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iMac hanging caused by Safari (I think)

1185 Views 10 Replies Latest reply: Jul 24, 2012 3:02 PM by Ian Barlow RSS
Ian Barlow Calculating status...
Currently Being Moderated
Jul 1, 2012 10:23 AM

Have been having problems with my iMac hanging which I think is caused by Safari.

 

Safari (5.1.7 )will be working OK and then hang with the spinning wheel. Am then unable to quit and finder hangs in turn and I end up doing a restart with the power button.

 

Have 1 external hard drive attached which is partitioned for Time Machine backup and iTunes library.

 

In attemt to address problem I have previously erased my iMac and reinstalled all software (from new rather than from Time Machine backup) and then reinstalled user files (but not application library files in case any of these were corrupted.

 

Problem is common to all users.

 

Last log looks like this:

 

01/07/2012 16:39:31          SecurityAgent[1525]          User info context values set for ian

01/07/2012 16:39:31          SecurityAgent[1525]          Login Window Showing Progress

01/07/2012 16:39:31          SecurityAgent[1525]          Login Window done

01/07/2012 16:39:31          /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[15 30]          Login Window Application Started

01/07/2012 16:39:31          com.apple.SecurityServer[30]          Session 0x42d71d created

01/07/2012 16:39:31          com.apple.SecurityServer[30]          Session 0x42d71d attributes 0x30

01/07/2012 16:39:32          loginwindow[1530]          Login Window Started Security Agent

01/07/2012 16:39:34          SecurityAgent[1542]          User info context values set for ian

01/07/2012 16:39:34          SecurityAgent[1542]          Login Window login proceeding

01/07/2012 16:39:34          SecurityAgent[1542]          Login Window done

01/07/2012 16:39:34          loginwindow[1530]          Login Window - Returned from Security Agent

01/07/2012 16:39:34          loginwindow[1530]          USER_PROCESS: 1530 console

01/07/2012 16:39:34          com.apple.launchd.peruser.501[1543]          (com.divx.agent.postinstall) Unknown key: LimitToSessionType

01/07/2012 16:39:34          com.apple.launchd.peruser.501[1543]          (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self

01/07/2012 16:39:42          com.apple.launchd.peruser.501[1543]          (com.apple.Kerberos.renew.plist[1571]) Exited with exit code: 1

01/07/2012 16:39:43          com.apple.launchd.peruser.501[1543]          (com.apple.CSConfigDotMacCert-ian@me.com-SharedServices[1578]) Exited with exit code: 1

01/07/2012 16:40:07          com.apple.Finder[1549]          Dropbox: Entered INJECT_pthread_entry

01/07/2012 16:40:07          com.apple.Finder[1549]          Dropbox: Installing event loop timer

01/07/2012 16:40:07          com.apple.Finder[1549]          Dropbox: proc: 0x10074be5b

01/07/2012 16:40:07          com.apple.Finder[1549]          Dropbox: upp: 0x10074be5b

01/07/2012 16:40:07          com.apple.Finder[1549]          Dropbox: InstallEventLoopTimer: 0x7fff8509fdd8

01/07/2012 16:40:07          com.apple.Finder[1549]          Dropbox: GetMainEventLoop: 0x7fff8509fc41

01/07/2012 16:40:07          com.apple.Finder[1549]          Dropbox: timer installed!

01/07/2012 16:40:07          com.apple.Finder[1549]          Dropbox: Loading /Library/DropboxHelperTools/Dropbox_u501/DropboxBundle.bundle/Contents/MacOS/Dr opboxBundle

01/07/2012 16:40:07          com.apple.Finder[1549]          Dropbox: dlopen returned: 0x10129c180

01/07/2012 16:40:07          com.apple.Finder[1549]          module initializer in main thread?: 1

01/07/2012 16:49:42          /System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[ 1581]          No valid tickets, timing out

01/07/2012 17:01:05          kernel          CODE SIGNING: cs_invalid_page(0x1000): p=1747[GoogleSoftwareUp] clearing CS_VALID

01/07/2012 17:07:22          com.apple.backupd[1773]          Starting standard backup

01/07/2012 17:07:22          com.apple.backupd[1773]          Backing up to: /Volumes/TM/Backups.backupdb

01/07/2012 17:07:32          com.apple.backupd[1773]          No pre-backup thinning needed: 2.27 GB requested (including padding), 65.57 GB available

01/07/2012 17:07:53          com.apple.backupd[1773]          Copied 2942 files (34.7 MB) from volume IAN'S.

01/07/2012 17:07:53          com.apple.backupd[1773]          No pre-backup thinning needed: 2.23 GB requested (including padding), 65.53 GB available

01/07/2012 17:07:56          com.apple.backupd[1773]          Copied 538 files (1.3 MB) from volume IAN'S.

