9 Replies Latest reply: Jun 26, 2012 5:46 AM by Demo
JAkuoko II Level 1 Level 1 (0 points)

Recently my ipad goes off when in Apps world and it seems to affect Facetime as well. What could possibly be the problem with my ipad


iPad 2, iOS 5.0.1
  • 1. Re: My ipad 2 suddenly goes off when am in apps world
    Ehsansabet Level 1 Level 1 (0 points)

    This is happening to me as well. It is now less than a week that I bought this IPad 2, but happened 5 times, even when it has 80% battery.

    Every time it happens, I have to restart it and reset the time and date.Please help me on that.

    This is the last thing you expect from Apple, when you pay for a premium brand.

  • 2. Re: My ipad 2 suddenly goes off when am in apps world
    Johnathan Burger Level 6 Level 6 (14,900 points)

    What is "Apps world"?

  • 3. Re: My ipad 2 suddenly goes off when am in apps world
    Ehsansabet Level 1 Level 1 (0 points)

    Hi Johnathan,

    I am not sure, if I got your question right, but I haven't install any apps called "Apps World".

    Having worked with Windows-based system for such a long time, I am quite new to Apple-based systems. So, would you please explain more?

  • 4. Re: My ipad 2 suddenly goes off when am in apps world
    thegeek Level 2 Level 2 (200 points)

    you should try to restore your ipad. i think that will do it.

     

    and it is "App Store" not "App World". It "iOS" not "Blackberry OS".

  • 5. Re: My ipad 2 suddenly goes off when am in apps world
    Demo Level 9 Level 9 (76,360 points)

    Well that's what he was referring to. You responded to a question that talks about apps world. Did you see the question that you responded to?

     

    What is your exact issue? I don't understand what you cannot do because you said "this is happening to me is as well". What is happening to you as well?

  • 6. Re: My ipad 2 suddenly goes off when am in apps world
    Ehsansabet Level 1 Level 1 (0 points)

    I have just been given an ipad (less than a week).

    My ipad randomly goes off (shuts down) even when it has 80%  battery and I have to restart the ipad and every time I have to reset time, data, internet connection. During last 2-3 days it happed 6 times and is becoming so annoying.

    Some specialists believe its a faulty RAM that causing this problem and some people says one of its battery cells doesn’t function correctly. Some other people says you should restore the ipad, though others have saied it doesn't solve the problem.

  • 7. Re: My ipad 2 suddenly goes off when am in apps world
    Demo Level 9 Level 9 (76,360 points)

    OK. Now that description makes sense to me and I'm sure it will be helpful to others reading your post.

     

    Your iPad is shutting off for no known reason. You said in your first post that you "bought" the iPad and in the last post you said that you were "given an iPad. If you bought this iPad from Apple or an authorized reseller, it should still be under warranty. Given what is happening with your iPad, I would contact Apple and let them find a solution.

     

    If the battery is bad, or of the device is faulty, they should replace it.

     

    If you were given the iPad, or if you bought it from a private owner, you can check to see what, if any, warranty coverage is available for the device.

    https://selfsolve.apple.com/agreementWarrantyDynamic.do

     

    Who are the "specialist" that you refer to in your post?

  • 8. Re: My ipad 2 suddenly goes off when am in apps world
    Ehsansabet Level 1 Level 1 (0 points)

    Basically my employer (University) has given me this Ipad for teaching purposes. But, I said I bought it to make the question simpler. It actually doesn’t matter, as the ipad is new, was bought from Apple and has got warranty. But I am asking to know what may cause the problem, to see if I can do anything with it, as it may take time to send it over.

    By “specialist” I meant IT people whom I asked over the phone.

  • 9. Re: My ipad 2 suddenly goes off when am in apps world
    Demo Level 9 Level 9 (76,360 points)

    Short of restoring the iOS back to factory settings, the only thing that I can think that may help is to reset the device. It easy to do, it doesn't hurt anything, and it can cure weird issues that pop up out of the blue.

     

    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

    If that doesn't work, I think the only other option is to restore the device and if that fails, contact Apple. If the device is brand new - less than 90 days old, you are entitled to free phone support from Apple.