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MacBook Pro Retina display burn-in?

1273685 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • alexpadden Level 1 Level 1 (0 points)
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    Jun 25, 2012 3:08 AM (in response to mittense)

    After 20 minutes of a static screen, I received a very slight screen burn. It was difficult to see on the blue background, but I could still make it out after careful examination. Should I exchange it for a new one, or does it seem fine to you guys?

  • Joachim Frey Calculating status...
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    Jun 25, 2012 7:38 AM (in response to mittense)

    I have experienced the same issue, today.

    After i came home form work I looked at the screen of my new MacBook Pro Retina and saw the burn effect a bit above the dock. I'm using a dark grey background.

     

    For me it looks like Retina is not ready in the MacBook Pro.

     

    I called Apple, and they told me that it would take several weeks to exchange it in Europe, because of the high demand.

     

    JO

  • Maziyar Level 1 Level 1 (10 points)
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    Jun 25, 2012 7:54 AM (in response to Joachim Frey)

    It could just be a bad batch becuase a lot of people bought it and they are using it. I know they might not know that at the moment but still few of them have this problem. I hope mine doesn't have this (it's still one its own way) but if it does i will get another one.

  • Maziyar Level 1 Level 1 (10 points)
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    Jun 25, 2012 7:53 AM (in response to alexpadden)

    Nothing with burn-in display seems fine. If you are still in 14-day return policy well just get another one or if you passed over 14 days make an appointment with Genius Bar and let them check it for you and exchange it with a new one.

  • Ronald van der Meer Calculating status...
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    Jun 25, 2012 8:12 AM (in response to mittense)

    I'm wondering; are there people as well without this problem? if so this must have been a bad badge.

  • itsamacthing Level 1 Level 1 (60 points)
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    Jun 25, 2012 8:43 AM (in response to Ronald van der Meer)

    I'm really hoping it was a bad batch... would be great to see some people who did not have the problem and who were testing it extensively

  • Maziyar Level 1 Level 1 (10 points)
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    Jun 25, 2012 9:10 AM (in response to itsamacthing)

    Well we can always count on the people who bought it at the first or second week as a blogger, reviewers, etc. I hope they worked extensively with the device and not just review the features and make movies.

     

    I'm crossing my fingers to be a bad batch.

  • itsamacthing Level 1 Level 1 (60 points)
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    Jun 25, 2012 8:05 PM (in response to Maziyar)

    So Maziyar, you have no issues with burn in?  Have you tried it as per the other reviewers?

  • Maziyar Level 1 Level 1 (10 points)
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    Jun 25, 2012 8:33 PM (in response to itsamacthing)

    Hi,

     

    Mine is still on the way but I could test this with the one in the store. It wasn't 20 minutes but I could keep everything on the screen without moving for almost 16 minutes and I couldn't find any burn in.

     

    I hope it was a bad batch. Nothing to worry about you can replace it and get a new one really easy the only problem is shipping date which if they don't have your customized MBPR (like 16G RAM ro 2.7GHz CPU) in stock you have to wait all over again.

  • u2194739 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 25, 2012 9:19 PM (in response to Maziyar)

    I guess waiting all over again is better than not able to get it replaced.  I am still waiting for mine...  which I ordered last week, like many other users had said, hope this is just a one off batch.

  • William Kucharski Level 6 Level 6 (14,400 points)
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    Jun 26, 2012 4:38 PM (in response to mittense)

    Note that it's not really "burn-in" as would happen on a CRT or plasma, it's image persistence that WILL go away over time.

     

    Wikipedia entry on Image Persistence

     

    If it bothers you, and Apple will replace it, go ahead and get your unit swapped out, but it's likely the issue would go away on its own.

     

    I've personally had this happen on LCD monitors and it does go away after a few days at most and displays seem most susceptible when new.

  • J. Chiu Level 1 Level 1 (0 points)
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    Jun 26, 2012 4:43 PM (in response to William Kucharski)

    It sounds like the headphone… required burnning time to explore beautiful sound.

     

    I do hope that it is this kind of situation, but how I can tell? Is there any way to speed up the progress? Thanks.

  • GarnetR Calculating status...
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    Jun 26, 2012 5:27 PM (in response to J. Chiu)

    I haven't seen this burn in problem yet, but has anyone seen the problem where the display doesn't repaint properly?  I am having to reboot my machine at least once a day because the windows are not repainting themselves properly. Very frustrating.  Could this screen refresh problem be related to the burn in issue? It seems like the munged screen repainting is more of a software issue.

     

    So if I take my mac back to the store, and exchange it within the fourteen days, can I exchange the new one in fourteen days, and keep doing that over and over until I get a machine that works properly?

     

    Also I have everything installed that I want installed. I have a Time Machine backup. Can I use that Time Machine backup (via "migration"?) to setup the new mac just like the old one?  Or are there things I will have to worry about reinstalling?

  • Maziyar Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 26, 2012 8:59 PM (in response to GarnetR)

    I don't think your problem with redrawing related to the image retention or persistence.

     

    Yes in 14-day return policy you can return your machine without question. I'm not sure though you can do it every 2 weeks. Btw you have to wait at least 3 weeks if the sore doesn't have anything in stock.

     

    Yours is OK. Back to store and let the genius look at it. It seems to me it's a software issue.

     

    good luck.

  • j3ttPrescott Calculating status...
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    Jun 27, 2012 7:59 AM (in response to GarnetR)

    GarnetR - I believe you're experiencing the same problem as me!  I shot a quick video and youtubed it, you can check it out here: http://www.youtube.com/watch?v=3ODtHj1RDjE&feature=youtu.be

     

    This still seems like image retention to me, as the scattered ghosting results in trails and I need to completely restart the machine to get rid of the issue.  It's happened about 12-15 times since unboxing the laptop on Friday the 15th.

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