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Complaint regarding Apple Store (Trafford centre) UK

6904 Views 12 Replies Latest reply: Aug 13, 2013 6:01 AM by Minoru19 RSS
Braddber9126 Calculating status...
Currently Being Moderated
Jun 17, 2012 12:43 AM

I cannot believe that apple don't have a complaint department. You have got to ask the question 'why?'

 

My wife attended the apple shop yesterday to purchase a voucher for fathers day. There are no tills anymore and you have to sign in on the iPads etc.. And stay and wait for assistance. Bearing in mind two different members of staff approached her and said there was a 10/15 min wait. (yes that's just to purchase a gift voucher) Now bearing in mind my wife was with our 6 year old child, 28 mins later still no assistance for the 30 second purchase of a voucher she decided to leave the store where a further member of staff approached her and asked was everything ok.

 

Is this the customer service that you should expect when attending the stores to obtain a gift voucher? 28 minute wait and having to leave without a voucher.. It's an absolute disgrace and I wonder why apple don't have a complaint department!

  • seventy one Level 6 Level 6 (8,480 points)

    It's too late for Dad's day now so answering only the subject of a complaint against the Trafford Centre Apple store.  

     

    You don't need a till receipt to ask for the store manager and he/she would be the only person you can address a complaint to.

     

    If you don't want to go through the rigmarole again drop them a line by snail mail. 

  • Chamar Level 4 Level 4 (2,035 points)

    This is not typical of the two Apple stores in the Glasgow area though I must admit they like to demonstrate their technology!  Service is always polite, fast and competent.

     

    You need to address your complaint to the manager of the Trafford Centre Apple Store either in person, by telephone or by post.

  • Meg St._Clair Level 8 Level 8 (37,465 points)

    So, are you suggesting that your wife should have been taken ahead of people who had signed in and had already been waiting just because her transaction would only have taken "30 seconds"? How would that have been fair to the people who had come in ahead of her?

  • laundry bleach Level 5 Level 5 (6,875 points)

    There is a feedback site for the retail stores - http://www.apple.com/retail/feedback/

     

    Sorry you had a disappointing experience.

  • Meg St._Clair Level 8 Level 8 (37,465 points)

    I don't understand why queue jumping should be acceptable anywhere. If I sign in to be waited on and then every person who has "just a 30 second transaction" (and they almost never are) gets to go ahead of me, I'd be the one outraged at the failure of the store to wait on me. No, I don't understand why you think you're justified in being so angry.

  • David M Brewer Level 6 Level 6 (9,180 points)

    I had to pickup my iMac (repairs) from an Apple store Friday. (The place was packed.) The couple behind me was greeted and waited on before me. To be honest, it was just an over sight on the Apple store employee part. Or, I had 'Don't even come close to me, leave me alone', stamped on my forehead. Either or,  it doesn't matter. I walked up to the Genius Bar where there is an employee with an iPad taking incoming for the Genius Bar. I'm here to pick up my iMac from repairs. Thanking the employee and manger, gone in 10 minutes or so.

     

    Sometimes I need to take matters into my hands... the world isn't built around me (thank God).

  • David M Brewer Level 6 Level 6 (9,180 points)

    I don't know how this fully works... (Some of my friends have done this.) You can buy Apple Store products on your iPhone, iPad and maybe at home on your computer. Pickup the product and start to walk out of the store and an employee checks your receipt and you gone.

  • Minoru19 Calculating status...

    But actually it is not evident to figure out where can you write a complain. In my case is for the online apple store, where i have just bought a new macbook pro plus a number of accessories. They contacted me saying that they did not ship the laptop because the bank did not authorize the order. After having contacted apple and then he bank, i notice that apple already had the money and they were trying to charge the bill for a second time. To that costumer help just told me that they would solve it with the finance center, and afterwards i got not further news until they shipped the laptop.

     

    I find really annoying that the apple store made a huge mistake with their billing center, that delayed a lot the shipping date and made lose one whole afternoon trying to figure out with the bank what was going on. Moreover, get no more information about what was going on despite i send more than once an email to the apple sevice agent that was in charge of my inquiry. I feel like apple really messed up there and as a costumer i did not even got an apology or qn explanation.

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