Skip navigation

Magic Mouse Loses Connection

231280 Views 341 Replies Latest reply: Apr 3, 2014 1:40 AM by ken9350 RSS Branched to a new discussion.
  • KAUFFILMS Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 2, 2012 4:10 PM (in response to Josh Yee)

    There are SO MANY posts on this specific issue ... and I've made a "few", it's just obvious that there is a systemic problem with either the product itself, or the Bluetooth antenna in the Macbooks,The "engineers" don't/won't solve the **** thing and recall the device to those who  have experienced all issues related to this product. Santa Maria .... WHY has Applw not stepped up and taken ownership of this "global problem".

    If I was the Product Manager for this device, I'd kick *** and take names to resolve this, or Apple should give the PM 30 minuyes to pack up their desk and be given the old sack.

    Come on already .... this is Apple, with incredible engineering resources, and it all seems to fall on deaf ears.

    Enough ,,, solve the **** problem ... tin foil and pieces of paper shoved under the shell is McGyver on steroids. Unconsciable and no respect for the consumer.

    Off with the PM's head Nuff said.

  • cvvmax Calculating status...
    Currently Being Moderated
    Jun 2, 2012 6:21 PM (in response to KAUFFILMS)

    Kauffilms,

    Well like so many manufacturers that have gotten large and rich on its end users...they tend to not respond to obvious problems and resolve the issues behind closed doors and fix the problem in newer models and deal with the "problem children" on a one-on-one basis so that they can bypass all units having to be recalled...

     

    Lets face it...it seems that if you pull the batteries out and reinstall them or replace the batteries with fresh ones, it fixes MOST problems...leaving for less unit sto be addressed by the geeks at the Apple Stores...so why answer any blogs like this on the Net...

     

    Apple is on top of the world and loving their profits...model after model...iPhone 5, iPad 3 (interim) and iPad4 coming soon to your Geek Shops soon...lol...

  • apapworth77 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 3, 2012 5:56 PM (in response to ArnieB)

    As mentioned previously, check the size of your batteries as this was the problem for me. Replacing the batteries with longer AA batteries was the fix for all our magic mouses in our office. I believe that this is the reason for loss of connectivity in many of the cases above.

     

    Here are some pictures to show you the differences in size of the AA batteries. The short ones cause the issue:

     

    IMG_9984.jpegIMG_9983.jpeg

    Your '+' terminal should be almost completely inserted in the top who and not visable like the one on the left. If you can see it like this, it will not make enough contact to work without dropping out.

     

    Hope this helps others.

  • Barthy B. Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 7, 2012 8:54 AM (in response to Barry Hemphill)

    As this thread is concerning Mac Os X v10.6 Snow Leopard I wanted to say that this seems to work for Mac OS X v10.7 Lion, too.

     

    Thank you very much!

     

    Barthy

  • japanlance Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 7, 2012 1:29 PM (in response to apapworth77)

    regarding the batteries, I have two comments:

     

    1. I just checked inside my MM and strangely enough my right battery is in a similar position to where your right battery is. The left one, however, is slightly down and I can see some of the +terminal. (I took a picture, but you really couldn't tell from that angle).

     

    I am using the same batteries in each slot (Panasonic Evolta http://www.panasonic.com/evolta/). The -terminal spring-loaded contacts, as it turns out, are not pushing up with the same force: the right one is slightly taller than the left one.

     

    IMG_0495.jpg

     

    This could also be an issue with many people. Totally agree with KAUFFILMS. Fix it already!! Do Apple people even READ these threads?

     

    2. What is the name of your LONG battery? I see it's an Energizer, but I'll need more information. I think a lot of people have said they are using longer batteries, but actually failed to tell anyone specific deets on the product.

  • apapworth77 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 7, 2012 6:32 PM (in response to japanlance)

    It looks like you do have a problem with your lower spring loaded terminals are not spring loaded enough or the left one is stuck (faulty). Perhaps try removing the batteries and pressing it down to see if it is stuck.

