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lkadlec

Q: Software Update not showing available updates (but says new software is available)

I discovered this problem on my desktop computer when I was having trouble updating iTunes, but I've now found that it is also happening on my laptop, which runs a different version of Windows.

 

When I run Apple Software Update, it checks for updates and says that new software is available, but then there aren't any updates listed to select.  I just noticed this behavior today when I tried to use USD to update iTunes on one of my machines to 10.6.3.  The last time I used USD it was working fine, and there were a couple of pieces of software (iCloud Control Panel, Safari) available, but I chose not to install them.  Now they don't show up on the list (or rather, there *is no list*).  I have this same issue with two different computers, one running Vista and one running Windows 7.

 

A search of the forums turned up multiple mentions of what sounds like the same problem, and the solution typically involved moving files from some Library folder to the desktop (which I guess in some way 'resets' the updater).  However, all of the examples I found involved Mac OS's, and I don't know where the relevant files would be found on my PC (assuming they are the same).

 

Has anyone had this problem with the Windows Software Update program and found a solution?

Posted on Jun 16, 2012 7:43 PM

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Q: Software Update not showing available updates (but says new software is available)

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  • by jckinnick,

    jckinnick jckinnick Jun 17, 2012 11:08 AM in response to lkadlec
    Level 1 (11 points)
    Jun 17, 2012 11:08 AM in response to lkadlec

    I have the same problem just started this last update a week a go. I think its something on Safaris end hopefully they will fix this problem.

     

     

     

    Also this webiste is messed up i had to sign in three times before it could reply to this post.

  • by jstageberg,

    jstageberg jstageberg Jun 17, 2012 6:25 PM in response to lkadlec
    Level 1 (0 points)
    Jun 17, 2012 6:25 PM in response to lkadlec

    I'm experiencing the same issue -- "New software is available from Apple" but no items to select. I discovered it in the same way as well, trying to update to iTunes 10.6.3 on Windows 7.

  • by ClearNexus,

    ClearNexus ClearNexus Jun 19, 2012 6:11 AM in response to lkadlec
    Level 1 (55 points)
    Jun 19, 2012 6:11 AM in response to lkadlec

    I am experiencing a similar issue and so are some other users i know But i think the problem is on apples end because it sounds like both of our softwares try to connect to apple but their not sending information back.

     

    my thread is

    apple software update in windows help!!!!

  • by Bill3,

    Bill3 Bill3 Jun 23, 2012 2:18 PM in response to lkadlec
    Level 2 (288 points)
    iPad
    Jun 23, 2012 2:18 PM in response to lkadlec

    Me too, running windows 7 in Parallells

  • by Steven Dodds,

    Steven Dodds Steven Dodds Jun 26, 2012 5:15 PM in response to lkadlec
    Level 1 (79 points)
    Jun 26, 2012 5:15 PM in response to lkadlec

    Same problem.  not even trying to get me to install Quicktime of iTunes at all on this fresh install of Windows 7. Installed on BootCamp, currently running in VMware Fusion 4.

     

    Blank-Updater.jpg

  • by KentMagnuson,

    KentMagnuson KentMagnuson Jun 27, 2012 8:46 AM in response to Steven Dodds
    Level 1 (5 points)
    Jun 27, 2012 8:46 AM in response to Steven Dodds

    I get the same thing and always download/install. I see that I have about 20 downloads/installations same update. Apple could tweek the system a bit perhaps so it would recognize what we already have.

  • by aschimke,

    aschimke aschimke Jun 27, 2012 11:39 AM in response to lkadlec
    Level 1 (0 points)
    Jun 27, 2012 11:39 AM in response to lkadlec

    I have done some testing of this problem and it seems to be something on Apple's end.  I have had this problem of Apple Software Updater stating there are new updates available but doesn't display what they are.  I had a computer image that is a year old and hasn't had any of the recent updates applied to it.  When I loaded this image it has the same problem.  So it isn't a recent update from Microsoft or Apple that created this problem we are experiencing.  I really believe it has something to do with the way their update servers are displaying the information.

  • by samrossi,

    samrossi samrossi Aug 11, 2012 5:26 PM in response to lkadlec
    Level 1 (35 points)
    Aug 11, 2012 5:26 PM in response to lkadlec

    I'm having the same problem too.  I just clean installed Win 7 Home Premium x64 via bootcamp, installed the bootcamp drivers, installed all of the win 7 updates, then went to install apple software via software update and I'm getting the same message everyone else is. 

  • by Apfelkacke,

    Apfelkacke Apfelkacke Sep 3, 2012 4:30 PM in response to lkadlec
    Level 1 (15 points)
    iCloud
    Sep 3, 2012 4:30 PM in response to lkadlec

    That is unbelievable embarrasing for Apple... some hundred billion Dollars in cash, but can't afford somebody to fix this small problem!!

     

    A clever guy found the problem for them (DNS issue!), yet MONTHS later Apple hasn't FIXED this crap!

     

    Here's the workaround:

    https://discussions.apple.com/message/18935862#18935862

  • by Kens Ipod,

    Kens Ipod Kens Ipod Sep 5, 2012 11:32 AM in response to Apfelkacke
    Level 1 (0 points)
    Sep 5, 2012 11:32 AM in response to Apfelkacke

    I'm having the problem on six laptops. It is September 5th, 2012 and the issue is not solved. I used the work around listed above, adding IP address to host file. Not sure how the user figured this out but thankfully he/she did.

  • by BlueBlood1978,

    BlueBlood1978 BlueBlood1978 Sep 12, 2012 2:27 PM in response to lkadlec
    Level 1 (0 points)
    Sep 12, 2012 2:27 PM in response to lkadlec

    SOLVED IT

     

    1. Right click on Apple Software Update in the Start Menu and bring up the Properties Window
    2. Select the Security tab
    3. Select your Username (don't worry about what rights the computer Administrators group has, it does not apply here) and select Edit
    4. After you pressed Edit, you should have a Window that shows all the computer groups (Administrators, etc.) and usernames (yours and other users (if any)) on your computer. Select yours.
    5. Change your Rights to Full Control, press OK.
    6. Press Apply, applying the changed settings to Apple Software Update, then press OK to close the Properties Window.

     

    You can now run Apple Software Update and see what programs (updates) there are to download. For some reason, the latest update which came down gave the computer user (in this case, you--meaning pitiful us) no rights other than deleting. This meant that we could not see anything--no updates, nothing. What we just did through this list was give the ability back to the user.

  • by Kens Ipod,

    Kens Ipod Kens Ipod Sep 15, 2012 8:58 AM in response to BlueBlood1978
    Level 1 (0 points)
    Sep 15, 2012 8:58 AM in response to BlueBlood1978

    Sorry this didn't work. Putting in the host address worked.

     

    Thanks for the info. Maybe it will work for others.