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No audio in FaceTime?

97856 Views 73 Replies Latest reply: Dec 17, 2013 5:25 PM by edlucas RSS
  • OzziesMAC Level 2 Level 2 (150 points)
    Currently Being Moderated
    Jun 23, 2012 9:04 AM (in response to Steve Porritt)

    add me to the list of NO AUDIO on FaceTime.

    i can get video and audio from my kids itouch but

    they can only get my video.  The mic is selected properly

    and I am using an intel mac book pro.

  • KRDHarris Level 1 Level 1 (30 points)
    Currently Being Moderated
    Jul 1, 2012 10:26 AM (in response to Zeffern Cochrane)

    Thanks for a quick response.

     

    I had not noticed any posts about FT audio problems when using iPads, which is why I posted.

     

    The software on the iPad 2G is up to date.

  • KRDHarris Level 1 Level 1 (30 points)
    Currently Being Moderated
    Jul 1, 2012 10:29 AM (in response to KRDHarris)

    Further to my post above, I have since seen posts about FT audio loss on iPads.

  • FunTimeFilly Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 5, 2012 5:42 AM (in response to Steve Porritt)

    Yes me too. I'm sitting at my 2011 iMac using Facetime, and it does not send my audio.

     

    I have checked the Facetime settings, and internal mic is selected. Within preferences, sound, the internal mic is also selected and works perfectly.

     

    The problem appears to be in Facetime. The internal mic simply does not work.

     

    Help!

  • Ralph Johns (UK) Level 9 Level 9 (66,820 points)
    Currently Being Moderated
    Jul 5, 2012 11:06 AM (in response to FunTimeFilly)

    I am afraid I have nothing new

     

     


    7:06 PM      Thursday; July 5, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Toyworks11 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 5, 2012 7:45 PM (in response to Ralph Johns (UK))

    Seems like since Steve is gone, nothing gets fixed any more. Too bad he didn't leave people in charge that would continue his dream of the best in the world.

  • Lemonie Calculating status...
    Currently Being Moderated
    Aug 23, 2012 10:31 AM (in response to KRDHarris)

    Loss of audio on FaceTime.....add me to the list!!!!

    I'm using an iPad 2 (all up to date) and my mum is using an iPad 3 (also all up to date).

    iPad 2 (me) can hear and see, and iPad 3 (mum) can only see....no audio.

    I had used FaceTime before successfully, with an iPod touch.

     

    So basically my story goes: first time I tried FT with the iPad 3 they had no audio, only video. I tried rebooting both iPads, signing out, signing in, checking setting etc. Still no audio on iPad 3.

    Took both iPads into the apple store, and at first they thought the problem was with the iPad 3, so replaced it as it was only a week old. They set it up in store and viola.....still no audio.

    So they then thought the problem was with the iPad 2, and they exchanged that.

    Tested it in store and it worked fine.

     

    Got home and managed to FT twice.

    On the third time the audio was cutting in and out on the iPad 3, and the video was freezing and juddering, and what audio did come out was eratic and delayed by over a minute.

    We ended the FaceTime, and rebooted our iPads.

    When we tried to FT after doing this the audio had gone completely on the iPad 3, but the video was fine, not freezing or juddering. iPad 2 was seeing video and hearing audio ok.

     

    So......I'm going to take my iPad 2 back into the store this weekend and see what they suggest.

    They were astounded at the problem in the first place so going back will be interesting!!!!

     

    As for denying the problem, I think it's about time apple got this sorted, as I can see from threads and posts that this has been going on a **** of a long time now!!!

     

    I will update accordingly!!!

  • Ralph Johns (UK) Level 9 Level 9 (66,820 points)
    Currently Being Moderated
    Aug 23, 2012 1:13 PM (in response to Lemonie)

    Hi,

     

    Which bit of this refers to FaceTime on a Mac ?

     

    Loss of audio on FaceTime.....add me to the list!!!!

    I'm using an iPad 2 (all up to date) and my mum is using an iPad 3 (also all up to date).

    iPad 2 (me) can hear and see, and iPad 3 (mum) can only see....no audio.

