Make sure your computer is running the latest iTunes. If it isn't you might need to uninstall iTunes and then reinstall it.
That should be it! How do I uninstall Itunes and then reinstall it? Thanks!
This link may allow you to update iTunes without uninstalling it: http://www.apple.com/support/itunes/install/
But if you still need to uninstall it do you have a Mac or PC?
Did this help? And if it didn't do you have a Mac or PC and I'll tell you how to uninstall.
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