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Airport Extreme printer issues

1721 Views 5 Replies Latest reply: Jun 24, 2012 11:07 AM by Bob Timmons RSS
richbauerphoto Calculating status...
Currently Being Moderated
Jun 24, 2012 10:14 AM

I Can't get My Epson R2880 or my HP CP1518ni setup or working on my Airport Extreme.  It sees the HP ptinter and says it's ready but when I send a print it say printer offline. It doesn't even see the Epson printer

PowerMac, Mac OS X (10.5.8)
  • Bob Timmons Level 9 Level 9 (75,600 points)
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    Jun 24, 2012 10:27 AM (in response to richbauerphoto)

    Unfortunately, we don't know if you are trying to connect the printer(s) using USB, wireless, or Ethernet. Can you clarify on that, please?

     

    If you are trying to use a USB connection, did you remember to install the printer again and "Add" it to establish a new "location" at the AirPort Extreme?   Then, select the correct "location" when you try to print?

  • Bob Timmons Level 9 Level 9 (75,600 points)
    Currently Being Moderated
    Jun 24, 2012 10:35 AM (in response to richbauerphoto)

    Thanks, can you answer the other questions, please?

  • Bob Timmons Level 9 Level 9 (75,600 points)
    Currently Being Moderated
    Jun 24, 2012 11:07 AM (in response to richbauerphoto)

    Check the Epson support site and download any printer driver updates that might be available for your printer.

     

    Not all printers will work when they are connected to the AirPort Extreme, since the manufacturer(s) may not provide network USB drivers for all of their printers.

     

    When you click the + button to install the printer at the AirPort Extreme, the name of the printer should appear immediately. If it does not, that indicates that the network USB drivers have not been downloaded, or they are not available from the manfacturer.

     

    This Apple Support document may provide more information about troubleshooting:

     

    http://support.apple.com/kb/TS1253

     

    Also, keep in mind that only the print function is supported at the USB port of the AirPort Extreme. If you have an All-in-One type of device,  you will need to connect it directly to your computer for scan, copy, maintenance functions, etc.

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