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All replies
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Helpful answers
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May 7, 2012 2:29 PM in response to DrNoirby Reed137,Ok. Everything was working fine on my iPad. One day I saw that I had an update to an app I had and went to download the update. I get the message, "Apple ID has been disabled". Not for security reasons, not for any fraudulant purchases, just "Apple ID has been disabled".
I changed passwords like the instructions say... 7 times in fact. Still get the same message. I don't have multiple accounts so there is no problem there. I can sign in to Apple ID and see all of my options and see that everything is verified. I cannot download any updates or new Apps.
I have sent messages through the "itunes support" email page... twice and haven't heard back.
I have called twice. First time the guy only wanted me to go back to the website support. The 2nd time I talked to a lady who told me that my email was rejected and she couldn't send anything to me because of the rejection. Btw-my email is my Apple ID.
This is really getting frustrating.
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May 7, 2012 3:04 PM in response to Reed137by Lalock,Like I mentioned earlier, check your funding source for your AppleID. If there's some issue with it (in my case, I had gotten a legitimate chargeback, which evidently triggers a suspension of PayPal services), your AppleID also gets disabled.
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May 7, 2012 6:39 PM in response to Lalockby Reed137,I don't use PayPal and have no account with them... No one has stolen anything from me, no one is falsely using my account.
That's why this is so frustrating.
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May 16, 2012 1:48 AM in response to DrNoirby sendnic,HI Everyone! I really really need help also! My apple id say is has been disable...and I changed it 5 plus times already following directions on changing passwords etc.... but it is still saying the same thing! how do i change the funding source for my appstore account?
thanks any response or help would be greatly appreciated!
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May 24, 2012 4:36 AM in response to Reed137by Erkange,i have exaclty same problem.
No solution from Apple.
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Jun 1, 2012 7:19 PM in response to Chris CAby kharamason,My account was hacked, or highjacked, and now i can't get in to it... and yes, we had over 2000 in charges.. Thanks Apple.. This is why I own a Droid.. If only I could convice my 11 year old that apple *****, we would not be in this situation. Chris you have been no help to anyone. If you don't know how to fix a problem, don't respond at all.. we don't need your attitude when we are already ****** off at the fact the high dollar crap we buy from apple won't work!
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Jun 1, 2012 9:00 PM in response to kharamasonby Chris CA,kharamason,
Thanks for the reply!
Have you contacted Apple about these charges?
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Jun 13, 2012 7:07 AM in response to Chris CAby Petya Ivanova,Hi there,
I have the same problem and honestly I didnt get any help from the customer servises and i really do not know what to do now,but one thing i know i miss so much my Blackberry this Iphone is not coll!!!!
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Jun 13, 2012 7:49 AM in response to Petya Ivanovaby Chris CA,Petya Ivanova wrote:
Hi there,
I have the same problem and honestly I didnt get any help from the customer servises
What did they tell you?
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Jun 17, 2012 2:08 AM in response to DrNoirby eeseepoo,There are too many of these. I've spent 72-hours e-mailing back and forth with Apple. Enough password changes that I'm running out of creative ones that satifiy their new criteria, re-entered credit card (no fraud) just generic. The iTunes charges on my card seem legitimate. I can access through iTunes "my account" but cannot update apps as "account has been disabled." Seemed to almost have it once in that the iPhone 4s acted like it was going to update apps so went to the iPad and got the "account has been disabled." I'm starting to believe that the security protocols are disabling when more that one device is accessing the same account at the same time. I suppose I am supposed to limit myself to one device and family devices back to Android. It was really hard to sell my daughter on an iPhone in the 1st place. I was wrong and she was right. Managed to logon here so proof positive entering the right password. Removed all devices from the "cloud" as my library is far too large for them to handle. I have enough problems with one library. Managed to have to rebuild the massive thing in my travels attempting to fix all of this. A silver lining was that http://www.copytrans.net/ did manage to "backup" from my devices to iTunes so I got to keep my favorite playlists.
It's a system/server problem on Apple's side, got to be. Could have saved a lot of time if they would just have admitted that up front. I have tried every peice of advice on the web, most several times. Giving up. Not buying iPad for my employees as that was intended to increase their productivity not stick them with wasting time like I just have. Apple and AOL may be arguing too as when this all started, the emailed advise was that my AOL email which is my iTunes ID was at fault, specifically stating that my AOL email was an invalid email. This was an incorrect assumption on Apples's part, as the AOL email is perfectly fine. In fact having the representative acknowledge that is what allowed me to logon online and change the password, set 2nd recovery email, security questions, etc. I've had an account since iTunes 3 or 4 so security questions were not in the equation then. Way to punish long-term customers, Apple.
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Jun 17, 2012 2:17 AM in response to eeseepooby lovemyusedipad,We have two people in our houshold, I have an iPad, mate has an iPod, we each have our own Apple ID and iTunes. We never have any problems like are being described, before I got my iPad last week, I had an iPod Touch 3, I was able to easily sync my iTunes to my new iPad without any problems.
Sometimes it is best to keep things separate.
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Jun 29, 2012 1:12 PM in response to joehorganby jsgrig,Hello
I reset my apple ID after receiving the message "your apple ID has been disabled" on my I phone How do I return to updating apps etc..?
Thanks!
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Jul 4, 2012 6:23 AM in response to DrNoirby ElementalDivinity,I had exact same issue for months of a disbled apple ID. Called support and at first they Tried all the usual technical routes, call ended with them saying I would be emailed from another branch of apple with instructions. I called back and the agent was so helpful, going above and beyond and found out that my account was disabled..... Due to "redeeming a stolen iTunes gift card number". My account wasn't hacked (I think) because I purchased a nice dollar amount worth of iTunes gift cards off eBay at half price (not worth it now) and either they were stolen, or the seller immediately reported them stolen after the sale, or they were in fact stolen. I've heard nothing yet from apple. Plus side is that I have every trail of evidence for them to help them with tracking the person who sold them through eBay. It is a violation of terms to enagage in criminal activity through iTunes, but I had no idea. I'm still waiting to see if I can be reinstated. Til then, it's no updates or books for me.