13 Replies Latest reply: Jul 17, 2013 3:46 AM by comptrol
claire_hugues Level 1 Level 1 (0 points)

Ok so I have been using safari for over a year now on my windows 7 hp pc. Recently however safari has "stopped working". When i open safari i get an error message stating "safari has stopped working" and then under that is a green loading bar stating "windows is checking for a solution." When i wait for a solution nothing happens and safari just shuts down. Ive tried uninstalling it and then reinstalling it but the same problem occurs. Ive even tried going into "uninstall a program" and repairing both safari and apple support center.....still no luck. Please help im using internet explorer right now and i hate is so much...i miss safari


Windows 7, hp pc computer
  • 1. Re: Safari has stopped working! HELP!
    b noir Level 9 Level 9 (71,995 points)

    Recently however safari has "stopped working". When i open safari i get an error message stating "safari has stopped working" and then under that is a green loading bar stating "windows is checking for a solution."

     

    Fingers crossed, your Windows 7 will have been recording some additional information about those.

     

    First, open your Action Center and expand "Maintenance". Click "View reliability history":

     

    Getting Windows 7 problem reports 1.png

     

    Once the reliability report has been generated, look for Critical events for Safari generated at the time of the "Safari has stopped working" messages. Doubleclick the name Safari in the critical events. (Don't click View solution.) Here's a screenshot showing what to doubleclick:

     

    safari critical event in reliability history.png

     

    You should see something that looks like the following screenshot:

     

    safari critical event in reliability history 2.png

     

    Copy and paste the contents of the problem report into a reply here. For example:

     

    Description

    Faulting Application Path:          C:\Program Files (x86)\Safari\Safari.exe

     

     

    Problem signature

    Problem Event Name:          BEX

    Application Name:          Safari.exe

    Application Version:          5.34.55.3

    Application Timestamp:          4f6ba239

    Fault Module Name:          StackHash_7100

    Fault Module Version:          0.0.0.0

    Fault Module Timestamp:          00000000

    Exception Offset:          7d3a1240

    Exception Code:          c0000005

    Exception Data:          00000008

    OS Version:          6.1.7601.2.1.0.256.1

    Locale ID:          2057

    Additional Information 1:          7100

    Additional Information 2:          710027e7a8d30022e5e0ee529f40121f

    Additional Information 3:          5158

    Additional Information 4:          5158ee4164428f7b514a5e7ee9654f7c

     

     

    Extra information about the problem

    Bucket ID:          2871481836

  • 2. Re: Safari has stopped working! HELP!
    claire_hugues Level 1 Level 1 (0 points)

    Description

    Faulting Application Path: C:\Program Files (x86)\Safari\Safari.exe

     

         Problem signature

     

    Problem Event Name: APPCRASH

    Application Name: Safari.exe

    Application Version: 5.34.57.2

    Application Timestamp: 4f982b5e

    Fault Module Name: ntdll.dll

    Fault Module Version: 6.1.7601.17725

    Fault Module Timestamp: 4ec49b8f

    Exception Code: c0000005

    Exception Offset: 00038dc9

    OS Version: 6.1.7601.2.1.0.768.3

    Locale ID: 1033

    Additional Information 1: 0a9e

    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

    Additional Information 3: 0a9e

    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

     

  • 3. Re: Safari has stopped working! HELP!
    b noir Level 9 Level 9 (71,995 points)

    many thanks.

     

    Fault Module Name: ntdll.dll

    Fault Module Version: 6.1.7601.17725

     

    In earlier versions of Safari, that ntdll.dll result could indicate trouble with safari preference and settings files. But it's been a while since I can can recall seeing an example of that, so we'd better do a bit more digging to be on the safe side.

     

    I'd like to check to see if the problem is systemwide, or if it is limited to a single Windows user account. (This is not a cure in itself, but may help narrow in on possible culprits.)

     

    Create a new Windows User account on the PC with full administrative rights. Log out of your normal account and log into the new account. (Don't use Fast User Switching to move between accounts.)

     

    Try launching Safari in the new user account. Does it launch properly in there, or do you get the same sort of behaviour as in the normal user account?

  • 4. Re: Safari has stopped working! HELP!
    claire_hugues Level 1 Level 1 (0 points)

    Thank you so much! I am so greatful for your help! I made two accounts and I was shocked to find it worked on the guest account. What does this mean?

  • 5. Re: Safari has stopped working! HELP!
    b noir Level 9 Level 9 (71,995 points)

    Thanks again.

     

    The user-account-specific nature of the trouble suggests problems with the Safari settings and preference files in the Usual user account. (There's a different set of those in each different Windows user account.)

     

    The "So-much-for-subtlety" instructions from the following post may be of assistance:

     

    Re: Safari launches but hides window

     

    Unfortunately, this will lose all your Top Sites, History, Bookmarks, passwords, etc. However, in my last post in that topic is a method for getting your BookMarks and Top Sites back that seems to work for most folks.

