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iTunes won't update

14894 Views 37 Replies Latest reply: Feb 16, 2014 2:40 AM by gkwbrown RSS
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Donnacindy Calculating status...
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Jun 17, 2012 12:47 AM

iTunes won't update to 10.6.3

  • b noir Level 9 Level 9 (71,990 points)
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    Jun 17, 2012 1:58 AM (in response to Donnacindy)

    Do you get an error message when you try to update your iTunes? If so, what does it say? (Precise text, please.)

  • miglitro Calculating status...
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    Jun 17, 2012 8:16 AM (in response to Donnacindy)

    I have the exact same problem. after checking for updates Itunes says 10.6.3 is available but after I choose "download itunes" nothing happens.

     

    appreciate the help

     

    Miguel

  • smosser Calculating status...
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    Jun 17, 2012 8:26 AM (in response to Donnacindy)

    I'm having the same issue...select download itunes and nothing happens...the selection box goes away and it's like I didn't ask for it...tried turning off antivirus...no change...I'm using Windows 7.

  • DefRowe Calculating status...
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    Jun 17, 2012 8:28 AM (in response to Donnacindy)

    Same problem for me as well.  No error message. And I can't use Apple TV without the update.

  • DefRowe Level 1 Level 1 (0 points)
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    Jun 17, 2012 8:33 AM (in response to Donnacindy)

    In reading other posts, it looks like many were experiencing errors with the update.  Maybe the update was taken offline?  Not sure.  But when updating my Apple TV this morning it gave me an error message during the update as well.

    Hard not to be frustrated, 3 hours until a Fathers Day BBQ and I find myself longing for my old CD Case and 5 Disc player!  Or maybe I'll set up my Western Digital TV and play via Spotify.

  • Margyscale Calculating status...
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    Jun 17, 2012 11:36 AM (in response to Donnacindy)

    I  had the same problem and after months of frustration decided to uninstall and re install.  WRONG - now I can not install and now have a version on my Vista but it wont open and gives this error message.

    "The procedure entry point kCMByteStreamNotification_AvailableLengthChanges could not be located in the dynamic link library CoreMedia.dll

     

    After clicking OK on this, the 'Itunes was not installed correctly. Please reinstall Itunes. Error 7 (Windows error 127)' message appeared."

    Repair and reinstalling does not hel[

  • Margyscale Level 1 Level 1 (0 points)
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    Jun 17, 2012 11:51 AM (in response to b noir)

    I  had the same problem not being able to update  and after months of frustration decided to uninstall and reinstall.  WRONG - now I can not install  the latest download and now have a version on my Vista but it wont open and gives this error message.

     

    "The procedure entry point kCMByteStreamNotification_AvailableLengthChanges could not be located in the dynamic link library CoreMedia.dll

     

    After clicking OK on this, the 'Itunes was not installed correctly. Please reinstall Itunes. Error 7 (Windows error 127)' message appeared."

    Repair and reinstalling does not help

     

    (I think I put my original post in the wrong place - I appologize)

  • b noir Level 9 Level 9 (71,990 points)
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    Jun 17, 2012 1:59 PM (in response to Donnacindy)

    No error mess it just does nothing after asking me if I wanna update

     

    Okay. With that one, try updating using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple website:

     

    http://www.apple.com/itunes/download/

     

    Does that go through any better for you?

  • DefRowe Level 1 Level 1 (0 points)
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    Jun 17, 2012 5:11 PM (in response to b noir)

    My fear in installing that way is that it will delete all of my settings, library, etc from my current set up, reauthorize the computer, etc.  The last time I did a set up straight from the website, it uninstalled everything, then I had to request a deauthorization of the computer from Apple so that I could reauthorize the new software install.  Not to mention then reimporting playlists, etc. I'm on a shared computer with my husband so I try to keep my library set up with just the songs I want. 

    Do you know whether it will save all of my settings?

  • b noir Level 9 Level 9 (71,990 points)
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    Jun 17, 2012 5:13 PM (in response to DefRowe)

    My fear in installing that way is that it will delete all of my settings, library, etc from my current set up, reauthorize the computer, etc.

     

    Under normal circumstances, that shouldn't happen when updating using an iTunesSetup.exe (or iTunes64Setup.exe) from the website. That being said, it's still always a good idea to maintain a backup in case of disasters.

  • roberta112 Calculating status...
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    Jun 17, 2012 5:34 PM (in response to b noir)

    I'm having the same problem and the 10.6.3 version that I downloaded from the website will not work with Vista Home Premium. I'm not sure what to do next. It appears in trying to update it deleted the old itumes, as I can't find a copy of it when I search the computer.

  • MLI_FFX Calculating status...
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    Jun 18, 2012 8:49 AM (in response to Donnacindy)

    I am having the same problem updating to iTunes 10.6.3 on Windows 7 running on HP Touchsmart 520 PC after I check for updates in iTunes under its help.  I tried the suggestions about repairing Apple Software Update program but got the same results.  So I ran the the Apple Software Update program by starting it myself.   The result was the program's standard pop-up display saying "New software is available from Apple. Select the items that you want, then click install." but no software is listed for you to select.

     

    The last successful iTunes update done on Windows 7 running on this PC was iTunes 10.6.1.7 on 4/9/2012.

  • Eric Lamont Calculating status...
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    Jun 22, 2012 6:47 AM (in response to Donnacindy)

    Has there been any more discovered on this issue?  I am having the same problem.  It sees that there is an update available, but when I choose "update" nothing happens.  No errors.  No warnings.  Nothing at all.

     

    Windows 7 64Bit

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