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Troubleshooting iCloud Contact count mismatch

1011 Views 8 Replies Latest reply: Jun 29, 2012 9:34 PM by jfaughnan RSS
jfaughnan Level 3 Level 3 (780 points)
Currently Being Moderated
Jun 27, 2012 4:38 PM

I've recently migrated to iCloud. Prior to the migration I used MobileMe.

 

After the migration I have 1831 contacts on the iCloud site, 1828 on my MacBook Air and MacBook, and 1829 on my iPhone. The "reference" address book prior to migration had 1831 contacts.

 

I haven't been able to find any information on troubleshooting this kind of sync bug.

 

Any tips? Resources?

 

Thanks!

  • Winston Churchill Level 10 Level 10 (81,830 points)
    Currently Being Moderated
    Jun 27, 2012 4:59 PM (in response to jfaughnan)

    Are you able to isolate which contacts I'm not synchronising between contact lists.

  • Winston Churchill Level 10 Level 10 (81,830 points)
    Currently Being Moderated
    Jun 27, 2012 5:30 PM (in response to jfaughnan)

    My first inkling would be that one or more of your contacts either doesn't meet the rules for iCloud, or has text or photo that is causing a problem. Obviously without being able to isolate which contacts are causing the problem, you would not be able to examine the contacts for these possible causes.

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