01/07/2012 17:07:58          com.apple.backupd[1773]          Starting post-backup thinning

01/07/2012 17:07:58          com.apple.backupd[1773]          No post-back up thinning needed: no expired backups exist

01/07/2012 17:07:58          com.apple.backupd[1773]          Backup completed successfully.

01/07/2012 17:09:59          Safari[1563]          unknown error code: invalid drawable

01/07/2012 17:09:59          Safari[1563]          kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

01/07/2012 17:09:59          [0x0-0xd30d3].com.apple.Safari[1563]          Sun Jul  1 17:09:59 IANS.local Safari[1563] <Error>: unknown error code: invalid drawable

01/07/2012 17:28:51          kernel          npvhash=4095

01/07/2012 17:09:59          [0x0-0xd30d3].com.apple.Safari[1563]          Sun Jul  1 17:09:59 IANS.local Safari[1563] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

01/07/2012 17:28:51          kernel          PAE enabled

01/07/2012 17:28:51          kernel          64 bit mode enabled

01/07/2012 17:28:51          kernel          Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386

01/07/2012 17:28:51          kernel          vm_page_bootstrap: 1016399 free pages and 23985 wired pages

01/07/2012 17:28:51          kernel          standard timeslicing quantum is 10000 us

01/07/2012 17:28:51          kernel          mig_table_max_displ = 73

01/07/2012 17:28:51          kernel          AppleACPICPU: ProcessorId=0 LocalApicId=0 Enabled

01/07/2012 17:28:51          kernel          AppleACPICPU: ProcessorId=1 LocalApicId=1 Enabled

01/07/2012 17:28:51          kernel          calling mpo_policy_init for TMSafetyNet

01/07/2012 17:28:51          kernel          Security policy loaded: Safety net for Time Machine (TMSafetyNet)

01/07/2012 17:28:51          kernel          calling mpo_policy_init for Quarantine

01/07/2012 17:28:51          kernel          Security policy loaded: Quarantine policy (Quarantine)

01/07/2012 17:28:51          kernel          calling mpo_policy_init for Sandbox

01/07/2012 17:28:51          kernel          Security policy loaded: Seatbelt sandbox policy (Sandbox)

01/07/2012 17:28:51          kernel          Copyright (c) 1982, 1986, 1989, 1991, 1993

01/07/2012 17:28:51          kernel          The Regents of the University of California. All rights reserved.

01/07/2012 17:28:51          kernel          MAC Framework successfully initialized

01/07/2012 17:28:51          kernel          using 16384 buffer headers and 4096 cluster IO buffer headers

01/07/2012 17:28:51          kernel          IOAPIC: Version 0x20 Vectors 64:87

01/07/2012 17:28:51          kernel          ACPI: System State [S0 S3 S4 S5] (S3)

01/07/2012 17:28:51          kernel          PFM64 0xf10000000, 0xf0000000

01/07/2012 17:28:51          kernel          [ PCI configuration begin ]

01/07/2012 17:28:51          kernel          console relocated to 0xf10010000

01/07/2012 17:28:51          kernel          PCI configuration changed (bridge=4 device=2 cardbus=0)

01/07/2012 17:28:51          kernel          [ PCI configuration end, bridges 7 devices 17 ]

01/07/2012 17:28:51          kernel          Sleep failure code 0x00000000 0x12000000

01/07/2012 17:28:51          kernel          AppleIntelCPUPowerManagement: (built 16:44:45 Jun  7 2011) initialization complete

01/07/2012 17:28:51          kernel          mbinit: done (64 MB memory set for mbuf pool)

01/07/2012 17:28:51          kernel          rooting via boot-uuid from /chosen: 7E1CC127-1C90-3C0C-BD4E-346467DFE5B2

01/07/2012 17:28:51          kernel          Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>

01/07/2012 17:28:51          kernel          com.apple.AppleFSCompressionTypeZlib kmod start

01/07/2012 17:28:51          kernel          com.apple.AppleFSCompressionTypeZlib load succeeded

01/07/2012 17:28:51          kernel          AppleIntelCPUPowerManagementClient: ready

01/07/2012 17:28:51          kernel          BTCOEXIST off

01/07/2012 17:28:51          kernel          wl0: Broadcom BCM4328 802.11 Wireless Controller

01/07/2012 17:28:51          kernel          5.10.131.42

01/07/2012 17:28:51          kernel          FireWire (OHCI) Lucent ID 5901 built-in now active, GUID 001cb3fffe804d26; max speed s800.

01/07/2012 17:28:51          kernel          Got boot device = IOService:/AppleACPIPlatformExpert/PCI0/AppleACPIPCI/SATA@1F,2/AppleICH8AHCI/PR T0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageD river/ST3500418ASQ Media/IOGUIDPartitionScheme/IAN'S@2

01/07/2012 17:28:51          kernel          BSD root: disk0s2, major 14, minor 2

01/07/2012 17:28:51          kernel          jnl: unknown-dev: replay_journal: from: 2430464 to: 5580288 (joffset 0xe8e000)

01/07/2012 17:28:51          kernel          [Bluetooth::CSRHIDTransition] switchToHCIMode (legacy)

01/07/2012 17:28:51          kernel          jnl: unknown-dev: journal replay done.

