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HT1338: OS X: Updating OS X and Mac App Store apps

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HT1338 I have recently upgraded to Mac OS X Lion ver10.7. Certain apps like preview are crashing unexpectedly. Whats the solution?

619 Views 10 Replies Latest reply: Jul 12, 2012 9:51 AM by Linc Davis RSS
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Jun 30, 2012 6:19 AM

I have recently upgraded to Mac OS X Lion ver10.7. Certain apps like preview are crashing unexpectedly. Whats the solution?

MacBook Pro, Mac OS X (10.6.8)
  • macjack Level 9 Level 9 (50,445 points)

    What other apps?

     

    Create a new User go to System Preferences > Users & Groups > "+" (make it an admin acct) and test the apps in this new account, if they work the problem is isolated to your User and not systemwide.

     

    If the issue is limited to your user account try starting up in Safe Mode  (It will take more time to startup because it runs a directory check.)

     

    If your apps functions correctly that way, go to System Preferences >> Accounts >> Login Items and remove them. Boot normally and test.

  • Linc Davis Level 10 Level 10 (107,390 points)

    Launch the Console application in any of the following ways:

     

    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.

     

    Step 1

     

    Enter the name of the crashed application or process in the Filter text field. Post the messages from the time of the last crash, if any — the text, please, not a screenshot.

     

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall or hang logs — they're very long and not helpful.

  • Linc Davis Level 10 Level 10 (107,390 points)
  • Linc Davis Level 10 Level 10 (107,390 points)

    That doesn't look like a complete crash report. Also, the time doesn't match the timestamps of the log extract from step 1.

  • Linc Davis Level 10 Level 10 (107,390 points)

    That crash happened while you were trying to open a PDF document. Does it happen with all documents, or only PDF's? If only PDF's, all, or only some? If only some, can you post a link to an example on the public Web? Were you able to open those documents before you installed 10.7?

  • Linc Davis Level 10 Level 10 (107,390 points)

    It's not clear from your response whether you're getting the crash with only one PDF, or with all. If it's only one, you have a corrupt PDF, or one that's incompatible with PDF Kit. You might be able to open it in Adobe Reader, which, like all Adobe products for the Mac, is horrible, but is independent of PDF Kit.

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