13 Replies Latest reply: Oct 21, 2012 9:25 AM by sveronneau
Hatskib Level 1 Level 1 (0 points)

I just got my Mac back from having a new hard drive installed and at first turn on it won't recognize mouse or trackpad. Do I need the Internet to be working? Can't access one without the other as need to click on it to enter security code! Any ideas? Thanks :)


iMac
  • 1. Re: Mouse/trackpad not working...
    RRFS Level 5 Level 5 (4,430 points)

    You may have to re-pair the mouse and trackpad in your Bluetooth preferences. do you have a wired mouse you can use? It's always a good idea to have a spare mouse about.

  • 2. Re: Mouse/trackpad not working...
    Hatskib Level 1 Level 1 (0 points)

    Thanks I'll give that a try :)

  • 3. Re: Mouse/trackpad not working...
    Hatskib Level 1 Level 1 (0 points)

    Do you know if I just connect the computer to the modem I can get it to pair that way? The spare mouse I have worked but the keyboard is not paired so I still can't enter the Internet security code! Wouk darter try that then buying a new wired keyboard at this stage...

  • 4. Re: Mouse/trackpad not working...
    RRFS Level 5 Level 5 (4,430 points)

    can't you pair the keyboard in System Preferences?

  • 5. Re: Mouse/trackpad not working...
    rkaufmann87 Level 8 Level 8 (42,145 points)

    Hatskib wrote:

     

    Do you know if I just connect the computer to the modem I can get it to pair that way? The spare mouse I have worked but the keyboard is not paired so I still can't enter the Internet security code! Wouk darter try that then buying a new wired keyboard at this stage...

    No that has nothing to do with pairing a mouse or keyboard. Please carefully look over Pair Mouse or Trackpad and Pair Wireless Keyboard.

  • 6. Re: Mouse/trackpad not working...
    X423424X Level 6 Level 6 (14,190 points)

    Forget about the internet stuff.  That has nothing to do with your BT problems.

     

    If you don't have a wired keyboard or the BT keyboard is not paired some of these steps are going to be a problem.  But I'll suggest them anyhow.  Do what you can.

     

    Do a smc and pram reset (pram reset requires keyboard).

     

    After logging in (keyboard?) open BT system preferences.  Remove the mouse and TP if they are in the device list.  Then try to re-pair both devices.  Make sure you have the "discoverable" checkbox set in the BT preferences.

  • 7. Re: Mouse/trackpad not working...
    Hatskib Level 1 Level 1 (0 points)

    No, it won't recognize it. All 3 devices are discoverable but nothing happens.

  • 8. Re: Mouse/trackpad not working...
    Hatskib Level 1 Level 1 (0 points)

    I did that first! No joy :(

  • 9. Re: Mouse/trackpad not working...
    Hatskib Level 1 Level 1 (0 points)

    I'm going to call the express lane guys today not happy about doing SMC or pram reset again after just getting it back from them! Thanks for all your help guys! :)

  • 10. Re: Mouse/trackpad not working...
    rkaufmann87 Level 8 Level 8 (42,145 points)

    Let us know what fixed it. One other thing to do is restart in Safe Mode , this will clear some caches. It's very possible one or more is corrupt.

  • 11. Re: Mouse/trackpad not working...
    Hatskib Level 1 Level 1 (0 points)

    Hi, just to let you know that during the replacement of the hard drive the antenna had come detached from the Bluetooth card so had to be reattached and now all is working just fine! 3rd trip to the apple store in a week and over a month since it all died but now we are all go :) thanks for your help!

  • 12. Re: Mouse/trackpad not working...
    rkaufmann87 Level 8 Level 8 (42,145 points)

    Glad it is OK but boy what a hassle.

  • 13. Re: Mouse/trackpad not working...
    sveronneau Level 1 Level 1 (0 points)

    After my hard disk replacement in April 2012 the same thing happened to me. I bought a corded Apple mouse and keyboard, but missed the functionality of my trackpad.

     

    I received an email 2 days ago from Apple regarding the Seagate replacement program. iMac 1TB Seagate Hard Drive Replacement Program

     

    I suspected an antenna issue, so when I took the iMac 27 to the Genius bar appointment I told them of my experience with extreme limited range and connectivity for them to look for antenna or bluetooth card seating problems. I wish I had had your post from June to show them.

     

    The replacement drive that I paid for in April 2012 was becoming unreliable just as the initial Seagate drive when I purchased in June 2010.

     

    But the letter authorizing only arrived two days ago, fortunately just during 2 days of HD problems. SMART testing passes the HD but shows Seek Errors and Temperature problems with the drive.

     

    I hope to hear from Apple soon and have a perfectly functioning iMac again.