DrNoir

Q: Your Apple ID has been disabled!?

After I had to change my cc# due to a security breach, I can't down load new apps or update the old ones. I am logged onto iTunes, and apple with the new info, but iPad says- "your apple I D. has been disabled." yikes!

Any thoughts?

Thanks!

IPad, iOS 4

Posted on Jan 20, 2011 7:16 PM

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Q: Your Apple ID has been disabled!?

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  • by Reed137,

    Reed137 Reed137 May 7, 2012 2:29 PM in response to DrNoir
    Level 1 (0 points)
    May 7, 2012 2:29 PM in response to DrNoir

    Ok.  Everything was working fine on my iPad.  One day I saw that I had an update to an app I had and went to download the update.  I get the message, "Apple ID has been disabled".  Not for security reasons, not for any fraudulant purchases, just "Apple ID has been disabled".

     

    I changed passwords like the instructions say... 7 times in fact.  Still get the same message.  I don't have multiple accounts so there is no problem there.  I can sign in to Apple ID and see all of my options and see that everything is verified.  I cannot download any updates or new Apps.

     

    I have sent messages through the "itunes support" email page... twice and haven't heard back.

     

    I have called twice.  First time the guy only wanted me to go back to the website support.  The 2nd time I talked to a lady who told me that my email was rejected and she couldn't send anything to me because of the rejection.  Btw-my email is my Apple ID.

     

    This is really getting frustrating.

  • by Lalock,

    Lalock Lalock May 7, 2012 3:04 PM in response to Reed137
    Level 1 (0 points)
    May 7, 2012 3:04 PM in response to Reed137

    Like I mentioned earlier, check your funding source for your AppleID. If there's some issue with it (in my case, I had gotten a legitimate chargeback, which evidently triggers a suspension of PayPal services), your AppleID also gets disabled.

  • by Reed137,

    Reed137 Reed137 May 7, 2012 6:39 PM in response to Lalock
    Level 1 (0 points)
    May 7, 2012 6:39 PM in response to Lalock

    I don't use PayPal and have no account with them... No one has stolen anything from me, no one is falsely using my account.

     

    That's why this is so frustrating.

  • by sendnic,

    sendnic sendnic May 16, 2012 1:48 AM in response to DrNoir
    Level 1 (0 points)
    May 16, 2012 1:48 AM in response to DrNoir

    HI Everyone! I really really need help also! My apple id say is has been disable...and I changed it 5 plus times already following directions on changing passwords etc.... but it is still saying the same thing! how do i change the funding source for my appstore account?

     

    thanks any response or help would be greatly appreciated!

  • by Erkange,

    Erkange Erkange May 24, 2012 4:36 AM in response to Reed137
    Level 1 (0 points)
    May 24, 2012 4:36 AM in response to Reed137

    i have exaclty same problem.

    No solution from Apple.

  • by kharamason,

    kharamason kharamason Jun 1, 2012 7:19 PM in response to Chris CA
    Level 1 (0 points)
    Jun 1, 2012 7:19 PM in response to Chris CA

    My account was hacked, or highjacked, and now i can't get in to it...  and yes, we had over 2000 in charges..  Thanks Apple..  This is why I own a Droid..  If only I could convice my 11 year old that apple *****, we would not be in this situation.  Chris you have been no help to anyone. If you don't know how to fix a problem, don't respond at all.. we don't need your attitude when we are already ****** off at the fact the high dollar crap we buy from apple won't work!

  • by Chris CA,

    Chris CA Chris CA Jun 1, 2012 9:00 PM in response to kharamason
    Level 9 (79,538 points)
    iPhone
    Jun 1, 2012 9:00 PM in response to kharamason

    kharamason,

     

    Thanks for the reply!

     

    Have you contacted Apple about these charges?

  • by Petya Ivanova,

    Petya Ivanova Petya Ivanova Jun 13, 2012 7:07 AM in response to Chris CA
    Level 1 (0 points)
    Jun 13, 2012 7:07 AM in response to Chris CA

    Hi there,

    I have the same problem and honestly I didnt get any help from the customer servises and i really do not know what to do now,but one thing i know i miss so much my Blackberry this Iphone is not coll!!!!

  • by Chris CA,

    Chris CA Chris CA Jun 13, 2012 7:49 AM in response to Petya Ivanova
    Level 9 (79,538 points)
    iPhone
    Jun 13, 2012 7:49 AM in response to Petya Ivanova

    Petya Ivanova wrote:

     

    Hi there,

    I have the same problem and honestly I didnt get any help from the customer servises

    What did they tell you?

