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MANUFACTURING / MATERIALS FAULTS

374 Views 7 Replies Latest reply: Jul 4, 2012 5:20 PM by Johnathan Burger RSS
TIDOS Calculating status...
Currently Being Moderated
Jul 4, 2012 2:34 PM

iPad 3 rd generation purchased 05/05/2012, undisputed fault becomes apparent after 14 days, so guess what they offer, yes a remanufactured item, to say I am disgusted that a company that apparently prides itself on quality & customer satisfaction is arrogant enough to expect me to accept remanufactured item in less than three months is frankly not impressive.

 

1) I have no idea how old the other parts are in the remanufactured item or if they have actually solved whatever problem that item had before it was remanufactured.

 

2) Purchased online from Apple UK, returned to Apple Shop in Westfield, first question on entering the shop, " can I help you " explained the problem of fault in lower left corner of display, then referred to another operative, who asked "do you have an appointment", my reply, " I thought this was a retail shop". They then explained the SYSTEM but managed to FIT ME IN.

 

3) No argument about the fault, so I was expecting a replacement item, but, no no no, you can have a remanufactured item, which I declined on the basis described above, enter a Manager.

 

4) This Manager then reiterated the same option but added that as I had purchased online, I had the option to take it up with Apple UK. The Manger also explained that they have non retail service parts in stock which might possibly be remanufactured, I suggested that therefore because he had informed me that the ipad 3rd generation was relatively new they may not be remanufactured. My response was in that case put in the serial number & check, which apparently he is unable to do or get the information on the items age, sounds like the," MUSHROOM management technique" to me, pretending to be customer service, with added, no discretion & no free thinking.

 

5) I was also treated to the, " saving the planet by recycling, as justification for offering remanufactured". Any company has an obligation to preserve as much of our planet as possible, but not on sub three month old NEW PRODUCT, with an indeterminate previous life cycle.

 

Maybe I am out of sync, but I feel very short changed & having used some of their excellent products for the last 4 years & adding more in preference to other manufacturers, in the belief that their vast profits are deserved based on the "straight forward" understanding that when they have a problem, they own up & put it right in the fairest way to their customers in order to continue to reap the financial rewards.

  • deggie Level 8 Level 8 (44,870 points)
    Currently Being Moderated
    Jul 4, 2012 2:40 PM (in response to TIDOS)

    You are out of sync.

     

    When you get service after the Return period you get a Service Replacement unit. This is stated in your warranty. This may be a new unit in a plain box or it may be a refurbished unit. There is no way to tell, you cannot "put in the serial number & check", it will not give you that information. Tjhis is not MUSHROOM management.

     

    If you feel short changed I suggest that you read the warranties for competing products and find one who has a warranty that will replace one that needs service with a brand new retail product after it has been used for 90 days. Good luck in your search.

  • Johnathan Burger Level 6 Level 6 (14,455 points)
    Currently Being Moderated
    Jul 4, 2012 2:45 PM (in response to TIDOS)

    You are clueless.

    Try actually reading the agreements between you and Apple or any company.

    If you do not like it, don't ever buy anything.

  • carl wolf Level 6 Level 6 (13,920 points)
    Currently Being Moderated
    Jul 4, 2012 3:23 PM (in response to TIDOS)

    "I would suggest that a company such as Apple do have tha ability to track the history of any product the manufacture or remanufacture, if not then why bother putting serial numbers on anything."

     

    Apple does have a method - and utilizes it - to track a product through the entire manufacturing cycle, through the entire sales process (from Apple to end-user), and through the entire warranty cycle.  Apple uses its discretion.  Unfortunstely, you believe "using discretion" means "giving you everything you can possibly think of".  It does not.

  • rbrylawski Level 6 Level 6 (10,785 points)
    Currently Being Moderated
    Jul 4, 2012 4:22 PM (in response to TIDOS)

    Your rant is out of sync with the world of electronics.  But be that as it may, if you get a new OR refurbished unit (and let's face it, the New iPad has been out since what April?) and it is in perfect condition, and it works perfectly, and it comes with the same waranty timelines as your original unit, what difference does it make?  Refurbs are actually just fine.  In most cases, they are better tested than a factory fresh unit.  It doesn't come with a scarlet letter and only you would have a clue.  So I guess I don't get what your peeved about........

  • Johnathan Burger Level 6 Level 6 (14,455 points)
    Currently Being Moderated
    Jul 4, 2012 5:20 PM (in response to TIDOS)

    Nokia, htc, Samsung all replace units with reconditioned devices.

     

    When repairing or replacing your Product, Nokia may use new or re-conditioned parts or products.

    http://nds1.nokia.com/files/support/global/phones/guides/WC_B9229743_EN_1.pdf

     

     

    Repair or replacement may involve the use of functionally equivalent reconditioned unit

    http://member.america.htc.com/download/Web_materials/Manual/Warranty/Android/052 5_G_WarrantyEULA_76x126_US-BP.pdf

     

     

    http://www.samsung.com/levant/support/warranty/warrantyInformation.do

     

    Guess you can't buy any smartphone or device from anyone.

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