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MacBook Pro Retina display burn-in?

1272238 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • aut0maticdan Level 1 Level 1 (45 points)
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    Jun 21, 2012 6:33 AM (in response to mittense)

    Hey, those of you having this issue, I'd love to know what part of the screen your burn-in occurs.

     

    I was messing with it last night and the mark goes from the bottom to about an inch above the bottom of the screen.  Its about two inches wide above the F8, F9, F10 keys.

     

    Could be coincidence, but it seems like that is the hottest part of the computer, so it makes me think that the ventilation onto the screen or closing it while its hot could be causing the issue.

     

    Hopefully, even if that's the case, it is because these units are defective in some way and are cooling properly.  I didn't notice it until I changed my desktop background to be a solid color, but its also noticeable in apps like Aperture.

  • JDPISANI Level 1 Level 1 (0 points)
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    Jun 23, 2012 7:12 AM (in response to mittense)

    This is apparently becoming an issue.  Here's a link to a guy that I really respect for reviewing and configuring Mac's for photographers and he has screenshots showing the ghost images.  Clearly this is a problem with the Retina display:

     

    http://macperformanceguide.com/blog/2012/20120623_2-MacBookPro-Retina-screen-bur n-in-ghost-images.html

  • aut0maticdan Level 1 Level 1 (45 points)
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    Jun 23, 2012 7:40 AM (in response to JDPISANI)

    Thanks a lot for the link.  The image he provides pretty much debunks my theory on heat around a particular area of the screen.

     

    His case is much worse than mine.  I'm not sure if this reveiwer having it makes it anymore pervasive, but if my follow-up machine also has the problem, I will go for a refund and buy in a year.

     

    It is quite possible that few people are noticing due to the busy background Apple puts on their machines by default.  He mentions that he uses a solid background image, as I do.  I'm going to do a little research to see if other people I know have the problem but haven't discovered it yet.

  • JDPISANI Level 1 Level 1 (0 points)
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    Jun 23, 2012 8:11 AM (in response to aut0maticdan)

    Definitely let me know what you find out.  I need to get a macbook for work (I am a photograher) so I'm seriously debating this.  While the Retina has such great potential, I'm leaning towards the older body and upgrading the guts with OWC 6G SSD's and 16GB of RAM.  Putting those in will bring the price to close to the Retina cost (if you add in the Superdrive and the stupid dongle for Ethernet)....why apple eliminate an ethernet port when you're going to have to download any software you want to install is beyond me.

  • aut0maticdan Level 1 Level 1 (45 points)
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    Jun 23, 2012 8:48 AM (in response to JDPISANI)

    I e-mailed with Lloyd and his issue is top-center of the screen, so its nowhere near where mine is.

     

    I think they simply couldn't fit an ethernet port in this slim of a profile.  The added cost *****, but its not so bad in use.  I have the ethernet adapter permanently attached to the end of my ethernet cable at my home desk and then one in my bag.

     

    edit:  They bleeped out the work S x U x C x K x S  haha

     

    Message was edited by: aut0maticdan

  • wjchan Level 1 Level 1 (0 points)
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    Jun 23, 2012 11:42 AM (in response to mittense)

    I stopped by the Apple Store yesterday and they are ordering a new laptop for me. I hope the replacement is better. Here's a short video I made showing the image persistence problem: http://youtu.be/m1Y-b9B2hJc

  • flat earth Level 1 Level 1 (15 points)
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    Jun 23, 2012 12:46 PM (in response to mittense)

    One thing you guys need to keep in mind about Apple warranties so that you won't feel quite so pressured time-wise:

     

    The 14 day warranty return is a "no questions asked" return.  During this period, you can return the machine because you don't like the color of the keyboard and they won't question it.   You can get a new computer or you can get your money back.

     

    Apple still has a 90 day full warranty that included phone tech support and a one year limited warrenty on defective parts.

     

    Ghosting on a display screen is a deffective part and they will fix or replace it.  I had this happen on one of my older MBP's when the display failed entirely... and it was beyond the one year mark.  The graphics chip failed on it which had been a known problem.  Apple gave me a new computer (OK refurbished), replaced it's hard drive with mine, and returned it to me ready to go with a 90 day warranty on the replacement.

     

    So, Apple is pretty good about supporting their equipment if a part has a defect, even if it is after the warranty has expired. After 14 days, you won't get your money back, but they will replace or repair it.  They just shipped me a box to send in my FIRST generation ipod nano to replace it because they have been known to have potential battery defects.  I must have had it at least five years.  It worked fine, but now I get a new one with a new battery because they offered.

     

    All of that being said:  When I get the new MBP with retina, I will get the Apple Care Warrenty because of the machine's lack of repairability.

