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rMBP auto restart

429 Views 4 Replies Latest reply: Jul 7, 2012 5:14 AM by dominic23 RSS
serverluilui Calculating status...
Currently Being Moderated
Jul 7, 2012 12:26 AM

My new rMBP auto restart for few times a day. Using Apple hardware checking and everything is OK. Had disable all auto load program, the situation is the same. The situation is when using the computer for a period of time, in chaning of program or screen, rMBP restart immediately to the login page.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)
  • dominic23 Level 6 Level 6 (18,450 points)
    Currently Being Moderated
    Jul 7, 2012 3:32 AM (in response to serverluilui)

    You have to contact Apple as soon as possible.

    Apple provides 90 days of free tech support from the date of purchase of a Mac.

    AppleCare; 1-800-275-2273

     

    System Preference > Energy Saver

     

    See if the feature "Restart automatically if the computer freezes" is selected.

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Jul 7, 2012 3:34 AM (in response to serverluilui)

    Take it back and get a refund or new unit. That is IF it is less then 14 days old.

  • dominic23 Level 6 Level 6 (18,450 points)
    Currently Being Moderated
    Jul 7, 2012 5:14 AM (in response to serverluilui)

    Do not worry about it. The best thing to do is to take the rMBP to the Apple store and either return it or exchange it for a new one.

     

    Returns Policy

    If you want to return an item, you can ship the item back to Apple, or bring it to any U.S. Apple Store for a full refund. For eligible Mac, iPad, iPod, and third-party products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return.

    Best.

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