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Multiple "iphone has been detected but could not be identified" Popups

33407 Views 68 Replies Latest reply: Oct 24, 2013 4:00 AM by Herbo RSS
  • AwsmSteve Level 1 Level 1 (0 points)

    I was still having the same issues with, but following the advice of prepaidburrito I turned off IPv6 and have been running for the last 2 days without a single pop-up.  (Just for "fun" I counted the number of popups last Saturday at 236.  From 236 in a single day to 0 in two days is absolutely wonderful.) 


    It sounds like fixed the issue immediately for those who already had IPv6 turned off (or didn't have it in the first place), and for the rest of us if we manually disabled it.


    So why hasn't Apple acknowledged this issue yet?  If they did something in the last update, why weren't we notified?  Plus it seems like someone at Apple should have known about IPv6 compatibility...

  • MadMacs0 Level 4 Level 4 (3,330 points)

    Alex997tt wrote:


    Please fix this Apple!

    I'm seeing a lot of remarks which are aimed at Apple, so I thought I should mention that nobody from Apple routinely reads things posted here and I'm reasonably certain they are not allowed to openly post, so if you want to communicate something to them you need to find a better way.  One would be to use their feedback channel

  • Fivey Mackenzie Calculating status...

    Even if they don't/can't respond here, they'd be crazy not to harvest information from this resource to aid in reducing support costs.

  • AwsmSteve Level 1 Level 1 (0 points)

    I spoke too soon -- my issue came back today, although not nearly as bad as it used to be.  (A couple dozen popups instead of hundreds.) 

  • AwsmSteve Level 1 Level 1 (0 points)

    MadMacs0 wrote:


    Alex997tt wrote:


    Please fix this Apple!

    I'm seeing a lot of remarks which are aimed at Apple, so I thought I should mention that nobody from Apple routinely reads things posted here and I'm reasonably certain they are not allowed to openly post, so if you want to communicate something to them you need to find a better way.  One would be to use their feedback channel

    I think a lot of us do report issues directly to Apple, but in my experience the only way to get any feedback on a problem is from peers in the forums.  Apple may catalog the issue, but they rarely have time to respond to the users.  If we want to discuss the problem and hope to get any work-arounds, forums are the only place we can go.  However, that doesn't make Apple any less responsible for fixing the issue...

  • Mattamattica Calculating status...

    So Apple, out of the kindness of their hearts, has this forum on their site for no apparent reason?  Just so we can fix our own problems and not let them know about it?  Seems strange.  Regardless of whether or not anyone from Apple officially responds, I can assure you someone from Apple is reading it.  Some Apple "genius", some random support employee's, who knows.  Who cares.  The fact is that this is an Apple site.  Not a 3rd party site.  If we post it here, and we find a resolution to the problem Apple support officially could not resolve, they would have to be obscenly arrogant and ignorant to ignore this resource.  And while that does sound like Apple, I assure you it is not.  They did not get where they are by ignoring their user base.  They got here by ignoring everyone else.  There is a big difference. 


    So while comments directed specifically at Apple will not be responded to directly, I assure you they are being observed by someone, somewhere, who is making note of this, putting it in a memo to someone more important and eventually someone will find and fix the issue or at the very least make a KB article on it so support knows how to deal with it. 


    Big brother Apple is watching.  And while they may not directly interveen, someone knows about all of this already.  Its all a matter of time before this is magically fixed and we forget all about it.

  • lutef1sk Calculating status...

    I used to have this issue with hundreds of annoying popups a day but  haven't had this problem since I disabled ipv6 and upgraded to (on Win7).

  • eyalco Level 1 Level 1 (0 points)

    It seems that disabling ipv6 solve the problem of "...could not be identified"

    it solve this problem for me too.

    make sure you disable IPV6 from registry and not from control panel, because it will start over after restart.

    the problem of IPV6 is not an issue of itunes or the device.

    Its a problem of the router, being not compatible to IPV6.

