3 Replies Latest reply: Jun 24, 2012 5:46 AM by LeeKennard
LeeKennard Level 1 Level 1 (0 points)

Hi all,

My harddrive crashed and my libraries for 3 ipods and 2 itouches were trashed. I already have the music files and apps backed up in a seperate harddrive.

When I reinstalled itunes to my new drive and connected my main ipod, i got the message about the library couldnt be located so i created a fresh library on the new drive. When i tried to sync the ipod to the new library it wouldnt complete the sync so i wiped the ipod (as i had the music saved anyway). Now i cannot get the ipod to connect to the new library at all as it keeps coming up with a "library not found" message.

Can anyone help me with a workaround for this issue as i am fearful of having 5 apple products that i cant use at all - and my boy is desperate to get his itouch updated.

Hoping someone can help.


iPod touch, Windows XP, 3 ipod (g2) nano's 2 itouch's (g3)
  • 1. Re: Library unrecognised after harddrive crashed
    turingtest2 Level 8 Level 8 (46,550 points)

    Assuming you don't have the original library files backed up as well you'll probably need to take this approach for each of the iOS devices.


    You should be able to:

    • Backup the device to the new installation
    • Transfer your purchases into a newly authorized library
    • Recover any other media using third party tools as suggested in this post (unless you already have everything)
    • Restore the device from the backup

    This process should switch the association of the device to the new library, preserving the data and settings in your apps.


    May also be prudent to attempt a backup to iCloud directly from the device before you start... Settings > iCloud > Storage & Backup > iCloud Backup > On. It won't save any media but it would preserve the general account settings and documents in case anything goes wrong while you are trying to extract your other data.


    For the nano's reloading them will take time, and you may loose game scores (if applicable), but it shouldn't cause too much of a problem.


    When you get it all fixed, make a backup!



  • 2. Re: Library unrecognised after harddrive crashed
    LeeKennard Level 1 Level 1 (0 points)

    Thanks, will give it a go and let you know if it works

  • 3. Re: Library unrecognised after harddrive crashed
    LeeKennard Level 1 Level 1 (0 points)

    Still stuffed here am afraid. Am just working on one ipod for now as i dont want to stuff up my other 2 nano's and 2 itouches.


    This is what i have now done:


    Uninstalled itunes and deleted all associated files


    Reinstalled itunes


    I had to create a new library for my 2G nano (as it couldn't find the old library as am on a new hdd) - i tried to cancel creating a new library but it wouldn't work so tried to start fresh


    My nano will show in itunes (although the itunes shows it a good 5 mins after connecting when the nano is nearly automatically connected)


    I added an album to my "new" library and tried to sync it to the nano  - it starts the process (although there is no acknowledgement on the nano itself at all) - after about 2-3 minutes i get 2 consecutive pop-ups <ipod cannot be synced - required disc cannot be found>  + <ipod cannot be synced - required folder cannot be found>


    The syncing process on itunes main page just scrolls through syncing > ok to disconnect device > then resumes syncing again


    I have gone through the diagnostics in itunes and it does show it can talk to my nano so i am totally at a loss here.


    I have tried to restore my ipod via itunes but that doesnt even work


    Any assistance that doesnt involve a sledgehammer woyld be greatly appreciated