    I had used FaceTime before successfully, with an iPod touch.

     

    Technically the iOS version and the Mac Version are different but compatible apps.

     

    I know about the Mac but less about the iOS set up.

     

    Did you need this post moved to the iPad Area ?

     


    9:13 PM      Thursday; August 23, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Momunkan Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 23, 2012 1:27 PM (in response to Ralph Johns (UK))

    It still stems from the same issue.  I have a brand spanking new 15" retina and a 17" mac book pro on lion(8months old), a snow leapord, 2 touches and an iphone4.  THEY ALL have this issue.  There should be one big discussion about just facetime.  So its not so compartmentalized.  Mind you I tried every suggestion given to me, on every device.  Lately Touch and iphone to retina works.  Retina ML to 17" L  fails audio. 

  • Lemonie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 23, 2012 1:28 PM (in response to Ralph Johns (UK))

    Please! x

  • Ralph Johns (UK) Level 9 Level 9 (66,820 points)
    Currently Being Moderated
    Aug 23, 2012 2:29 PM (in response to Momunkan)

    Ok.  (Momunkan and Lemonie)

     

    Do you happen to know which and how the ports needed for FaceTime are opened or allowed in your routers ?

     

    A device doing UPnP (Or a Base Station doing Port Mapping Protocol) should have no problems.

     

    There is this Article to help.

    http://support.apple.com/kb/HT4245

     

    Some of these are the same as the Original iChat ones  (The Addition of 3478 through 3497 (UDP) is the difference)

    http://support.apple.com/kb/HT1507

     

    For FaceTime on the Macs I would check the Microphone selection in the App (Video Menu) and the Chosen device in System Preference > Sound > Input match.

    You may need to turn the volume up in System Preferences (This has been an issue in iChat)

     

     


    10:29 PM      Thursday; August 23, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • ElmonWizzle Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 30, 2012 12:31 AM (in response to Lemonie)

    I have the exact same issue as you Lemonie. I have an iPad 2 with iOS 5.1.1, I tried to FT my friend last night - he has an iPad 3 with iOS 5.1.1. I could see and hear him perfectly, he had video but just a buzzing with audio. He bought his iPad 3 yesterday so was very upset! I would be very interested to hear how you get on with troubleshooting this problem.

  • Lemonie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 30, 2012 7:38 AM (in response to ElmonWizzle)

    Hi ElmonWizzle, I'm glad to hear its not just me!!!

    Well I went back into the store, and they nearly fell over when they saw me.

    Now, as my iPad 2 did work (both audio and video at both ends), then didn't work (no audio on the iPad 3), even after exchanging it, they're saying the problem is defo with the iPad 2.

    They said they thought it was a software problem as it had worked. They're advice was to back up the iPad 2, and reset it back to day one. Then they said I should set it up as a brand new iPad. When it's back on to plug it into my mac, and in iTunes to add the apps there. I did ask if they they thought maybe one of my apps was conflicting with FT and they said yes, maybe. But the only way to see if it's an app is to add each one, one at a time and try to FT after adding each one.....!!!!!

    So....what I'm going to do (prob when I get back from my hols now) is to reset it, and when it's back on try and FT before adding ANY apps. If it works then I'll have to add the apps one at a time, testing FT as I go, to see if any app causes the problem.

    If not.....well I dunno really. I've done all the port forwarding things so it's not my firewall etc.

    If you do have any luck ElmonWizzle, whether by the method above, or any other, please let me know!!!!

  • ElmonWizzle Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 30, 2012 7:48 AM (in response to Lemonie)

    Thankyou Lemonie. I have since tried with another friend with an iPad2 - same issue. Then I thought i'd test my microphone - it was working the other week, but not today! So mine might be a hardward issue (I can record very faint audio only). I am going to drop into an apple store next week to get it checked out.

  • Lemonie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 30, 2012 10:52 AM (in response to ElmonWizzle)

    Good luck with that ElmonWizzle!!!!

    I tested my mic by installing an app called audio memos, and it records fine there!!!

    Do let me know if you find anything out!!

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