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Are stuck pixels covered by warranty.

2294 Views 8 Replies Latest reply: Jun 24, 2012 2:00 PM by DJ_Tune RSS
DJ_Tune Calculating status...
Currently Being Moderated
Jun 24, 2012 12:18 PM

Ok so I have some stuck pixels on my Macbook Pro screen (late 2011) and I was wondering would they fix it. Its not just 1 pixel it a whole row. It goes across the whole screen on my mac.

 

I wonder would apple be able to repair it, by the way im in Ireland.

 

 

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MacBook Pro (15-inch Late 2011), Mac OS X (10.7.4)
  • Carolyn Samit Level 10 Level 10 (84,095 points)
    Currently Being Moderated
    Jun 24, 2012 12:28 PM (in response to DJ_Tune)

    late 2011

     

    Should still be under the one year limited warranty. Take your Mac to an App Store if you can. It's up to Apple whether or not they can repair the pixel issue under warranty.

     

    Click "Choose Country"    >  Apple Retail Store - Store List

  • Bimmer 7 Series Level 6 Level 6 (10,265 points)
    Currently Being Moderated
    Jun 24, 2012 12:28 PM (in response to DJ_Tune)

    You're covered under Apple Warranty.

     

    And because you're in Ireland, your warranty is for 2 years as per EU laws.

  • Xciled Level 2 Level 2 (195 points)
    Currently Being Moderated
    Jun 24, 2012 12:38 PM (in response to Carolyn Samit)

    http://support.apple.com/kb/HT4044 details more information about pixel anomalies.

     

    Either way you should take the unit to an Apple Authorised Service Provider or an Apple Retail Store.

     

    From memory I am fairly certain only Belfast has an Apple Retail Store.  So you may have to look up your area in http://www.apple.com/ie/buy/locator/ and select the option to find a service.  That will show you the nearest Apple repair centre.

     

    Regarding EU law and warranty, you are mistaken.  Refer to http://www.apple.com/ie/legal/statutory-warranty/ for more information.  The warranty for Apple is 1 year.  Many people in Europe believe they have a 2 year warranty and wrongly quote it.  Apple's warranty is 1 year and this is a period in which every repair will be undisputed, unless its accidental damage.  The second year 'European Law' as you put it, is a 2 year period in which you may make a claim if the product 'is delivered' as faulty, this means the fault has to have been present from when you first opened the box.  This means the owner of the machine must prove the product was faulty at purchase, not just say the product has failed and quote European Law. 

     

    In the UK European law is actually over taken by the sales of good act which gives people a 6 year period to make this claim, but the same rules apply, if the product was working when you got it, then don't bother quoting this unless you can prove it was faulty.  Furthermore, the sales of good act / European 2 year consumer law claim, applies to the point of purchase, not the manufacturer.

  • Xciled Level 2 Level 2 (195 points)
    Currently Being Moderated
    Jun 24, 2012 1:16 PM (in response to DJ_Tune)

    If they show up on the 'find a service' list.  Then they can repair it under your warranty.  An Apple Authorised Repair centre will provide the same service and Apple store otherwise would.

  • Xciled Level 2 Level 2 (195 points)
    Currently Being Moderated
    Jun 24, 2012 1:46 PM (in response to DJ_Tune)

    I must admit I would not know, as I believe this decision would be made by the repair centre.  But lets be realistic, if this is going across the entire screen, then the LCD panel has a fault and will need replaced.

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