  • by eeseepoo,

    eeseepoo eeseepoo Jun 17, 2012 2:08 AM in response to DrNoir
    Level 1 (0 points)
    Jun 17, 2012 2:08 AM in response to DrNoir

    There are too many of these.  I've spent 72-hours e-mailing back and forth with Apple.  Enough password changes that I'm running out of creative ones that satifiy their new criteria, re-entered credit card (no fraud) just generic.  The iTunes charges on my card seem legitimate.  I can access through iTunes "my account" but cannot update apps as "account has been disabled."  Seemed to almost have it once in that the iPhone 4s acted like it was going to update apps so went to the iPad and got the "account has been disabled."  I'm starting to believe that the security protocols are disabling when more that one device is accessing the same account at the same time.  I suppose I am supposed to limit myself to one device and family devices back to Android.  It was really hard to sell my daughter on an iPhone in the 1st place.  I was wrong and she was right.  Managed to logon here so proof positive entering the right password.  Removed all devices from the "cloud" as my library is far too large for them to handle.  I have enough problems with one library.  Managed to have to rebuild the massive thing in my travels attempting  to fix all of this.  A silver lining was that http://www.copytrans.net/ did manage to "backup" from my devices to iTunes so I got to keep my favorite playlists. 

     

    It's a system/server problem on Apple's side, got to be.  Could have saved a lot of time if they would just have admitted that up front.  I have tried every peice of advice on the web, most several times.  Giving up.  Not buying iPad for my employees as that was intended to increase their productivity not stick them with wasting time like I just have.   Apple and AOL may be arguing too as when this all started, the emailed advise was that my AOL email which is my iTunes ID was at fault, specifically stating that my AOL email was an invalid email.  This was an incorrect assumption on Apples's part, as the AOL email is perfectly fine.  In fact having the representative acknowledge that is what allowed me to logon online and change the password, set 2nd recovery email, security questions, etc.  I've had an account since iTunes 3 or 4 so security questions were not in the equation then.  Way to punish long-term customers, Apple.

  • by lovemyusedipad,

    lovemyusedipad lovemyusedipad Jun 17, 2012 2:17 AM in response to eeseepoo
    Level 1 (45 points)
    Jun 17, 2012 2:17 AM in response to eeseepoo

    We have two people in our houshold, I have an iPad, mate has an iPod, we each have our own Apple ID and iTunes.  We never have any problems like are being described, before I got my iPad last week, I had an iPod Touch 3,  I was able to easily sync my iTunes to my new iPad without any problems.

     

    Sometimes it is best to keep things separate.

  • by jsgrig,

    jsgrig jsgrig Jun 29, 2012 1:12 PM in response to joehorgan
    Level 1 (0 points)
    Jun 29, 2012 1:12 PM in response to joehorgan

    Hello

    I reset my apple ID after receiving the message "your apple ID has been disabled" on my I phone  How do I return to updating apps etc..?

    Thanks!

  • by Ellen x,

    Ellen x Ellen x Jul 2, 2012 11:15 AM in response to rcassidy
    Level 1 (0 points)
    Jul 2, 2012 11:15 AM in response to rcassidy

    samezz

  • by ElementalDivinity,

    ElementalDivinity ElementalDivinity Jul 4, 2012 6:23 AM in response to DrNoir
    Level 1 (0 points)
    Jul 4, 2012 6:23 AM in response to DrNoir

    I had exact same issue for months of a disbled apple ID. Called support and at first they Tried all the usual technical routes, call ended with them saying I would be emailed from another branch of apple with instructions.  I called back and the agent was so helpful, going above and beyond and found out that my account was disabled..... Due to "redeeming a stolen iTunes gift card number". My account wasn't hacked (I think) because I purchased a nice dollar amount worth of iTunes gift cards off eBay at half price (not worth it now) and either they were stolen, or the seller immediately reported them stolen after the sale, or they were in fact stolen. I've heard nothing yet from apple.  Plus side is that I have every trail of evidence for them to help them with tracking the person who sold them through eBay.  It is a violation of terms to enagage in criminal activity through iTunes, but I had no idea. I'm still waiting to see if I can be reinstated. Til then, it's no updates or books for me. 

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