  • BarrettF77 Level 1 Level 1 (45 points)
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    Jun 23, 2012 12:55 PM (in response to flat earth)

    Apples warranty is worthless to me.  Their quality suffers, service is falling short, quality control questionable, and if you haven't seen the post on retina displays for iPad, then you're missing out.  Get it done before the 14 day period because afterwards, you have to play by a whole different set of rules which goes to the tune of it falling withing Apple specs. 

     

    Apple has two types of consumers.  Those who know what they want and are knowledgable about hardware, and those who like pretty things and enjoy the software.  The latter will believe anything their staff say.  I've had store employees ask me how to do stuff on their own computers.  Not sure whether to feel good or not about that experience. 

     

    I love apple products, but can't help but feel they are losing sight of who they once were quality wise.

  • aut0maticdan Level 1 Level 1 (45 points)
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    Jun 23, 2012 2:56 PM (in response to aut0maticdan)

    I stopped by an apple store today and could not get burn-in on two of the floor models.  I put up pattern that covered the screen for a few minutes and switched to a blue background like I have on mine.  No sign of burn-in.

     

    I feel much better about my replacement that is on the way.

  • flat earth Level 1 Level 1 (15 points)
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    Jun 23, 2012 3:08 PM (in response to BarrettF77)

    I stand by my statement based on my experiences.   Is there another computer company that honors their equipment better than Apple?  I honestly don't know because I have always had Apple products back to the IIE.  I know that there are no compaies that offer the breadth of sevice available at the Apple Stores.  And yes, there have been times when I know something about the computers that the sales reps. don't, but almost never a Genius Bar rep.    They also have turned me down for items I requested on warranty, most notably a plastic besel that had all the paint peeling off of it on the old Titanium MBP.  They said it was cosmetic... and it was, not affecting the way the computer operated in the least.

     

    Are they losing sight of who they once were?  No.  Every product they have ever introduced has had initial problems of one sort ot another.   As you indicated in an earlier post, sometimes it's better to wait until some of the early problems get corrected.   I actually had less problems with my mid 2010 MBP than any other of the many machines I have purchased from them.  I waited for six months after that machine was introduced to purchase it, too.

     

    I've also never walked away angry about a warranty issue, sometimes disappointed that they didn't agree, but their decisions always made sense.   Yes, if you can return the machine with ghosting problems in the first 14 days, by all means do so.   But Apple should still fix it if ghosting becomes a problem after that period.

  • Maziyar Level 1 Level 1 (10 points)
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    Jun 23, 2012 9:02 PM (in response to flat earth)

    I'm with you on 14-day return policy and after sell services. It might happen to have some stores being pain in the a** but not all of them. And if you see something unusual or something that it's not on the contract you just call the center they will assist you in the best way.

     

    I return very fine 15-inch (late 2011) a day after WWDC 12 keynote. She just asked may I know why? I said the new ones are better and cheaper! She laughed and said alright we send you DHL to collect the product and so on.

     

    Don't worry about it. Even if you didn't buy AppleCare at the first place you can get one before your one-year warranty finished and extend it to two more years.

     

    Special thanks to aut0maticdan and the others for their latest updates.

  • trajan2050 Level 1 Level 1 (0 points)
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    Jun 23, 2012 9:59 PM (in response to Maziyar)

    I've read that Apple is still working on a 17 inch retina display but there are issues manufacturing it.  I hope in the next year or so they work out the screen issues and release an 17" MBP with all the bells and whistles. I'm definitley waiting for that one.

  • koalabeer Level 1 Level 1 (0 points)
  • itsamacthing Level 1 Level 1 (60 points)
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    Jun 24, 2012 8:25 PM (in response to mittense)

    Looks like I won't be buying a 15 inch Retina Mac Book Pro anytime soon... will keep an eye on this thread and see if it dies down or grows out of control.  First generation Apple products, welcome to being a test subject.  I had the first intel MBP, that got replaced 2 times. 

  • J. Chiu Level 1 Level 1 (0 points)
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    Jun 24, 2012 8:45 PM (in response to mittense)

    Confirmed with mine rMBP today after reading this thread.

     

    Sadly to see the burn-in image on mine screen, either. People who own this machine probably could try to produce this issue by putting a staic image/web page on screen. Leave it without moving at least 20 mins. Then, click CMD-H to hide the window.

     

    If you are lucky enough, you won't get any burn-in image. Good Luck!

     

     

    Refer to http://macperformanceguide.com/blog/2012/20120623_2-MacBookPro-Retina-screen-bur n-in-ghost-images.html, always apply a dark gray backgound as the desktop picture first.

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