    IPV6 is a new address method for tcp/ip protocol.


    how to disable IPV6 from registry win7 or win 8:


    Message was edited by: eyalco. correct misspelling

  • antilogous Calculating status...

    IPV6 is disabled on my Win 7 adapters and I still get the problem.


    The router idea is interesting, but if Win 7 has IPV6 disabled, it seems an IPV4 router should suffice.

  • gizzmogeek Calculating status...

    I updated my iTunes to the newest version a week ago. Since then I have not had the pop-up issues again.  I was getting hundreds a day it seemed at one point but now I've had none really that I can think of.  My router is a Verizon Fios provided router and for the life of me I could not find any settings for IPV6 to turn off or even a mention of it so I haven't done anything on my router.  Simply upgrading my iTunes has seemed to fix it for me. 


    I'm quite pleased not to have so many issues anymore. It was to the point where I couldn't sync at all anymore before the update was released.

  • NorthernRough Calculating status...

    Well, much improvement, but not solved in my opinion.


    I'm running Windows 7 (32 bit) with latest itunes as my headless media hub, with following connected:

    2 x iPhone 4S, iPhone 4, iphone 3GS, ipad v2, ipad v1, 2 x ATV 2nd gen, ATV 3rd gen, 2 x MacBooks with itunes, and 2 x Window 7 PC's with itunes. ALL the latest versions. 50,000 plus songs, and 500 movies. So, a reasonable test bed for all that apple should be able to deliver to a connected home/family setup. My wife is very, very patient fortunately.


    I've turned off IPV6 months ago - with great results - homeshares actually work now without dropouts.

    I've also turned off general sharing - only got homesharing on - again improved connection times and some removal of oddness


    However, the well documented popups nightmare took me VERY close to giving up Apple religion. Fortunately the latest Itunes release spared me from a costly trip to a Sonos supplier and the various Video server options.


    But - the pop ups aren't totally gone. Can't tie it down, but days can go by with none, then suddently I get a hundred (which with a headless media server means everything still jams up). Well done -  some have been consolidated to a little warning icon next to the Device to show that something didn't work again, but otherwise I get the same old 100 x "can't detect" or "can't find". Only fix  - restart iTunes, all is well for a while.


    Also, perhaps related, perhaps not, but probably due to the size of the libraries, when trying to use shared libraries on the iOS devices, it ends up with huge delays, and almost always a hang (with a half moon) or simply a blank library.


    Apple just doesn't test their stuff. 


    Apple - if you're listening - I'm not a tech idiot - certainly way more capable that almost all of your target consumers, I'm a Apple advocate, that not only spend thousands on Apple, but influence others to spend thousands on Apple.


    I've written this note after testing every possible scenario everyway I can, I've dissected every blog - the stuff just doesn't work that well. Please fix before my wife totally loses it, and I've got to buy some Sonos stuff.

  • JPlace86 Level 1 Level 1 (0 points)

    A couple of months ago, my old laptop died. I've re-purchased another one and have redownloaded all of my content from iTunes. I've had no problems over the past couple of months but then today the repeated error message has returned with prompts brought up for my iPod, iPhone and iPad. Rubbish! I've not done anything different over the past few days to prompt this either!!!


    iTunes is once again pretty much unusable for me...

  • choddo Level 1 Level 1 (0 points)

    This has been bugging me for months. I only ever get a few of them though. I just turned off IPv6 and it seems to have fixed it. Thanks.

  • spidergoe Calculating status...

    I dont know if anyone has suggested this but i discovered that the usb port i was using was malfunctioning/not designed for actual devices. (it was in a section with a bunch of memory slots)

    All I had to do was move it to another usb slot and things work just fine now so far.

  • SethN211 Level 1 Level 1 (0 points)

    I have the problem, too. New install of Windows 7 Home Premium SP 1 on new HP Desktop. iTunes (same problem with previous version). Only one device ever used with iTunes, iPhone 4S running iOS 5. These popups are SO ANNOYING!!! Why can't my iPhone just stay listed and not disappear and not create errors?


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