     

    Energizer is a popular battery here in Australia. Aldi also make batteries that are the same size. So far the only 'short' ones I have found are the Eveready.

     

    I measured them (from top of + terminal):

     

    'Long' Energizer/Aldi: 49mm

    'Short' Eveready: 48mm

     

    So being 1mm shorter is enough for it not to work

     

    Hope this helps.

  • GaryHind Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 15, 2012 6:38 AM (in response to ArnieB)

    I turn my mouse on its back when it is connected it remains connected. turn it back and works fine for a few minutes then loses connection.

     

    no low battery message!

    batteries are fine and making contact.

     

    In normal position when it disconnects and then If I leave it a minute or two then click it connects again and remains connected for a short time then disconnects.

    I have unpaired and then paired.

    Turned bluetooth off and on.

    It only just started to do this today. It's driving me round the bend.

  • AppleJason Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 18, 2012 8:40 PM (in response to Barry Hemphill)

    trash pref file, reboot, and set as favorite...

     

    Seems to have worked for me!  Thanks

  • PlentyOfGrace Calculating status...
    Currently Being Moderated
    Jun 25, 2012 9:22 PM (in response to Barry Hemphill)

    this suggestion helped me too.  Thanks!

  • dl7sc Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 26, 2012 7:28 PM (in response to PlentyOfGrace)

    Okay, I just had it happen again. Batteries went dead on the Magic Mouse; replaced no connection etc. Tried a few times, even rebooted my Mac Pro. No go. Eventually even lost my Magic Trackpad. Then I remembered the last time this happened I got it going again by unplugging my bluetooth dongle from the back of my mac and plugging to a hub on my workstation and had instant connection. All I did this time was unplug dongle from hub and wait a few seconds and plug back in same slot. Instant, I mean instant connection for mouse and trackpad. Hope this helps someone; very frustrating problem but this is twice this solution has worked for me.

  • AppleJason Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 27, 2012 6:58 PM (in response to dl7sc)

    dl7sc:  what "bluetooth dongle" do you have for a magic mouse or magic trackpad??  I've never heard of such a thing...  iMac and MacBooks have had bluetooth for a long time.  Is your mac really old (pre-bluetooth)?

  • dl7sc Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 28, 2012 2:11 AM (in response to AppleJason)

    Sorry for the confusion. I have a Mac Pro late 2006; didn't have blue tooth; got the dongle. My option is for a very limited number of people probably but it does work instantly. And, yes, my Mac Pro is a little old but still a beast of a machine; 9 GB ram; 2 TB internal storage; 2.5 TB external storage; runs latest Logic Studio like a dream and Lion. Unfortunately will not be able to upgrade to Mountain Lion.

  • NH1972 Calculating status...
    Currently Being Moderated
    Jun 29, 2012 4:00 AM (in response to ArnieB)

    I was having the same problem. Put some paper between the batteries and the battery cover. This stops the batteries becoming lose and losing connection all the time. Mine hasn't lost connection since I tried this.

  • JamoOz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 7, 2012 11:27 PM (in response to ArnieB)

    Yup, I am now on my third mouse and pretty annoyed that the last two must have been fine!

     

    The problem is that the batteries are loose, you only need enough vibration to lose connection once and you're disconnected.

     

    Some tin-foil fixed it, easy.

     

    Just fold some up so its a couple of mm thick, then place under the negative side of the batteries in order to make the batteries a tighter squeeze.

     

    Can drop it, wobble it, slam it and thump it and it never disconnects... previously if I move the thing too quickly it would disconnect.

     

    Human win!

  • Pancho_Villa Calculating status...
    Currently Being Moderated
    Aug 8, 2012 5:53 AM (in response to lexvo)

    This link, from a post on page 3 of this thread, is AWESOME

     

    http://bit.ly/Mxx0MT

     

    Thanks so much for compiling it. For me, it seems that option 4 is working.

1 ... 14 15 16 17 18 ... 23 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (8)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.