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10.7.4 OS 10.6.3 iTunes Broke 2nd Gen shuffle syncing

1617 Views 5 Replies Latest reply: Jul 2, 2012 3:26 PM by Kenichi Watanabe RSS
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Jul 2, 2012 10:05 AM

After the recent iTunes update to 10.6.3 I have experienced problems syncing my 2nd generation iPod Shuffle.  I get an error message indicating a problem syncing, try again later or restore.  I have restarted the computer, restored the software in the iPod Shuffle, and even downloaded iTunes.  Multiple times.

 

Any advice on solving this problem now, or must I wait till the next version of iTunes and hope it fixes this problem?

MacBook Pro, iMac, Mac OS X (10.7.4), iTunes 10.6.3
  • Kenichi Watanabe Level 7 Level 7 (29,985 points)

    My 2nd gen shuffle still works fine with the lastest iTunes and latest Mac OS X.  Did you only update iTunes when this problem started, or was it both iTunes and Mac OS X?

     

    As a test, I woud disconnect all USB peripherals (except for standard keyboard and mouse if desktop Mac), and connect the shuffle to a direct USB port.  There may be some odd USB device conflict.

     

    Another test, to help narrow down possible causes, is to create a new user account, in System Preferences Users & Groups pane.  Log out (don't use Fast User Switching) and log in to the new user account.  Try using iTunes with the shuffle there, to see if it works better.  If that helps, the cause is something in your current user account.  If the problem is the same, the problem is something that affects the overall system or hardware.

     

    I just noticed that your profile shows two Macs.  Do they both have the same Mac OS X version and iTunes version, and does this problem occur with both Macs?

  • Kenichi Watanabe Level 7 Level 7 (29,985 points)

    Other sync methods, such as using Autofill from a playlist, also fail?  Does it make any difference, if Enable disk use is checked or not checked, on the iPod's Settings tab (in iTunes)?  With disk use enabled, do you get any errors if you copied some files using Finder to the shuffle (as a "disk").

  • Kenichi Watanabe Level 7 Level 7 (29,985 points)

    Great!  It would have been nice to know what the actual cause was...

     

    Be sure to remember to delete those "small files," or they'll sit there, taking up space (even if you disable disk use)...

     

    If the problem is something specific like, disk use must be enabled for your shuffle to work with your Mac config, that should be reported to Apple as a possible bug.

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