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apple update dead?

838 Views 11 Replies Latest reply: Jul 7, 2012 11:09 AM by markarich159 RSS
joecanada2009 Calculating status...
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Jun 20, 2012 11:09 AM


seems apple update no longer works, did apple pull the plug on this? all I get is a blank window,


new updates for you.JPG

  • OLDBMWGUY Level 1 Level 1 (0 points)
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    Jun 20, 2012 11:17 AM (in response to joecanada2009)

    I get the same thing on all my PCs as well.     Also, ITunes will not update from   to   10.6.3   either

  • turingtest2 Level 8 Level 8 (43,925 points)
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    Jun 20, 2012 11:30 AM (in response to OLDBMWGUY)

    I suspect it is a temporary glitch. Worked properly for me a few days ago. I see the same as you, but as I recall this computer is all up to date.


    You can always update from the iTunes download page.



  • markarich159 Calculating status...
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    Jun 20, 2012 1:09 PM (in response to joecanada2009)

    I , as well as many, many , many others are having this exact same issue. you can check here:



    and there are a few hundred other threads discussing the same issue in one way or another. As of yet, Apple has made no official comment of why this is occurring or when it wil be resolved; but I think it's safe to say that it IS a problem from their end - lets face it, all of us didn't just mysteriously happen to have our Apple Software Update utility go dead at the exact same time. I'm sure it must have something to do with the new rollout of itunes 10.6.3(which is the 1st itunes to allow iOS 6 to be downloaded through it). itunes 10.6.3 is also a fairly hefty update that adds a 2 new programs(Apple Application Support & Apple Mobile Device Support) that I've never seen in my list of Programs & Features before. I'm sure they'll smooth it out in time. I just wish they wouldn't be so tight lipped about the whole affair.

  • markarich159 Level 1 Level 1 (10 points)
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    Jun 20, 2012 10:13 PM (in response to joecanada2009)

    I FIXED IT!! I can't believe it . I actually figured out how to make it work(well sort of). My Apple Software Updater now works (almost) perfectly and I just successfully downloaded and installed itunes through it!!!


    Ok , the way I see it, either the latest itunes update or the recent Windows Patch Tuesday on June 12th, 2012 must have inadvertently removed the Administrative Rights from the Apple Software Update Tool .lnk file.


    So you must go to where the file resides on your hard drive - for me that was C:\Program Data\Microsoft\Windows\Start Menu\Programs - Right click on the Apple software Tool icon and choose properties. Click on the compatibility tab. At the bottom of this tab click on "change settings for all users" and hit Yes at the UAC pop-up. Now make sure you place a check in the "Run this program as Administrator" under the Privilege level section at the bottom. Hit Apply and then OK. The hit Ok again to get off the properties pop-up.


    When I went back and clicked on the Apple Software Update shortcut, I got a UAC pop-up asking me if I wanted to proceed(something I had always, in the past, gotten but haven't since this problem started). The Apple Software Update tool came up and to my suprise the progress bar STAYED and started to slowly fill up partially with the green progress bar. Viola, the itunes 10.6.3 update showed up on the top part of the screen as a new update needing to be installed - the bottom screen, as usual, had the changelog info for the 10.6.3 update. I clicked on install and , again, Viola. the update downloaded and installed flawlessly. I had to reboot my computer and when it restarted, itunes was working perfectly and it was correctly showing as itunes v10.6.3.25.


    I say it is almost or sort of fixed because when you click on the Apple Software Update shortcut after the 10.6.3 install it goes back to doing the same thing it did before(i.e. processing for a second and then saying there are new updates but showing a blank field). Maybe this is the way the software now looks if there are no updates available to install - maybe Apple is working on this to eventually get it back to normal. All I know is the process I outlined above worked for me(at least to get the ASU to recognize and properly download and install itunes 10.6.3). It's certainly not perfect, but it worked. Please try this method and let me know what results you have with it. Good luck.

  • OLDBMWGUY Level 1 Level 1 (0 points)
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    Jun 21, 2012 11:32 AM (in response to markarich159)



    Thanks very much!!!!!   It worked pretty much as you described.    My APPLE SOFTWARE UPDATE is still not working at all but at least I got Itunes updated.


    Thanks again.


  • markarich159 Level 1 Level 1 (10 points)
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    Jun 30, 2012 4:50 PM (in response to joecanada2009)

    @joecanada2009... I know, Windows XP UAC is is different then Vista or 7. My fix(or workaround to be more specific) only ever worked one time for me(and that was prior to the desktop I used it on having Itunes10.6.3.25); and after it successfully downloaded and installed iTunes10.6.3.25, the Apple Software Updater went back into "dysfunctional mode".


    However the good news, as you pointed out, is that the ASU seems to be working again(starting today for me and for the past few days I've seen positive reports from other places on planet earth). I've only been able to see this on my computer at work(running Win 7 32) but it definitely IS working as it should. It loads, starts the appropriate green bar search progress, and then finds anyhting on my computer that needs to be either updated or installed - I know this because I do not have Safari installed on my work computer and it is now 10 for 10 in loading and finding and telling me that I should download and install Safari 5.1.7(everything else on my work computer from Apple is already installed and fully updated). Hopefully, when I get home, I will find that my desktop and laptop are also working as they should.  It appears it was a problem from Apple's end this entire time. As others have speculated in other similar threads; Apple most likely "fixed" this on their end about 3 days ago, but has been slowly dispersing the "fix" throughout their worldwide update servers. Some people were lucky enough to have the servers in their neck of the woods fixed earlier then others. Hopefully, as Apple finally matriculates the fix to ALL their update servers, everyone will be back up and running smoothly with their Apple Software Updater.

  • markarich159 Level 1 Level 1 (10 points)
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    Jul 2, 2012 9:57 AM (in response to markarich159)

    When I went home on Saturday 6/30/12, I found that both my Desktop(Windows 7 64bit) and my laptop(Windows Vista 32bit) were back up with the Apple Software Updater and running perfectly. So in my neck of the woods(Eastern Pennsylvania in the USA), everything seems to have been "fixed" by Apple. I know how frustrating it is waiting but it should, hopefully, be up and running for everyone quite soon.

  • OLDBMWGUY Level 1 Level 1 (0 points)
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    Jul 6, 2012 12:50 PM (in response to joecanada2009)

    NOPE,  Apple Update still not working although with the workaround I did get to download and install the latest iTunes. but the rest of apple stuff is still not showing up when you do a "check for updates" .  So it has not updated my SAFARI or Quicktime or iCloud , etc.

  • markarich159 Level 1 Level 1 (10 points)
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    Jul 7, 2012 11:09 AM (in response to OLDBMWGUY)

    I don't know what is going on now. It was working perfectly for 4 days. Now it's back to doing the same old dysfunctional idiocy. Apple BETTER get its act together or make an announcement that they are having an issue. This is absolutely intolerable!!!!! it looks like a Windows Tablet or Google tablet for me in the future.


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