Skip navigation

iPad 2 stuck in endless "Password Incorrect" loop

39593 Views 23 Replies Latest reply: Mar 22, 2013 9:27 AM by slschmit RSS
  • cbeyer45 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 20, 2012 8:15 PM (in response to Tmortn)

    Tmortn response is the best.  The number of times to need to cancel depends on how many messages are "backlogged" on the ipad.  I kept on cancelling and FINALLY was able to use the ipad again.  The ipad didn't recognize the correct password, so I had to delete and re-establish the exchange account.

  • DimitriV Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 25, 2012 11:42 AM (in response to jomamano)

    From januari 17th a outstanding problem is reported.Every month I get in a loop with the exchange password.


    • Entering my password twice and shutting down does not work.
    • Clicking cancel for a few 100 times is NO fun!
    • Waiting till the battery is empty for clearing the cache means that my Ipad is out for a few hours/days.


    Apple  : 'Can you please answer this topic with a decent reply/solution?'

    At the moment I'm tapping cancel very frustrated, hope this is solved quickly.



    Dimitri V.

  • botter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 26, 2012 11:05 AM (in response to jomamano)

    Hi - I have this problem and have been trying Cancel but wihtout success. How can I turn my Ipad off without having to do "Slide to poweroff", as with the "Password Incorrect" box up I can't move the slider!

  • jeffreyfromgreenwood Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 29, 2012 8:35 AM (in response to jomamano)

    I was able to solve this by:


    1. Double-press the home button to get the list of icons of running apps
    2. Swipe until you see the mail app icon
    3. Touch and hold the mail app icon until it begins to shake and an x appears on the upper left corner of the icon.
    4. Touch the x on the upper left hand corner of the mail app icon. This will stop the app, and the icon should disappear from the list of running apps.
    5. The password prompting should end at this point.
    6. Go into mail setup and update your password.


    Everything should be working fine now. Hope this works for you too.

  • Ranwhi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 30, 2012 4:17 PM (in response to jomamano)

    Actually, I had to go thru the whole "reset the box and re-enter the pw" circus twice to clear the problem.  Apple needs to fix their bugs and take the anal-retention out of their security!

  • Gary Cox1 Level 2 Level 2 (420 points)
    Currently Being Moderated
    Aug 23, 2012 1:05 PM (in response to jomamano)

    This would seem to be a bug either with IOS or with Microsoft, obvously it's definately quirky.   There are some work arounds like mentioned here but no real fix so it works smoothly.   Has anyone seen an Apple or Microsoft article on the subject?   So far I can't seem to find any statements about the problem.


    Thanks... Gary

  • NotaHack2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 5, 2012 7:52 AM (in response to jomamano)

    For me, knowing my password is not the issue.  My password did not work.  I do not know if I hit "cancel" the magic number of times or not, but after failing to get past the Enter the password for the Exchange account "..."" question at least 10 times, I typed my hotmail address in the window (not the password).   I was rejected.  Then I typed the password for that email address in the window and the password was accepted.  I now have a workable iPad..  Hope this can help someone. 

  • pdbreen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 6, 2012 1:21 PM (in response to jomamano)

    I just got stuck in this and here's what worked for me (on an ipad 3).


    1) double click home button to get at task manager (gestures will still work in the task bar).  Kill all applications.

    2) hold down power button and home button at same time until unit shuts off

    3) click and hold power until boot starts

    4) as soon as boot is finished, launch settings

    5) go into mail settings and delete offending account


    You need to be quick on steps 4 & 5 as the dialogs started appearing again. 

  • slschmit Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 22, 2013 9:27 AM (in response to pdbreen)

    PDBreen's solution totally worked for me! Thank you!

1 2 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.