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FaceTime Camera Images Look Poor on New Macbook Pro Retina Models

31029 Views 104 Replies Latest reply: Mar 19, 2014 11:54 AM by mkummer82 RSS Branched to a new discussion.
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Jason1975 Level 1 Level 1 (0 points)
Currently Being Moderated
Jun 19, 2012 8:35 PM

I received my new 2012 Macbook Pro Retina display model yesterday. When doing Facetime last night, others on the other end were commenting how poor the image coming from my end looked. Then I tried it on my iphone 4S and it was amazing how much better the picture of me looked on the phone versus the macbook. Today, I went to the Apple store to compare my new computer to the Retina display models on the display. Their camera images honestly didn't look much better than what I have on mine (but for example, the new Macbook Air's images look much more realistic). Why is this? How can the HD Facetime camera in the Macbook Pro produce less realistic images than the lower resolution iPhone 4S or Ipad cameras? Any help or insight you could share would be appreciated.

 

Thanks!
Jason

MacBook Pro with Retina display, Mac OS X (10.7.4)
  • EZ Jim Level 7 Level 7 (21,260 points)

    Jason1975 wrote: ... Today, I went to the Apple store to compare my new computer to the Retina display models on the display. Their camera images honestly didn't look much better than what I have on mine (but for example, the new Macbook Air's images look much more realistic). Why is this? How can the HD Facetime camera in the Macbook Pro produce less realistic images than the lower resolution iPhone 4S or Ipad cameras? ...

     

    Those are really great questions for the people at the Apple Store you visited.

     

    The Apple Store people should be able to answer those and any other questions you have.  The Apple Store answers based on actual examination of your new Mac will be much less hypothetical than the guesses we could offer here based on our interpretation of your posted facts and our individual interpretations of how good is "better" or "realistic."

     

    If you did not already ask the Apple Store people, take your new Mac back there and ask them.  You'll get the best answers at the Store.

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.7.4

  • kayjh Level 1 Level 1 (135 points)

    Did you try Skype? Did you try taking some pictures with the camera or shooting some video? Jow did it look? Perhaps this is, as you suggest, a software issue that is related to Face Time but doesn't affect other programs like Camera or Skype?

  • EZ Jim Level 7 Level 7 (21,260 points)

    You're welcome.

    Jason1975 wrote: ... I would suggest Apple take a closer look at the potential widespread issue though...

     

    You can send feedback directly to Apple via http://www.apple.com/feedback/macbookpro.html

     

    You will not get a response, but you can be certain that the responsible Apple people will see your input for consideration in future product development.

     

    Jason1975 wrote: ...  I will definitely report back...

     

    We will watch for your status update.

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.7.4

  • sjam Level 1 Level 1 (10 points)

    I'm having the same problem. The video is terrible no matter what program I use. I've also noticed that depending on the angle of the screen I get those lens flare glares. None of my other MBP's had that issue. I hope its just a correctable software issue and not a part problem. I'm also having trouble with external HD not reading on this new retnia MBP.

     

    I'll be keeping up with this thread. Thanks for posting. Good luck to all.

  • EZ Jim Level 7 Level 7 (21,260 points)

    Thanks for the update, Jason.

    Jason1975 wrote: ... There is definitely a difference between what was seen on the MacBook Pro Retina models on display and what the other sources I mentioned were displaying. Perhaps it has to do with the new display and software that isn't updated yet...

     

    .... Unfortunately, the new laptop has the same issue...

     

    Of course what is seen on Retina versus non-Retina display will be different.  That is a different issue from the video quality your video contacts experience.  However, the fact that you see the same problems at your home on a second new Mac means you will need to do some more extensive troubleshooting involving another trip to the Apple Store.

     

    Rather than merely looking at displays of the live camera, I suggest you compare how the FaceTime video looks when received on your iPhone while in the Apple Store.  If necessary, you should test your new Mac plus some of the Store models, too.  Taking your new Mac & iPhone back the the Apple Store and connecting there will have the added benefit of eliminating possible internet connection issues at your location.

     

    At the Store, you can compare how your new Mac's video transmissions (iChat, FaceTime, etc.) and video from some Store display cameras look on your iPhone as a receiving device.  If all are "bad" on your iPhone, you can also compare video transmissions received on one of the Store's devices to be sure it sees the same video problem as your iPhone.

     

    While connected via wi-fi in the Apple Store, if the FaceTime video transmissions from your new Retina MacBook Pro (RMBP) to your iPhone is lower quality from that of the Apple Store's RMBP FaceTime to your iPhone, it seems to me that the Geniuses should determine whether your new RMBP needs service or (highly unlikely) is a second "bad" Mac that should be exchanged for a RMBP that works properly.  This time, test the fix BEFORE you take it home again.

     

    If, every RMBP you test in the Apple Store looks worse than the video sent from all other devices, you are most likely correct that some software needs to be updated for video quality.

     

    All this testing may take some time, so plan ahead.  Perhaps you want to make a Genius appointment.  However, although the Geniuses were unable to give a definitive answer other than swapping RMBPs during your last visit, they may have since found an official answer to your questions. 

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.7.4

  • carlos12345 Level 1 Level 1 (0 points)

    Just speculating here... but I wonder if it is related to the fact that there is no additional layer of glass on the front of the display like their is with the classic MBP.  The "glass" in front of the retina camera may not be as good for a camera as it is for a display.

  • Jack Oak Level 1 Level 1 (5 points)

    I had the same poor camera qualtiy on the early 2011 MBP which were the first to have 720p facetime cameras....the retina mbp are not any better.

  • EZ Jim Level 7 Level 7 (21,260 points)

    Jason1975 wrote: ... Thanks again!  Jason

     

    You're most welcome, Jason.

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.7.4

  • victory1111 Calculating status...

    I have same problem with my new Retina Macbook Pro. the HD Camera's picture quality is really poor. my friend on facetime just told me something is really wrong my my web camera. I would like wait a little bit to see what solution apple can provide.

  • kfav Level 1 Level 1 (0 points)

    Just got my RMBP 2 days ago and sadly I have this grayish blue tint when using facetime or photo booth. looks weird, it's as if the camera has some filter on it. Compared it with my early 2011 15" MBP, my old one took better video and photos. Tried facetime using RMBP to my iPhone, the video looked like it did have a tint, tried facetime on the 2011 MBP to my iPhone, the video was better, colors were better.

     

    Sigh.... Such a superb machine with an issue like this.... The store said they will let me choose between the one I have now with the stocks that they will have in 2 weeks. So let's see if the other units are better.... If they are, I'll just have to go through the hassle of transfering everything, if not.. so dismaying... Hope there is a fix.

  • Liquid Rhino Level 1 Level 1 (75 points)

    Mine always looks like it's out of focus. It's cool though, I ain't all that pretty anyways.

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