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my song did not download completely

2680 Views 4 Replies Latest reply: Jul 7, 2012 1:27 PM by tinkerbell RSS
tinkerbell Level 1 Level 1 (0 points)
Currently Being Moderated
Jul 7, 2012 12:05 PM

i downloaded romans revenge,and paid all the money i needed to for it.then later everytime i try to listin to the song on itunes,or my ipod shuffle,it dosent play the whole thing.it only plays abou 2 minutesand 55 seconds and its supposed to play 4 minutes and 36 seconds.how do i get it to play the whole song????

iPod shuffle
  • Kenichi Watanabe Level 7 Level 7 (30,005 points)
    Currently Being Moderated
    Jul 7, 2012 12:27 PM (in response to tinkerbell)

    When you play the song on your computer using iTunes, does the whole song play?

     

    If it does, you got "the whole song" when bought it.  The problem we have to figure out is why the shuffle only plays part of it. 

     

    If the song does not play completely in iTunes, you can try downloading it again.  If it's an iTunes Store purchase, you can re-download it (as many times as you want), through the Purchased screen (which is under Quick Links on the right side of the main iTunes Store screen).

     

    Also, it would help to know the type of iPod shuffle you have.  The four models are shown in this article about syncing the shuffle

     

    http://support.apple.com/kb/HT1719

     

    And you use a Windows PC, correct?

  • Kenichi Watanabe Level 7 Level 7 (30,005 points)
    Currently Being Moderated
    Jul 7, 2012 1:10 PM (in response to tinkerbell)

    So, I guess you found out that the song does not play completely in iTunes (on your computer) either?

     

    To re-download a song already purchased (even a song purchased years ago), click on iTunes Store in the iTunes sidebar (left side of screen).  Make sure you are currently logged in using the same Apple ID used when you made the purchase.  On the MAIN (home) iTunes Store screen, look to the right under Quick Links; click Purchased there.

     

    Click on Music (on the Purchased screen).  Find that song there (organized by artist), so that it is shown to the right.  If that song is shown there, the iTunes Store knows you bought the song, and you will be able to download it again.  However, if the button to the far right of the song says "Downloaded," iTunes thinks you already have it, so you won't be able to re-download it, unless you delete the song from your iTunes library on your computer.

     

    So (remember how you got there and) go to your Music library (click on Music in the iTunes sidebar under LIBRARY).  Find that song in your Music library, and select it (make sure you only highlight that one song).  Hit the delete key.  iTunes will ask you to confirm you want to delete it, and then ask if you want to move the song file to the Trash, which you DO want to do.

     

    NOW, go back to that Purchased screen.  The button that previously said "Downloaded" should now be a "cloud" symbol with a downward arrow.  Click that, and the song will be downloaded again. 

     

    IF the new download also has this problem, then that song file may have a problem in the iTunes Store itself.  In that case, you should contact Apple's iTunes Store customer support and tell them about the problem, starting here

     

    http://www.apple.com/support/itunes/contact/

     

    (Try using the Express Lane button)

     

    If they can't fix this problem right away, they will probably offer to refund your payment.

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