Currently Being ModeratedJun 28, 2012 2:54 PM (in response to Schmagagled)
Only by calling AppleCare. There is no other way if you don't want to try a sim card.
Currently Being ModeratedJun 28, 2012 3:02 PM (in response to Schmagagled)
No message in iTunes? No unlocked iPhone.
Contact AT&T - again.
And you need to make sure you're restoring the iPhone with the correct SIM card.
Currently Being ModeratedJun 28, 2012 3:07 PM (in response to Papciak84)
When I bought my 4S the Apple guru took my old sim out of the iPhone 4 and put it into my 4S.
He then put the unactivated 4S sim in my old iPhone 4 and handed it back to me.
So when you say the "correct SIM card' what do you mean by that?
Currently Being ModeratedJun 28, 2012 3:12 PM (in response to Schmagagled)
I've already told you what to do. Calling AT&T is a waste of time. Apple maintains the database of officially unlocked iPhones, NOT AT&T.
Currently Being ModeratedJun 28, 2012 3:13 PM (in response to wjosten)
I will proceed directly to my Apple store.
Currently Being ModeratedJun 28, 2012 3:25 PM (in response to Schmagagled)
I doubt the Apple Store personnel can check this. Call AppleCare.
Currently Being ModeratedJun 28, 2012 3:32 PM (in response to Schmagagled)
They can look up if your device is unlocked or not, which it isn't, by looking at the serial # and/or IMEI #. But that's it.
Like I said: No message in iTunes? No unlocked iPhone.
From the AT&T website:
If all goes well, you should get the following message in iTunes: “Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click Continue.” At this point, you should be able to insert SIM cards from other carriers.
For me, the unlock didn’t go smoothly. After backing up and restoring my phone, iTunes didn’t confirm the unlock. I tried doing a full restore, but that sent me back to the iPhone’s activation setup, which wouldn’t go through since I don’t have a spare SIM card and tray for the phone. I called AT&T back, and they said my unlock failed, and that someone would follow up with me in a couple of days. I’ll let you know how that turns out.
You must have an active SIM card in the iPhone in order for the unlock to go through.
Currently Being ModeratedAug 27, 2012 3:04 PM (in response to Schmagagled)
I have the same question. I called AT&T and they opened a case. Weeks later I got email instructions on how to unlock t
Currently Being ModeratedSep 29, 2012 8:25 AM (in response to Schmagagled)
for the record.
I just had 3 phones unlocked and in attempt to retain iOS 5.1.1 I merely forced the restore to a stiched blob 5.1.1 ipsw and did a recovery fix. never saw the "congrats on unlock" message and they all work perfectly on t-mobile.
Currently Being ModeratedMay 4, 2013 5:37 PM (in response to Schmagagled)
Thanks for your post guys. I finally got my iphone unlocked.
What confused me in the beginning is that iTunes has two "Restore" options - one for my data and one for the firmware/software/OS. To get my iphone unlocked, I had to do the latter i.e.restore the firmware/software/OS (restoring data alone did not do anything). I know this may have been obvious to some of you, but I thought it was worth clarifying for the sake of the rest of us who are less technically inclined.
And I did get the "Congrats your iphone is unlocked" message, which stayed on the screen until I clicked "Continue."
Currently Being ModeratedJun 20, 2013 9:34 AM (in response to Friendly Guy)
Hi, Friendly Guy. We've been trying to unlock a hand-me-down iPhone my nephew gave my daughter. We applied for and got the unlock email from Apple and followed their instructions to connect to iTunes, but no unlock message. So exactly how do you restore the firmware? I have two restore choices, but neither says firmware. We tried the top one - no luck. My daughter doesn't want to do the bottom one because she says it would delete her iTunes Library she already has for her iPod Touch. Can you please help by giving us a step-by-step guide as to how you restored your firmware? (You're probably thinking it's hard to believe there's someone who knows less about this than you so...) Thanks.