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HT4972: iOS 4: Updating your device to iOS 5 or later

Learn about iOS 4: Updating your device to iOS 5 or later

HT4972 Software update - lost everything!!

267 Views 1 Reply Latest reply: Jun 19, 2012 6:14 PM by David Lyndal RSS
peachy7 Calculating status...
Currently Being Moderated
Jun 19, 2012 2:49 PM

Hi All

 

I did a software update on my iPhone 4 this morning and it did then attempted to restore itunes then came up with an error and said it was unable to restore the phone.  The phone was then off just with the itunes icon and asked me to plug it in.  I left it plugged in for hours and it eventually did restore but it only restored up tp October 2011 leaving 8 months of data missing from my phone!!!!! I have lost phone numbers, photos, calendar and apps!!!

 

HELP!!

iPhone 4, iOS 5.1.1
  • David Lyndal Calculating status...
    Currently Being Moderated
    Jun 19, 2012 6:14 PM (in response to peachy7)

    I had this problem to. You have to do it during the day so you can watch it. And it could most likely be because of your internet. When you update, make sure nothing else is using the internet. And if you have an apple id then your contacts should be synced with your account.

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