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apple tv ethernet connection not working

24317 Views 38 Replies Latest reply: Jan 17, 2014 1:33 AM by John Walker9 RSS
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maakp Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 21, 2012 7:51 PM

Connected my new Apple TV to the ethernet cable and it doesn´t show the network available to connect to internet.

Am I missing some step ?

 

Thanks

AppleTV 2, iOS 5
  • Rudegar Level 6 Level 6 (18,550 points)
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    Feb 22, 2012 9:10 AM (in response to maakp)

    what is te thernet cable connected to in the other end?

     

    if it's your computer you have to do a lot of setup there to share network

    what depend on your operating system

     

     

    if it's not your computer and anything else then a switch or router then it's not likely to be compatible

  • SanDiegoStewart Level 1 Level 1 (0 points)
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    Mar 4, 2012 10:12 PM (in response to maakp)

    Apple refuses to deal with this in the support communities from what I have seen.  My Apple TV worked great on the Ethernet port forever until software 4.4.4(3330) was loaded to my Apple TV and now the Ethernet port doesn't work anymore.  My computer works great on the same cable feeding this port but the Apple TV won't work for anything.  Maybe eventually Apple will wake up and pay attention to the fact that they broke something in the last software load. 

  • Alley_Cat Level 6 Level 6 (16,630 points)
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    Mar 5, 2012 12:46 AM (in response to SanDiegoStewart)

    Ethernet works fine for me on 4.4.4 so there must be more to it than just the software.

     

     

    SanDiegoStewart wrote:

     

    Apple refuses to deal with this in the support communities from what I have seen.  My Apple TV worked great on the Ethernet port forever until software 4.4.4(3330) was loaded to my Apple TV and now the Ethernet port doesn't work anymore.  My computer works great on the same cable feeding this port but the Apple TV won't work for anything.  Maybe eventually Apple will wake up and pay attention to the fact that they broke something in the last software load. 

  • Alley_Cat Level 6 Level 6 (16,630 points)
    Currently Being Moderated
    Mar 5, 2012 12:49 AM (in response to maakp)

    maakp wrote:

     

    Connected my new Apple TV to the ethernet cable and it doesn´t show the network available to connect to internet.

    Am I missing some step ?

     

    Thanks

    Can you connect something else to that ethernet port to ensure cable/connectivity is ok - if it is then it must be the AppleTV or its settings.

     

    You normally would not get any dialogue or anythging else when connecting via ethernet - if the LAN/internet connection is available on the ethernet port it will simply use it.

     

    I'd echo earlier posts - is the ethernet cable attached to a router managing the LAN/internet or nother device such as a computer - if the latter you'd need to configure internet sharing for the port usually.

     

    AC

  • SanDiegoStewart Level 1 Level 1 (0 points)
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    Mar 5, 2012 9:35 AM (in response to Alley_Cat)

    @Alley_Cat

     

    Interesting indeed.  I've taken the same cable and plugged it into my laptop and my laptop gets a DHCP allocated address like a champ.  Next I've plugged the cable back into my switch.  Again, activity lights and everything.  But no DHCP allocated address received by the Apple TV.  Lastly, I've manually set up an IP address on the Apple TV network configuration that is usable and not in conflict with any other IP address on my subnet. Still, no network connectivity exists despite activity lights showing up on the switch port connected to the Apple TV.  The same port that works perfect for my MacBook.   So, either the ethernetport died on the Apple TV within 5 months of its purchase or the software update had an effect on my particular hardware.  All I know is that anyone that's had this problem that I can find and goes to the "Genius Bar" or Apple Support has had no luck.  I'm all ears on this one as long as it doesn't involve paying Apple $60 for their faulty product.

  • Fierabras Level 1 Level 1 (0 points)
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    Mar 21, 2012 9:17 AM (in response to maakp)

    I have a similar problem.

     

    When the ethernet cable is unpluged, ATV says that in order connecting to the wifi net I must unplug the ethernet cable! And if I connect the ethernet cable, nothing hapens.

     

    It's like ATV is always detecting the ethernet cable indeed when there is no cable at all.

     

    I have updated with last firmware, and it's always the same!!

    I have no net connection!

  • boobooboobooboo Level 3 Level 3 (870 points)
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    Mar 21, 2012 3:58 PM (in response to maakp)

    Has anyone noticed this with the new Apple TV 3rd Generation?

  • cmarra Level 1 Level 1 (0 points)
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    Mar 23, 2012 7:04 AM (in response to Fierabras)

    ISSUE

    After the latest software update, my Apple TV2 has stopped recognizing any form of network connectivity and appears to believe that it's connected to the network via an ethernet connection, whether or not there is one actually plugged into the back of the device.

