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Brand New Apple TV 2 doesn't work out of the box - HDCP error ;-(

3719 Views 8 Replies Latest reply: Aug 5, 2012 11:07 PM by yvr2lax RSS
Jamster99 Calculating status...
Currently Being Moderated
Jun 16, 2012 1:37 AM

Why is there no minimum HDMI cable specification on the Apple TV Store pages or Apple TV pages?

 

Getting HDCP errors when you have just bought a new Apple TV really *****!!!

 

The customer is left wondering is my new apple device faulty, or my tv, or my cable.

 

It would be great if the Apple TV pages said ..... "The Apple TV requires a minimum HDMI cable specification of xxxxxxxx that supports xxxxxxxx to avoid incompatibilities that cause HDCP errors to appear when trying to play content."

 

Apple please sort this out ASAP, so other mac fans and customers do not have the terrible experience that I have had.

AppleTV 2, Minimum HDMI cable specification
  • Winston Churchill Level 10 Level 10 (81,665 points)

    Welcome to the Apple Community.

     

    Why is there no minimum HDMI cable specification on the Apple TV Store pages or Apple TV pages?

    Because that depends on your TV, not the Apple TV. There are only two types of HDMI cable, standard and high-speed. If your TV can support 1080p, you need a high-speed HDMI cable, if not you can use a standard HDMI cable.

     

    If you are getting HDCP errors, it is either because your TV doesn't support HDCP or because your cable is faulty.

  • Rudegar Level 6 Level 6 (18,475 points)

    Jamster99 wrote:

     

    Apple please sort this out ASAP, so other mac fans and customers do not have the terrible experience that I have had.

    this is a user helping user forum apple don't read or write here if you want to complain

    http://www.apple.com/feedback/appletv.html

  • benichols Level 1 Level 1 (0 points)

    Happy to reply to this discussion.  Apple TV (2nd gen) just updated firmware 2 days ago.  Now getting HDCP errors with all purchased and Airplay content and cannot use my Apple TV.  Everything worked fine before update so I know it's not a cable or TV problem.  Any thoughts for a solution with my (now) useless Apple TV?

    Brian

  • m.custance Calculating status...

    Same problem here as Brian, have tried a new hdmi cable as well but still getting a HDCP error after the recent update!

  • csjoecho Level 1 Level 1 (0 points)

    First, you need to make sure your TV support HDCP.

     

    Then you need a high-speed HDMI cable ! (the standard one will cause HDCP ERROR)

     

    hope you solve you problem

  • Kobaiyoshi Calculating status...

    This is happening to me too.  I have been watching my itunes content through a high speed hdmi cable onto an Optoma  pico projector 301.  It worked fine for a long time and then about a month ago it repeatedly came up with HDCP errors.  I have replaced the cable but am getting the same thing.

     

    Apple have you changed something in the latest apple tv update that would stop this working.

     

    Thanks

  • yvr2lax Level 1 Level 1 (0 points)

    I had this error message with both iTunes contend and video from my iPhone 4S. I also could not get 1080p as an option in the TV Resolution menu. A new Dynex DX-AV008 DVI cable from Best Buy solved my problem.

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