01/07/2012 17:28:51          kernel          [Bluetooth::CSRHIDTransition] transition complete.

01/07/2012 17:28:51          kernel          CSRUSBBluetoothHCIController::setupHardware super returned 0

01/07/2012 17:28:51          kernel          USBMSC Identifier (non-unique): 574341565936303730353931 0x1058 0x1110 0x2018

01/07/2012 17:28:51          kernel          hfs: Removed 23 orphaned / unlinked files and 0 directories

01/07/2012 17:28:51          kernel          SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x24, ASCQ = 0x00

01/07/2012 17:28:51          kernel          SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x24, ASCQ = 0x00

01/07/2012 17:28:51          kernel          SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x24, ASCQ = 0x00

01/07/2012 17:28:51          kernel          SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x24, ASCQ = 0x00

01/07/2012 17:28:51          kernel          SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x24, ASCQ = 0x00

01/07/2012 17:28:51          kernel          AppleYukon2: Marvell Yukon Gigabit Adapter 88E8055 Singleport Copper SA

01/07/2012 17:28:51          kernel          AppleYukon2: RxRingSize <= 1024, TxRingSize 256, RX_MAX_LE 1024, TX_MAX_LE 768, ST_MAX_LE 3328

01/07/2012 17:28:46          com.apple.launchd[1]          *** launchd[1] has started up. ***

 

Can anybody spot an aoffending item? Any help gratefully received.

iMac (20-inch Mid 2007), Mac OS X (10.6.8)
  • Linc Davis Level 10 Level 10 (107,650 points)
    Currently Being Moderated
    Jul 1, 2012 10:45 AM (in response to Ian Barlow)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box. Don't use the Safari-only Guest login created by Find My Mac.

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem(s)?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. The Guest login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    1. Be sure your Mac is shut down.
    2. Press the power button.
    3. Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    4. Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled under Mac OS X 10.7 or later, or if a firmware password is set, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • Neville Hillyer Level 4 Level 4 (1,845 points)
    Currently Being Moderated
    Jul 1, 2012 11:02 AM (in response to Ian Barlow)

    Did you reuse anything from the old users' Library folders? If so you probably moved the problem from the old OS to the new.

     

    Try another account - create one if necessary.

  • Neville Hillyer Level 4 Level 4 (1,845 points)
    Currently Being Moderated
    Jul 1, 2012 12:05 PM (in response to Ian Barlow)

    Could it be a RAM problem? Have you upgraded the RAM or is it all original?

     

    If the old Mac simply has a failed disk you may be able to replace it yourself.

  • Carolyn Samit Level 10 Level 10 (84,095 points)
    Currently Being Moderated
    Jul 1, 2012 12:17 PM (in response to Ian Barlow)

    Which Mac OS X do you have installed?


     

    Problem is common to all users.

    Try deleting any items in System Preferences > Security (or Users and Groups) > Login Items

     

    And open the Finder. From the Finder menu bar click Go > Go to Folder

     

    Type this exactly has you see it here:

     

    /Library/StartupItems

     

    Click Go

     

    Move anything in the StartupItems folder to the Trash.

     

    Restart your Mac.

     

    If you have anti virus software installed, disable or unintall the software. See if it makes a difference.

  • davrosG5 Calculating status...
    Currently Being Moderated
    Jul 17, 2012 11:26 PM (in response to Ian Barlow)

    Getting an identical problem here - OS X 10.6.8 (fully up to date) but running Firefox. Latest crash occured with Firefox 13.0.1.

    Clean install, user data (documents, music, photos) were the only things brought across via a cloned copy of the old OS.

     

    I have had 2 crashes occur that seem to be related to Intego Virus Barrier updating its definitions but it's an intermitent problem and previously hasn't been affected by VB at all.

  • Neville Hillyer Level 4 Level 4 (1,845 points)
    Currently Being Moderated
    Jul 18, 2012 2:59 AM (in response to davrosG5)

    Good point - I often forget to investigate third party software.

     

    If a problem affects all accounts it would be wise to disable all third party plug-ins, applications etc.

  • Allan Jones Level 7 Level 7 (29,575 points)
    Currently Being Moderated
    Jul 18, 2012 5:29 PM (in response to Ian Barlow)

    I too run Intego Virus Barrier

     

    Can't begin to count how make problem reports around here started with that phrase, or "I run Norton.." or any other AV product.

     

    Commercial ("pay-for") security software has trashed more Macs than it's saved. Get rid of that dreck. Even if something else is wrong, that stuff can mask the real source of a probelm.

     

    For the two of you (hard to keep up with "me too" threads) that have Intego, it makes little sense to do further troubleshooting until you get rid of the virtual elephant in the room. Do a complete uninstall and see what happens

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