     

    BACKGROUND

    I echo many of the previous posts... I've had Apple TV2 for over a year with no difficulties. Ethernet and wireless connections have always worked. For the last 6 months the Apple TV2 has been hardwired via my ethernet connection with stellar results. However, after the recent software upgrade, I've lost all network connectivity. Apple TV2 will no longer recognize the same ethernet connection it's always been attached to.  This is the same connection that has always allowed me to watch iTune movies, Netflix and download/install all previous software updates. Worse yet, when the ethernet connection is unplugged from the back of the device, Apple TV2 believes it is still connected to the ethernet cord, as if it's stuck, and WiFi functionality does not kick in.

     

    TROUBLESHOOTING

    This specific issue has nothing to do with the actual "network" so I am kindly asking people to stop recommending that we check our network/router settings and ethernet cords. Apple TV2 is designed to automatically activate its wireless function when an ethernet connection is not recognized. It's should be pretty obvious to anyone who is tech savvy that there is something wrong with the device and not the network, with respect to the specific aforementioned symptoms.

     

        STEPS

    • Nothing has changed on the network and I've tested the ethernet connection with both MacBook Pros... with success.
    • Restarted device multiple times
    • Attempted to restore device but no network connectivity makes this impossible
    • Connected device to iMac via micro USB cord and restored from scratch
    • Made the assumption the wireless antenna could not recognize network due to location, surroundings (i.e. tv stand, Directv receiver, SP3), etc. Moved Apple TV2 to another location and connected to different TV. Wireless functionality still does not activate when ethernet cable not plugged in.
    • All other common sense troubleshooting steps have been taken per Apple's troubleshooting recommendations and other blog site recommendations

     

    I'm sure the latest software update worked for the majority of all Apple TV2 owners. Anything could have gone arwy during the update that could have caused this specific issue to present itself.  Either way, there are enough folks with the same complaint to warrant a deeper dive of the issue.  My next step will be to jailbreak the device since I have nothing to lose at this stage... it's a simple paperweight until I find a solution.

  • Fierabras Level 1 Level 1 (0 points)
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    Mar 23, 2012 8:57 AM (in response to cmarra)

    Bravo!!!!

     

    It's exactly the same for me!! I subscribe every word at that post!!

    It's impossible to better describe the problem.

    Thanks

     

    I indded looked for a problem at the ethernet connector, and I saw there were two little metallic balls at both sides of the ATV2 ethernet connector hole. Maybe when the ethernet cable is plugged into the ATV, it makes some pressure over the little balls, and one ball keeps always pressed... But I have googled for that and nothing appears about that...

  • Loren Ryter Level 2 Level 2 (495 points)
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    Apr 20, 2012 9:23 AM (in response to maakp)

    I've got the same issue with the latest 5.0/iOS 5.1 firmware and a brand new ATV2 (purchased Oct 2011 but not used until now).  Ethernet worked fine for the first day or so, then now gives me a self assigned 169.x.x.x IP.

     

    Unlike cmarra, wifi does work when ethernet cable is uplugged, however.

     

    Some searches indicate that if you have a Dlink DIR-655 router enabling multi-cast streaming helps, but it had no effect for me. I've also tried mulitple router reboots and replacing ethernet cable.

  • Loren Ryter Level 2 Level 2 (495 points)
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    Apr 20, 2012 12:58 PM (in response to Loren Ryter)

    Rebooting the Apple TV seems to have fixed it – for now. What I've heard elsewhere is that it reoccurs tho. Hoping that enabling that mult-cast support on the router and then rebooting the ATV2 will fix it for good.

  • Englishman20 Level 1 Level 1 (0 points)
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    May 7, 2012 4:30 AM (in response to maakp)

    I am having exactly the same ethernet problem with my black apple TV.

     

    All was working perfectly until this week.  Now, the Apple TV will not establish an ethernet connection.  It will not use DCHP to get an acceptable address.  It will not connect with a manual address.

     

    I've rebooted the router. checked router firmware, rebooted and restarted itunes/imac a dozen times; Switched homeshare on and off again and again; reinstalled apple TV with a USB; reentered itunes account information about 10 times.

     

    All I get is the Computers and Settings menus on the Apple TV.

     

    IS THERE A FIX TO THIS??

  • Englishman20 Level 1 Level 1 (0 points)
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    May 7, 2012 5:11 AM (in response to Englishman20)

    FIXED.

    After all that, the problem was a failing Homehub component. That has been replaced and Apple TV is back up and running again. 

  • Reb4179 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 27, 2012 4:10 PM (in response to maakp)

    I have the exact same issue as others have listed here with an ATV3 purchased about a month ago. I also am using a brand new Airport Extreme. MacBook Pro hooked up to the Ethernet is great, but ATV thinks its connected to the Ethernet whether it is or isn't, and all cases it says it's cant connect to the Internet. I have tried and researched everything short of going to the Apple store. IS THERE A FIX FOR THIS?

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