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TS1363: iPod: Appears in Windows but not in iTunes

Learn about iPod: Appears in Windows but not in iTunes

TS1363 I cannot get my ipod to synch with my PC and it's driving me nuts!

1368 Views 15 Replies Latest reply: Jun 20, 2012 11:41 PM by Bilbo_cheshire RSS
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pleasesynch! Calculating status...
Currently Being Moderated
Jun 7, 2012 10:00 PM

PLEASE SOMEONE HELP ME!  I have restored the ipod and even deleted and reloaded itunes....still not synching!  My PC see's the ipod but will not put the music on it!  HELP!

iPod classic, Windows 7
  • Bilbo_cheshire Level 4 Level 4 (1,765 points)

    Need more info  to help

    1. Which Version of iTunes are you using?
    2. What is the iPod software version as shown in the iTunes summary page?
    3. What you are trying to sync, is there any error message?
    4. In the iTunes summary page, what is the capacity of the iPod, how much is used by Others?
  • Bilbo_cheshire Level 4 Level 4 (1,765 points)

    Do the iPod Disk Diagnostic, refer to this post by tt2, it wont fix your problem, but help us in troubleshooting, if you can post the results.

  • ICElvlAN Calculating status...

    Hi dude, even i have the same problem. When i connect the ipod to my pc the itunes freezes and cant sync anything with the ipod. Btw, i have a 6th generation ipod classic 80 gb. I did the diagnostic thing of my hard drive and here are my ipod results:

    Retracts: 734

    Reallocs: 112

    Pending Sectors: 20

    Poweron Hours: 597

    Start/Stops: 475

    Temp: Current 31c

    Temp: Min 25c

    Temp: Max 52c


    Can you help me in any way?

  • 13richjenn Calculating status...

    Yep, Downloaded, now won't recognize my I Pod.


    Tried everything [including 2 un-install and re-installs], finally went back to my old machine sitting in duty corner,, thank goodness still have i tunes on that, synched up, and fine.


    Don't dare to connect to main machine.


    Have deleted 10. 6 3 .5, and gone back and reloaded 10.6.1, but stll problems.


    Error (-42404) keeps appearing. Is there anywhere a list of what these error codes mean [some hope, but would be nice!]



  • Bilbo_cheshire Level 4 Level 4 (1,765 points)

    Ice, if you are using Mac OS X, use Disk Utility, and erase the iPod, it will fix your problem.

    13rich, what is the iPod Classic software version as shown on the iTunes summary page?

  • 13richjenn Level 1 Level 1 (0 points)

    Thanks Bilbo, ur a star for keeping onto this.



    Tried 10. 5, 10.6 1, 10.6 3.



    Seem to have sorted. After many hours, and 3 unsucessful uninstall reinstalls, did another uninstall following exact protocol, and this allowed me to access Apple file in CommonFiles and actually delete it [never possible previously}.

    Seems that a full uninstall very particular.............


    Use the Control Panel to uninstall iTunes and related software components in the following order. Then, restart your computer.

    1.     iTunes

    2.     QuickTime

    3.     Apple Software Update

    4.     Apple Mobile Device Support

    5.     Bonjour

    6.     Apple Application Support (iTunes 9 or later).



    There is all sorts of bloatware that Apple sticks on your computer in addition to the actual I tunes Program File, and one of these was keeping a grip on a Folder in Commomn Files that was preventing clean un/re install.

    Still lost a whole load of tracls and all Playlists. DOUBLE BAH!!


    I back all my music up on seperate Hard Drive, but when i reimport, it has lost all track info, and, INFURIATINGLY, most tracks have a numeral before the name,  which screws up the filing, as u get: eg: 02 Beethoven, 02Bob Dylan, 03 Bach, 03 Adele... hope you get my drift!


    So is there any way one can back up I pod tunes files so they contain the necessary data to re-import cleanly, I wonder?


    Thanks to all on Forum. If it wasn't for the forums I suspect many more computers would fly out of windows [possibly followed by their owners driven insane by such obfuscatory software].!

  • 13richjenn Level 1 Level 1 (0 points)


    "How to Geek" do an excellent zip folder called "" which helped to actually access and delte problematic Apple Folders.


    Very useful site [and a lot easier to navigate than Apple communities - why am I not surprised?]




  • Bilbo_cheshire Level 4 Level 4 (1,765 points)

    13rich, thanks for the tip on uninstalling, will keep that in  mind.

  • ShetlandShep Calculating status...



    I am also struggling with my ipod. I have just installed the latest itunes onto our new computer and plugged my old ipod in. After signing into my itunes account and attempting to authorise the computer and deauthorising my previous 3 authorised computers it STILL keeps telling me to authorise it. I have done.....about eight million times. It won't transfer all my music over or sync anything that I have just copied onto it.It won't let me do any diagnostics on it as it is telling me that it is looking for ipod touch, ipad or iphone. I havem't plugged my ipod into itunes in months and now I am losing my mind over it. Please help!!!

  • Bilbo_cheshire Level 4 Level 4 (1,765 points)

    Psynch, you iPod just need to have the filesystem fixed, either by using DiskUtility->FirstAid->repair or Windows-Disk Error Check, when you click on the iPod. properties.

    However, some of your activities, that is causing this filesystem problem, the HardDisk is overheating and I think the firmware is corrupted, hence the wierd temperature numbers.


    If you can Restore the iPod , do the DD again and look at the Temperature numbers, if it is still weird, then replace the HD.

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