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USB3 not working on my Retina MBP

41621 Views 133 Replies Latest reply: Apr 29, 2013 2:49 PM by EcoGreg RSS
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changethursday Level 1 Level 1 (0 points)
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Jun 14, 2012 1:35 PM

I have a timemachine backup that is on a USB3 Toshiba 750 GB drive. Obviously ive been using it at USB2 speeds, and it works fine on other macs, but when I plug it into my retina MBP, the HD will spin at low speed, but it never fully loads. For those that know these toshibas, the light on it stays blue instead of turning white.

 

I have tried mounting it via diskutility, but to no avail. Anyone have any thoughts? It has a fair number of things I need to transfer over!

 

Thanks,

 

- Jeremy

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Jun 14, 2012 2:04 PM (in response to changethursday)

    Is this a USB powered drive? It doesn't have it own AC power adapter? If that is the case the Mac is not suppying enough power to it for it to work correctly. You need to get a Y USB cable that connects to 2 USB port on the Mac to power it properly. It should then work and at USB 3 speeds.

  • steve359 Level 6 Level 6 (12,035 points)
    Currently Being Moderated
    Jun 14, 2012 2:59 PM (in response to changethursday)

    USB powered pulls from the power supply, and USB 3.0 uses more power than 2.0.

     

    Use a powered-hub, which can be had for as little as $25.

  • bobwild Level 4 Level 4 (1,510 points)
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    Jun 14, 2012 3:23 PM (in response to changethursday)

    You won't get Apple to weigh in here. Can you go to an Apple store and seek assistance?

     

    You have 14 days to return the MacBook if it doesn't meet your needs.

  • bobwild Level 4 Level 4 (1,510 points)
    Currently Being Moderated
    Jun 14, 2012 3:29 PM (in response to changethursday)

    Is there a Thunderbolt<>usb adapter that would power your HD?

    Maybe with the new Macbook it is time to move to a Thunderbold HD.

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Jun 14, 2012 4:54 PM (in response to changethursday)

    changethursday wrote:

     

    :/ Well this certainly puts a damper on things. I hate, with a passion, having to plug in all these extra little wall warts and whatnot, and really makes things quite useless when im out in the field and need to be able to draw off the mac. Id rather step down to USB 2 speeds than have to use another plug. Id love for someone from apple to weigh in on this...

    Then get a Y USB cable. The Retina MBP has 3 USB port on them. You would use 2 of them for that drive. If you needed more then 3 then you get a regular 4 port USB HUB to plug into the other USB port.

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Jun 14, 2012 4:57 PM (in response to bobwild)

    bobwild wrote:

     

    Is there a Thunderbolt<>usb adapter that would power your HD?

    Maybe with the new Macbook it is time to move to a Thunderbold HD.

    At multiple hundreds of dollars for a TB hard drive I really don't think that is an option. All that is needed is a Y USB cable. That drive will work.

  • StuartOnline Level 1 Level 1 (45 points)
    Currently Being Moderated
    Jun 15, 2012 1:57 PM (in response to changethursday)

    My new MacBook Pro with the Retina Display arrived a couple of hours.'

    After setting it I have now tried 3 diffrent USB 3 Portable hard dives and each one is slower then USB 2.

    There must be some sort of problem with USB 3 with these new Macs.

    I am very dissappointed at this time.

     

    Ant ideal what gives with USB 3 with the MacBook Pro?

  • Grant Bennet-Alder Level 8 Level 8 (48,105 points)
    Currently Being Moderated
    Jun 15, 2012 2:21 PM (in response to StuartOnline)

    Are you using the required USB3 cable? It has more contatcts and more wires that USB2.

     

    Have you applied the Software Update for the retina MacBook pro? it was just issued a few days ago, and won't be on your Mac unless YOU updated to it.

    Mac Pro (Early 2009), Mac OS X (10.6.8), &amp; Server, PPC, &amp; AppleTalk Printers
  • StuartOnline Level 1 Level 1 (45 points)
    Currently Being Moderated
    Jun 15, 2012 2:29 PM (in response to Grant Bennet-Alder)

    Sure am using the USB 3 Cable and did all the updates when setting up this new Mac.

    The update was nearly 1.3GB,

  • Grant Bennet-Alder Level 8 Level 8 (48,105 points)
    Currently Being Moderated
    Jun 15, 2012 2:37 PM (in response to StuartOnline)

    Look at your device using:

     

    About this Mac > ( More Info ) >  USB ...

     

    ... and select the exact device if listed. If not listed, suspect Power issues. Check its status -- some devices require drivers, which may not be available yet.

    Mac Pro (Early 2009), Mac OS X (10.6.8), &amp; Server, PPC, &amp; AppleTalk Printers
  • StuartOnline Level 1 Level 1 (45 points)
    Currently Being Moderated
    Jun 15, 2012 2:48 PM (in response to Grant Bennet-Alder)

    Heres the info on one of them. Looks like it sees it as a USB2 and not USB3:

     

    eGo USB:

     

      Capacity:          999.46 GB (999,460,397,056 bytes)

      Removable Media:          Yes

      Detachable Drive:          Yes

      BSD Name:          disk1

      Product ID:          0x0070

      Vendor ID:          0x059b  (Iomega Corporation)

      Version:           0.00

      Serial Number:          030000000000086A

      Speed:          Up to 480 Mb/sec

      Manufacturer:          Iomega

      Location ID:          0x1d110000 / 6

      Current Available (mA):          500

      Current Required (mA):          0

      Partition Map Type:          GPT (GUID Partition Table)

      S.M.A.R.T. status:          Not Supported

      Volumes:

    disk1s1:

      Capacity:          209.7 MB (209,715,200 bytes)

      BSD Name:          disk1s1

      Content:          EFI

    Iomega Aperture Travel:

      Capacity:          999.12 GB (999,116,419,072 bytes)

      Available:          431.52 GB (431,517,982,720 bytes)

      Writable:          Yes

      File System:          Journaled HFS+

      BSD Name:          disk1s2

      Mount Point:          /Volumes/Iomega Aperture Travel

      Content:          Apple_HFS

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