DriversAndSoftware
Currently Being ModeratedJun 15, 2012 1:07 AM (in response to clintonfrombirmingham)
I am using the Canon software MPNavigator EX and immediately get "insufficient memory" message. Prior to reinstalling the Canon software and latest driver I was able to do a basic scan using Canon Solution Menu Ex but now even that says "insufficient memory".
Currently Being ModeratedJun 15, 2012 1:09 AM (in response to 40degreesSouth)
I use MP Navigator 4.03 on my MG8120 printer/scanner. What version do you have?
Currently Being ModeratedJun 15, 2012 1:40 AM (in response to 40degreesSouth)
Hmm - everythings working for me - I'd try contacting Canon's technical support. Is this a new scanner or did the problem just occur with a new OS update? I haven't had any trouble with my Canon products in a long time.
Currently Being ModeratedJun 15, 2012 6:09 PM (in response to clintonfrombirmingham)
I have been in touch with Canon who advised "open up MP Navigator and select 'View and Use', where it says 'Specify the scanned location', please select a different scanner location to see if this resolves the issue".
"If this does not resolve the issue, I would then recommend uninstalling and re-installing the latest drivers. The latest drivers can be found on our Support Site via the link below":
"If re-installing the scanner with the latest drivers has not resolved the issue, it is then a computer issue, my next recommendation is to contact your local computer technician or Apple".
I have done all that, deleted and reinstalled all the original Canon software. I cannot recall when the problem started as I have only been using Canon Solution Menu EX.app for simple scanning of a document. I have used MP Navigator EX 4.0.app in the past to scan multiple photos but now it just shows "insufficient memory" as soon as I start the program. Since reinstalling both .app show the "insufficient memory" message.
I can't find the original install disk so I don't know if that is contributing to the problem but as the scanner works with VueScan and Image Capture I think the Canon software is not being recognised somehow.
Thanks for your interest and input.
Currently Being ModeratedJun 15, 2012 9:35 PM (in response to 40degreesSouth)
I still have my original Canon disc but all the software there has been superceded by new updates. I wish I could help you further but I'm out of ideas!
Currently Being ModeratedJun 16, 2012 1:09 AM (in response to clintonfrombirmingham)
Thanks Clinton. I'll keep you posted if I find a fix. In the meantime I'll use Image Capture or VueScan.
Currently Being ModeratedJun 16, 2012 1:12 AM (in response to 40degreesSouth)
I hope it doesn't drive you crazy! I have to use my scanner daily through Adobe Acrobat Pro X for forms creation and it works like a champ on my MG8120. I wish that I - or Canon - could have helped. At least you are able to scan.
Currently Being ModeratedJun 16, 2012 10:39 PM (in response to clintonfrombirmingham)
You're right about making me crazy but I have had this suggested fix from PAHU in response to my posting elsewhere.
The scanner driver file is installed in HD > Library > Image Capture > TWAIN Data Sources. Here you will see the LiDE210.ds file. This package file contains information used by the scanner and removing the scanner entry in Print & Scan does not remove this file. You could trash this file (make sure you remove the entry from Print & Scan first) and then run the v17.7.1 scanner driver installer again.
If MP Navigator still fails it could actually be this application rather than the scanner driver at fault. Note that Image Capture uses a different driver called an ICA. So to test that the TWAIN scanner driver is okay you would need a TWAIN compatible application. And one such application is VueScan. Install this and see if you can scan without any error. If you can then it indicates the issue is with MP Navigator. If VueScan also fails then you do have a scanner driver issue.
Although I followed the process I still get the "insufficient memory" message which leaves me to conclude that the issue is with MP Navigator.
Thanks again for your input. Lets hope this post helps some other Canon user with a similar problem.
Currently Being ModeratedApr 29, 2013 2:20 PM (in response to 40degreesSouth)
Hellooo, I realise this thread is a year old and yet I'm having some real difficulty, hopefully this will fall on someones ears...
Firstly I have a mac mini bought recently and running on Mountain Lion 10.8.3 I tried downloading what is apparently the most up to date drvier and mp navigator for use with the CanoScan LiDE 210 meaning, that both the driver and mp navigator are compatible with Mountain Lion. Here is the following link I used that was forwarded to me by Canon:
I install both of the downloads, plug in the scanner, and nothing... no noise, no beep nothing to say that it is on. I try and open the scanner through system preferences-printer/scanner-canoscan icon yet I am then presented with the message; "failed to open a session on this device"
Strange, I call canon back and they do not know what else to suggest apart from all the usual trouble shooting, the type that is very patronising and annoying... did you click the icon and press scan, did you click the install button after downloading the software... the sort of thing that might otherwise result in the beating, of ones own face with the phone
At the end of this call, and after forwarding me a couple more useless links to unworkable downloads they say that it must be the product, and that I should contact the seller for a replacement.
So I do, I contact Amazon, I get my replacement and voila, exactly the same problem.
I even try getting it going using my mbp which is on snow leopard, which means I can use the installation disc that it is packed with it, it makes a noise, it sounds like its turning on but then when I click "open scanner" ... nothing, no option to scan, no acknowledgement of the device other than the icon itself in system preferences.
Does anyone have any experience of this issue, does anyone know how I might resolve it?