  • 6. Re: Safari has stopped working! HELP!
    claire_hugues Level 1 Level 1 (0 points)

    Thank you so much! I really appreciate your help! Safari works now!! YAY

  • 7. Re: Safari has stopped working! HELP!
    b noir Level 9 Level 9 (71,995 points)

    Excellent news! Glad you got things working again.

  • 8. Re: Safari has stopped working! HELP!
    siengyu1985 Level 1 Level 1 (0 points)

    Description

    Faulting Application Path:          E:\Program Files\Safari\Safari.exe

     

     

    Problem signature

    Problem Event Name:          APPCRASH

    Application Name:          Safari.exe

    Application Version:          5.34.57.2

    Application Timestamp:          4f982b5e

    Fault Module Name:          StackHash_69fb

    Fault Module Version:          6.1.7600.16385

    Fault Module Timestamp:          4a5bdadb

    Exception Code:          c0000374

    Exception Offset:          000c283b

    OS Version:          6.1.7600.2.0.0.256.1

    Locale ID:          1033

    Additional Information 1:          69fb

    Additional Information 2:          69fbfd623e7ca997e71c26f509f6b54d

    Additional Information 3:          e0c2

    Additional Information 4:          e0c2fea488ef7eac5fda941ddca72801

  • 9. Re: Safari has stopped working! HELP!
    yourfuturewife Level 1 Level 1 (0 points)

    CAN YOU HELP ME TOO.....SAME ISSUE!!!!

     

    Description

    Faulting Application Path:          C:\Program Files (x86)\Safari\Safari.exe

     

     

    Problem signature

    Problem Event Name:          APPCRASH

    Application Name:          Safari.exe

    Application Version:          5.34.57.2

    Application Timestamp:          4f982b5e

    Fault Module Name:          ntdll.dll

    Fault Module Version:          6.1.7601.17725

    Fault Module Timestamp:          4ec49b8f

    Exception Code:          c0000005

    Exception Offset:          000222b2

    OS Version:          6.1.7601.2.1.0.768.3

    Locale ID:          1033

    Additional Information 1:          0a9e

    Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

    Additional Information 3:          0a9e

    Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

     

     

    Extra information about the problem

    Bucket ID:          2968363455

  • 10. Re: Safari has stopped working! HELP!
    MelodyFBaby Level 1 Level 1 (0 points)

    Could you help me PLEASE!    I DONT KNOW WHAT TO DO

     

     

    Source

     

    Safari

     

    Summary

    Source

    Safari

    Summary

    Stopped working

    Date

    4/24/2013 11:20 AM

    Status

    Report sent

    Description

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: Safari.exe

    Application Version: 5.34.57.2

    Application Timestamp: 4f982b5e

    Fault Module Name: ntdll.dll

    Fault Module Version: 6.1.7601.17725

    Fault Module Timestamp: 4ec49b8f

    Exception Code: c0000005

    Exception Offset: 000222b2

    OS Version: 6.1.7601.2.1.0.768.3

    Locale ID: 1033

    Additional Information 1: 0a9e

    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

    Additional Information 3: 0a9e

    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

      

    Faulting Application Path: C:\Program Files (x86)\Safari\Safari.exe

  • 11. Re: Safari has stopped working! HELP!
    Bobitha Level 1 Level 1 (0 points)

    Description

    Faulting Application Path:          C:\Program Files\Safari\Safari.exe

     

     

    Problem signature

    Problem Event Name:          APPCRASH

    Application Name:          Safari.exe

    Application Version:          5.34.57.2

    Application Timestamp:          4f982b5e

    Fault Module Name:          ntdll.dll

    Fault Module Version:          6.1.7601.17725

    Fault Module Timestamp:          4ec49b60

    Exception Code:          c0000005

    Exception Offset:          00047732

    OS Version:          6.1.7601.2.1.0.768.11

    Locale ID:          1033

    Additional Information 1:          0a9e

    Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

    Additional Information 3:          0a9e

    Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

  • 12. Re: Safari has stopped working! HELP!
    garcia1995 Level 1 Level 1 (0 points)

    Description

    Faulting Application Path:          C:\Program Files (x86)\Safari\Safari.exe

     

     

    Problem signature

    Problem Event Name:          APPCRASH

    Application Name:          Safari.exe

    Application Version:          5.34.57.2

    Application Timestamp:          4f982b5e

    Fault Module Name:          KERNELBASE.dll

    Fault Module Version:          6.1.7601.18015

    Fault Module Timestamp:          50b83c8a

    Exception Code:          80000003

    Exception Offset:          00013219

    OS Version:          6.1.7601.2.1.0.768.3

    Locale ID:          1033

    Additional Information 1:          0a9e

    Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

    Additional Information 3:          0a9e

    Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

     

     

    Extra information about the problem

    Bucket ID:          3348914164

  • 13. Re: Safari has stopped working! HELP!
    comptrol Level 1 Level 1 (0 points)

    Guys, follow the link b noir gives in his last answer. The solutions is on that thread.