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itunes connect ticket thin grey line

704 Views 10 Replies Latest reply: Jul 17, 2012 4:34 AM by matisds RSS
matisds Level 1 Level 1 (0 points)
Currently Being Moderated
Jun 29, 2012 5:59 AM

Hey, On June 25 i have sucessfully uploaded my book made in iBooks Author.

The next day i got a ticket saying that in portrait mode a thin grey line overlaps the text. I didn't see the line because my book is made in landscape mode and I didn't pay attention to the portrait mode. I cannot move or delete the line so i've pasted a white picture above the gray line. As result i don't see the line anymore in preview on my ipad and not on my computer. I redelivered my book with iTunes producer. After one day I got the same ticket and I don't know why.

Can anyone say how to move or delete the grey line and does anyone have the same problem?

sorry for my bad English

 

kind regards Matis

iBook, Mac OS X (10.7.3)
  • MichiHenning Level 4 Level 4 (1,350 points)
    Currently Being Moderated
    Jun 30, 2012 12:34 AM (in response to matisds)

    A screenshot or two would help. It's difficult otherwise to know what the problem might be.

     

    Michi.

  • MichiHenning Level 4 Level 4 (1,350 points)
    Currently Being Moderated
    Jun 30, 2012 1:22 AM (in response to matisds)

    Good to hear that solved your problem! :-)

     

    Michi.

  • MichiHenning Level 4 Level 4 (1,350 points)
    Currently Being Moderated
    Jul 17, 2012 1:48 AM (in response to matisds)

    Surely there must have been more information than just that "there is an book asset issue"?

     

    Michi.

  • MichiHenning Level 4 Level 4 (1,350 points)
    Currently Being Moderated
    Jul 17, 2012 2:08 AM (in response to matisds)

    What a supremely helpful error message. I'm sure you'll have no problem whatsoever working out what's wrong with your book

     

    The only advice I can offer is to do what they suggest and re-upload the book.

     

    Michi.

  • MichiHenning Level 4 Level 4 (1,350 points)
    Currently Being Moderated
    Jul 17, 2012 3:40 AM (in response to matisds)

    Apple's communications are wonderful, aren't they? I'm afraid I can't offer any advice other than to make sure that you have truly resolved the problems Apple flagged and redelivered the book.

     

    Michi.

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