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2012 Macbook Pro crashes and reboots randomly?

880 Views 5 Replies Latest reply: Aug 10, 2012 9:36 AM by Kayla2627 RSS
Kayla2627 Level 1 Level 1 (0 points)
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Jun 21, 2012 7:36 AM

I just bought my new 2012 macbook pro a couple weeks ago, and so far it has crashed and rebooted by itself four times. Three of those four times, I had only been running  a couple programs, such as Chrome and Mail, while all others were closed. the entire computer will freeze for about 6-7 seconds (no response to mouse movement/keyboard) and then shut down and reboot.

 

Is this a bug with OS X Lion? or the new macbook Pro? or my macbook pro specifically indicating there's some sort of defect?

MacBook Pro (13-inch, Mid 2012), Mac OS X (10.7.3)
  • dominic23 Level 6 Level 6 (18,360 points)
    Currently Being Moderated
    Jun 21, 2012 11:02 AM (in response to Kayla2627)

    This problem is serious enough to give AppleCare a call.

    You have  free tech support from Apple for 90 days from the date of purchase.

    AppleCare: 1-800-275-2273

     

    Best.

  • igiboi Calculating status...
    Currently Being Moderated
    Jun 24, 2012 7:03 PM (in response to Kayla2627)

    This has happened to me and when I brought it back to bestbuy and said my story, they ran diagnostics and said the macbook was fine. I still had it exchanged, and today it happened to me twice already again with a new macbook and I thought it was a bad macbook that I first got. Seems I cant rely on macbooks now and probably be looking at this in a few days and will look for a refund or a windows machine.

  • sep23 Calculating status...
    Currently Being Moderated
    Jul 19, 2012 5:05 PM (in response to Kayla2627)

    Darn it! I'm having the same problem. Rare but random crashes. The only consistent thing is that I'm always running Chrome (with lots of tabs open, I know, I know!) when this happens. I wonder if others with crashing problems are always running Chrome (Version 21.0.1180.49 beta). I running MacOSX 10.7.4. I just hope it's not a hardware problem...

     

    Thanks,

    Scott

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