Currently Being ModeratedJun 20, 2012 6:33 PM (in response to E.W. Kirk)
Did you purchase AppleCare? If you did it would still be under warranty. If you didn't your warranty expired 10 months ago.
Your problems are hardware related, not firmware, otherwise it would have been doing it for all 22 months that you've had it.
You can do an out-of-warranty replacement for $149 (not $199, that is for the 4s). Apple does not repair iPhones, they replace them. If you have already been using this iPhone for 22 months under an AT&T subsidized purchase you are probably already eligible for an upgrade if you want to get the 4s.
Currently Being ModeratedJun 20, 2012 8:20 PM (in response to E.W. Kirk)
It's not that Apple "can't fix it", they simply do not fix iPhones.
It's not that they will not help, your device is 22 months old and well out of warranty. If you want/need help, you have to pay for it.
How can you not know if they charged you for phone calls? Are you really that clueless about the conversation you had with them? Did you give Apple your credit card information to bill you for the service call?
Being disappointed with Apple is simply ridiculous on your part, your expectations are simply too high. No other hardware manufacturer would do what you expect of Apple... set realistic expectations and move on with life.
Frankly Apple could care less when your contract with the carrier exprires, they have absolutely nothing to do with your contract. If you are elligible now or simply want to wait 10 weeks till that contract expires and then do something, like a new iPhone or switch to another device, that is YOUR choice.
Right now you have several options:
Out of Warranty replacement for $149
Early upgrade through AT&T.
Wait out the contract then do a subsidized upgrade to another device (iPhone, Android, WP7, etc)
Wait out the contract and take your buisiness to another carrier.
Terminate phone service and simply do without.
And finally... continue to carry a grudge and unrealistic expecations, never being satisfied and being miserable for the rest of your life.
I'd strongly suggest you avoid the last option.
Currently Being ModeratedJun 21, 2012 8:20 AM (in response to diesel vdub)
Thanks Troll, for your insight into Apple's business model and advice on how to live one's life.
First, you say, "If you want/need help, you have to pay for it." Really? Most companies provide service and consultation for a reasonable period after the sale. (Actually, Troll, that conclusion sounds a bit tea-baggerish, but you you said it, so it must be profound.)
It is reasonable to expect a device that costs hundreds of dollars to last at least a couple of years and if it fails -- through no fault of the user -- to repair it or offer a replacent at a discounted price.
It is reasonable to expect an expensive product to outlast its warranty.
"Are you really that clueless about the (cost of) conversation...? (Actually, Troll, it was "conversations." Three of them, two by phone. one in person.) "Clueless" is jargon. It is a pejorative.
We have an iTunes account. They use credit card numbers. One of the technicians mentioned a fee for their help. Do you know if they charged it? Could you be "clueless" too?
"Being disappointed with Apple is simply ridiculous on your part..." Really, Diesel, we believe Apple expects and hopes its customers have high expectations for its products and service. Maybe you know something about Apple's business model that you should share with us. We own eight Apple devices. We expect all of them to perform better and last longer than the competition.
"Frankly (there should be a comma here, Diesel) Apple could care less when your contract with the carrier expires..." More insight into Apple's model, Diesel?
Of course Apple "cares" about carrier contracts. Appls sells contracts. Do you think Apple sells ATT contracts for love? Apple sells new iPhones when contracts expire. You can bet that Apple has expiration charts-by-month for both Verizon and ATT. For many years, Apple sold iPhones only through ATT and its own stores. And you assert they "could care less?" Caught up in slang, arent you, Diesel?
You are exceptionally caring to carefully explain our seven "options."
One of the options you mention in an 'Out of Warranty" replacement for $149. (Why the capital letters, Diesel, old chum?)
FYI (that means for-your-information, Diesel. It's jargon, like "out of warranty," "move on with your life," "could care less," "strongly suggest" and "be miserable for the rest of your life." So insightful!
Apple did not offer a replacement for $149. Nor is that figure mentioned on its website. You do read the websight, don't you, Diesel? That's how we got to be friends.
Your other suggested "options" are silly, trite and childish. We are particularly enlightened by the one that says, "Do nothing." Who could have imagined!
Same to you, Diesel, and congratulations on your Volkswagen. Hope it outlasts the warranty.
Currently Being ModeratedJun 21, 2012 8:28 AM (in response to E.W. Kirk)
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model Out-of-Warranty Service
iPhone 4S $199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone $149
A $6.95 shipping fee will be added if you arrange service online or by calling Apple Technical Support. All fees are in U.S. dollars and are subject to local tax.