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iTunes store account hacked

664328 Views 1,939 Replies Latest reply: Apr 13, 2014 10:39 PM by Chris CA RSS Branched to a new discussion.
  • transmogrification Level 1 Level 1 (5 points)
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    Jun 6, 2012 9:19 PM (in response to timbck2)

    What were the purchases on his credit card for? What were they listed as on the credit card statement?

  • timbck2 Calculating status...
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    Jun 6, 2012 9:39 PM (in response to transmogrification)

    It didn't say what the purchases were, it just said "iTunes" on his credit card statement.

  • transmogrification Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 6, 2012 10:09 PM (in response to timbck2)

    What many have been saying here is that they have also removed the credit card in question from the iTunes account. This sounds like it could possibly be credit card fraud unrelated to his iTunes account. It's possible that anyone could record his credit card info at a restaurant or at the checkout of a store, then use that info to purchase from their iTunes, totally unrelated to your iTunes account. Something to check into.

  • aircool Calculating status...
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    Jun 11, 2012 11:25 PM (in response to transmogrification)

    For crying out loud this has nothing to do with credit card fraud - fact (confirmed in confidence by an Apple employee - another fact).

     

    I only got involved with this after my credit from a gift card was drained and I have NEVER had a credit card registered or used with Itunes or Apple.

     

    Read the entries on this forum before speculating...

  • TunesFan Level 1 Level 1 (10 points)
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    Jun 12, 2012 6:22 AM (in response to aircool)

    What else did the Apple Employee tell you?

  • transmogrification Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 12, 2012 7:58 AM (in response to aircool)

    Aircool, please learn how to read these forums and their threads. My reply wasn't to you it was to:

     

    https://discussions.apple.com/message/18580466#18580466

     

    I see that this post is your only post ever made in Apple User Forums. Since this is a community supported help site, maybe you would care to contribute and share your experience with your iTunes account being compromised. The community here might be able to give you helpful advice or steer you in a helpful direction.

     

    Being helpful serves everyone. Being disruptive serves no one.

  • ekcd Level 1 Level 1 (0 points)
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    Jun 14, 2012 9:02 AM (in response to stereocourier)

    For those who've had unauthorized charges on your iTunes accounts please read:  https://discussions.apple.com/message/18583432#18583432

  • transmogrification Level 1 Level 1 (5 points)
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    Jun 14, 2012 9:36 AM (in response to ekcd)

    Thank you ekcd for the contribution. That was a very helpful post.

  • ValWheeler Calculating status...
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    Jun 17, 2012 9:26 AM (in response to waterga)

    Same exact thing just happened to me today. Same game, same purchase. My billing info was changed, too. I've reset everything and have removed all credit cards from my account. The only thing I've done differently was that I just added an iTunes gift card to my account. Soon after, someone got in and used it all up. Contacting apple is darn near impossible. so I'm not sure what to do about it at this point.

  • transmogrification Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 17, 2012 10:21 AM (in response to ValWheeler)

    " Contacting apple is darn near impossible. so I'm not sure what to do about it at this point."

     

    ValWheeler, maybe the community here can help. What steps have you taken to contact Apple?

  • Chris CA Level 9 Level 9 (73,410 points)
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    Jun 17, 2012 6:02 PM (in response to ValWheeler)

    ValWheeler wrote:

     

    Contacting apple is darn near impossible.

    Actuall, it is very simple.

    Click Contact us at the bottom right of every page on Apple.com.

    Click on Support at the top of this (and most other pages) and select the topic you want help with.

    For iTunes, go here -> http://www.apple.com/support/itunes/contact/

    or here -> http://www.apple.com/emea/support/itunes/contact.html

  • smithjim685 Calculating status...
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    Jun 18, 2012 11:58 AM (in response to stereocourier)

    Please see my post also. Very interesting to learn that Haypi Kingdom knows about the credit card fraud that's occuring on Gpoints and they're doing nothing to stop it.

     

    https://discussions.apple.com/message/18583432#18583432

  • 9837440 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 18, 2012 1:59 PM (in response to 9837440)

    Hacking worm holes in iTunes

    http://www.cnn.com/2012/02/07/tech/apple-itunes-hacking

     

    "

    There are already 71 web pages of complaints on just one customer forum, and it's growing.

    For more than a year, iTunes users have been reporting on online Apple customer forums that their accounts have been hacked, their gift cards spent, their PayPal accounts used or their store credit exhausted.

  • transmogrification Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 18, 2012 2:38 PM (in response to 9837440)

    That is really subjective that every post on the now closed, not growing forum are complaints. I read quite a few posts there that are not complaints at all. How do you figure? It's also relevant to how many posts one has their webpage to display!

  • 9837440 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 18, 2012 4:18 PM (in response to 9837440)

    Dear Meh,

     

    Welcome to iTunes Store Customer Support. My name is Nirajit. I will be handling your issue from here onwards to make sure that your issue gets resolved at the earliest.

     

    TRANSLATION TO ENGLISH:  "I will do nothing"

     

    I understand that you would like to know about XXXXXXX. I realize the importance of your concern and I am glad to provide you the necessary information.

     

    TRANSLATION TO ENGLISH: "You will never get resolution on this issue"

     

    XXXXXXX, I'm sorry but the iTunes Store does not provide any account information—including account activity and personal information—without a subpoena. We do this for your protection.

     

    TRANSLATION TO ENGLISH: "We do this for our own protection"

     

    You may access certain account information by signing in to the iTunes Store and choosing View My Account from the Store menu at the top. You will need to log in with your Apple ID and password. If you no longer have the password, click the button that says "Forgot Password?"

     

    If you need further assistance regarding this issue, please contact your legal advisor, who may contact Apple's litigation department http://www.apple.com/legal/contacts.html on your behalf.

     

    TRANSLATION TO ENGLISH: "Talk to our lawyers"

     

     

    Thank you for your understanding and for being a valued iTunes Store customer.

     

    TRANSLATION TO ENGLISH: "Shut up and take it"

     

    Have a wonderful day!

     

    TRANSLATION TO ENGLISH: "How do you like my use of sarcasm?"

     

    Sincerely,

     

    Nirajit

    iTunes Store/Mac App Store Customer Support

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