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Can some one help me with diagnostic test result " apple mobile device driver not found"?

831 Views 6 Replies Latest reply: Jul 8, 2012 9:54 AM by Raman100 RSS
Raman100 Calculating status...
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Jun 28, 2012 5:36 AM

I bought an iPhone 4gs 32gb from Singapore. iso 4. I'm living in Chennai, India. To connect it to my computer (windows XP,), I have downloaded iTunes Unfortunately iTunes is not recognizing my iPhone.  I had tried to troubleshoot it by reinstalling iTunes (2 times). I have restarted the apple mobile device from control panel. I try connecting my iphone in another usb port. but no use. I don't know what am I missing?.  iTunes opens on my computer. but doesn't recognize my device. when I click on help. it says an "unknown error has occurred. your computer is not connected to internet. please check your internet connection and try again later". I don't know what to do? could you please help me? thank you so much for your help and time.


when I update the usb driver (C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.Double-click the usbaapl file.) I followed the procedure from this site. when I finished, it says "the specified location does not contain information about your software"


I did the apple's diagnostics test on my computer. I'm pasting the result for your info.


Microsoft Windows XP Professional Service Pack 3 (Build 2600)

System manufacturer System Product Name


QuickTime not available

FairPlay 1.14.43

Apple Application Support 2.1.9

iPod Updater Library 10.0d2

CD Driver

CD Driver DLL

Apple Mobile Device

Apple Mobile Device Driver not found.

Bonjour (333.10)

Gracenote SDK

Gracenote MusicID

Gracenote Submit

Gracenote DSP


iTunes Serial Number 0013AC2C08548378


Current user is an administrator.

The current local date and time is 2012-06-28 15:23:45.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.


Video Display Information


Intel(R) G41 Express Chipset



**** External Plug-ins Information ****


No external plug-ins installed.


**** Network Connectivity Tests ****


Network Adapter Information


Adapter Name:        {D85300A1-330D-41ED-AC5A-EC032B22FBF0}

Description:            Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller - Packet Scheduler Miniport

IP Address:   

Subnet Mask:

Default Gateway:

DHCP Enabled:      Yes

DHCP Server:

Lease Obtained:     Thu Jun 28 15:17:19 2012


Lease Expires:       Fri Jun 29 03:17:19 2012


DNS Servers:


Active Connection: LAN Connection

Connected:             Yes

Online:                    Yes

Using Modem:        No

Using LAN:             Yes

Using Proxy:           No


Firewall Information


Windows Firewall is on.

iTunes is enabled in Windows Firewall.


Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

iTunes has never successfully accessed the iTunes Store.




**** CD/DVD Drive Tests ****


No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (,


G: Optiarc DVD RW AD-7220A, Rev 1.01

Drive is empty.




**** Device Connectivity Tests ****


iPodService is currently running.

iTunesHelper is currently running.

Apple Mobile Device service is currently running.


Universal Serial Bus Controllers:


Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8.  Device is working properly.

Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9.  Device is working properly.

Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA.  Device is working properly.

Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB.  Device is working properly.

Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC.  Device is working properly.


No FireWire (IEEE 1394) Host Controller found.


**** Device Sync Tests ****


No iPod, iPhone, or iPad found.

iPhone 4, iOS 4


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