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Error in iTunes Match - "This item cannot be downloaded"

36334 Views 84 Replies Latest reply: Dec 16, 2013 1:21 PM by redpola RSS
  • Dotmatrix812 Level 1 Level 1 (0 points)

    Hi. I have the same problem. This is .......  I can not get my songs to my phone now.

    And the only thing on the phone hotline is: please use the online form. But I can not find one.


    That is not the way I know apple support.


    That's annoying.

  • dino_b Level 1 Level 1 (0 points)

    having exactly the same problem here, extremely annoying!

  • lithograph Level 1 Level 1 (35 points)

    I know it's like a broken record, but I have the same issue. I have just over 25k songs, and the issue seems to be more and more rampant. I picked 4 albums at random today, and each one had at least one track that gave me the error.


    Unfortunately, any album that owned the physical CD of is deleted from my hard drive with only the download button to have access to the song. I did this to clear up space on my HD because my music library is larger than my 250GB hard drive.


    Now, any files that I have deleted and don't show up as able to be downloaded are sort-of lost at this point. I really hope this gets fixed. I really, REALLY don't want to have to re-rip 1k CD's...again.  /rant

  • Dotmatrix812 Level 1 Level 1 (0 points)

    It is very poor from apple that nobody gets an real answer or support for that

    Problem. At least they have our money. So why should they.

  • rcostain Level 1 Level 1 (0 points)

    Same issue here. Error (11111) in iTunes and "This item cannot be downloaded" on iOS.


    Notably, Radiohead's "High & Dry" and "No Surprises" failed. The rest of the albums they're on downloaded without issue


    What also irks me, besides the fear that I'll lose music, is inconsistencies in matching. I have albums for which some tracks are tagged as "Matched," while other tracks from the same albums are listed as "Uploaded." Some tracks have artwork, while others don't.


    Not acceptable for a paid service. I'm really glad that I've held off on deleting lower bitrate tracks from my main Library. Like another poster here, I REALLY don't want to re-rip CDs.



  • lithograph Level 1 Level 1 (35 points)

    The issue for me also seems to run the gambit as far as what type of file it is. It does it on native iTunes files, mp3's, matched, uploaded, whatever.


    I'm going to hit Apple Support up again and hope for the best.

  • vcharette Level 1 Level 1 (0 points)

    Well I am very happy to say that it appears to be FIXED ! I'm currently downloading all 180 songs that weren't working yesterday in my 14,000 songs library.



  • lithograph Level 1 Level 1 (35 points)

    Yup. Mine is working now also. I chose a few songs that were not working previously, and they all downloaded no problem!

  • Solitary_Satellite Level 1 Level 1 (85 points)

    In my case I had the problem with the Album "Siames Dream" from Smashing Pumpkins.

    I deleted all songs from my Mac and iCloud and tried re-importing.

    When I saw that the Cover Artwork changed, I checked on the iTunes Store and funny thing: The original Album doesn't exist anymore, only a Remastered and a Deluxe Edition.


    Now I am stuck as the tracks from my original CD of the original release from 1993 can't match with iTunes.


    Anybody else noticed this?


    Not sure what to think, but if this happens in the future it would be great if Apple could keep also the original Album on their servers so at least you can match your CD Rips...

  • daboneyard Level 1 Level 1 (0 points)

    Yep, seems to be able to download my problem tracks.  Finally.  All songs downloaded.  I'll have to dig into see what match/uploaded statuses changed.


    Also, the problem of trying to download every purchased TV show and movie everytime I start itunes seems to be fixed.  Every TV show, movie (from digital copy codes in bluray discs), and some iphone apps would always start downloading every time I started itunes.  I'd have to manually delete from downloads each time.  This seems to have been fixed also.

  • amityuk Level 1 Level 1 (0 points)

    Its working for me now. It showed the message amy times, and I just kept retrying until it eventually did it. but its a ral pain to get my music, I should only have to click download once. If there is an error then it should not tell me and try next time, so over time I can get my music with no hassle.

  • rcostain Level 1 Level 1 (0 points)

    Like others in this thread, the problem seems to have been resolved for now. I've been able to download the tracks that were giving me trouble before.

  • dino_b Level 1 Level 1 (0 points)

    Same here, it seems to work just fine now. :-)

  • l.bishop Level 1 Level 1 (15 points)

    seems to be fixed here as well. tracks that gave the message just 24 hours ago seem to be fixed.




    some of the tracks that were matched are still listed as 'matched' but have turned back into the original mp3's!


    I know for a fact it used to download the matched aac file because i have a separate mac that I have had them all downloaded to and they were matched aac file. i even checked the file extension and played them outside of itunes to make sure it wasn't a corrupt file and sure enough it was the aac. (as a test i deleted a couple of matched aac tracks and when redownloaded it said mpeg audio file instead!)


    the strangest thing is these were files that matched as soon as i signed up to itunes match. so at no point were the mp3's ever uploaded to the itunes servers. this is very, very bizarre behaviour and very frustrating as i have no idea what's being downloaded through my iphone, aac or mpeg??


    anyone else noticed this?


    P.S should also add that deleting this 'matched' mpeg from the cloud and adding either the original mp3 OR the matched aac file results in it being uploaded not matched like it used to.

  • nealflan Level 1 Level 1 (0 points)

    That is very strange.  Considering you never uploaded those tracks as mp3s, it almost seems as though Match is "crowd sourcing" its database for *any* copy of the song - perhaps even an mp3 that was uploaded by another user..


    I haven't yet had time to check whether this is happening with my library, because I'm away from my computer and there's no way to know what format my iPhone or iPad is downloading, but the formerly "problem" files are indeed coming down the pipe again, as others have reported.


    Meanwhile, I'm facing another issue..  Last week I wiped clean my iTunes Match database from my secondary computer, on which I don't keep local music files, and started the matching process from scratch on my main computer in the hope of fixing the problem.  Not only did that not fix the "item cannot be downloaded" issue, but ALL my purchased tracks are now marked as matched, and presumably count against my limit when they shouldn't.  Over the years, I've bought nearly 3,000 tracks from iTunes!  They are still showing in my "purchased" playlist and show as purchased files when I right-click and "get info", but according to the status field, not a single one is showing as purchased in Match Status in my music list in iTunes. 


    They *really* need to build in a proper reset mechanism.


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