1 2 3 4 Previous Next 218 Replies Latest reply: May 26, 2014 2:35 PM by Mik B Go to original post
  • 15. Re: Why are My iTunes Downloads so Slow?
    beefoe Level 1 Level 1 (0 points)

    Yes, it must be the fault of my windows PC, my stupidity, my internet provider and/or my router and not on Apple's side.  The fact that I just downloaded Photoshop CS6 in about three minutes and iTunes is going to take 3 hours is simply, why???

  • 16. Re: Why are My iTunes Downloads so Slow?
    Gregm762 Level 1 Level 1 (0 points)

    I have to agree with the other posters.  I've been getting increasingly frustrated with Apple's download speeds, and I also have had no issues with any other sites that offer streaming and downloading.  I would agree that it is my ISP if my speeds were slow across the board.  Consequently, I've been renting films from alternate sites, and I'll continue to do so until Apple fixes this issue.  It's entirely too frustrating to try and rent a movie for the evening only to find you'll have to wait 4 hours just to watch it.

  • 17. Re: Why are My iTunes Downloads so Slow?
    Handy Andy 123 Level 1 Level 1 (0 points)

    Netflix user, never any problem, film wanted to watch was only available on itunes.

     

    Unbelievable slow speed of download in itunes, madness, I have 40mb broadband

     

    Have been using BBC iPlayer for years, again never any problem.

     

    Not sure if I shall purchase a movie again in itunes, probably only when I am being proactive, downloading a movie for play the next day or something.

  • 18. Re: Why are My iTunes Downloads so Slow?
    Endurion Level 1 Level 1 (0 points)

    I can concur that these speeds from the iTunes servers are indeed, very, very slow.

     

    I have a 100 mbps cable Internet connections via Midco.net. I get blazing speeds from nearly everything, all the time. I just ran a test during my download of a movie just now, and the test came back at 110 mbps.

     

    However, whenever I download movies via iTunes, or anything for that matter, speeds fluctuate between 5 - 7 mbps, rarely exceeding this.

     

    Hopefully Apple's forthcoming data center upgrades will address these issues.

  • 19. Re: Why are My iTunes Downloads so Slow?
    jfrufru Level 1 Level 1 (0 points)

    Me too. I have 150mbps Verizon Fios Quantum. Downloading a movie from iTunes makes it look like 56k dial up. Booooooooo

  • 20. Re: Why are My iTunes Downloads so Slow?
    Michele Gardner Level 2 Level 2 (390 points)

    As I stated though, I was basically only having an issue with Apple's servers but my ISP confirmed they were the problem - though it took a long time for them to figure it out.

  • 21. Re: Why are My iTunes Downloads so Slow?
    DeeHunt Level 1 Level 1 (0 points)

    Hello, all, I am somewhat moderately knowlgedable about computer; I had a problem with my Apple iTunes running slower than it had before on my machine. I don't think I've done anything different but recently it started to get slow, as in .1 megabytes per second download, for even single files. It frustrated me when I downloaded movies that would take maybe part of a day to download, specially HD movies. Now I went surfing around and didn't find too much helpful information, but something did help me. I ran the diagnostics for iTunes network connectivity tests, which I looked in the information at the end that I could copy to my clipboard and noticed that iTunes said it was NOT enabled through Windows Firewall. I looked in Windows Firewall and saw that is showed it was enabled. So I decided to add it again, which I went and added it in again. Then I went to my router and added the TCP port 5223 to port forwarding, and now I get .4MB-.7MB per second instead. What I think happened is that after updated it, or/also since I am on Windows 7 64 operating system I went and added the iTunes 64 version. So maybe an update disconnected the enablement from Windows Firewall, or it had an issue with it being the 64 version or both. Now I know work ones can be cheaper with computers so I know my work likes old computers so it uses the regular Windows 7 and not 64 bit. So maybe that is why it works better on some and not others.

     

    So the process, from iTunes' "Help" tab click it and then click "Run Diagnostics..." Have only "Network connectivity tests" selected hit the "Next" button then the "Next" button again and the "Next" button again. Under "Firewall Information" look at and see what it says, it might say "Windows Firewall is on" "iTunes is enabled in Windows Firewall" if it says something like "Windows Firewall is NOT enabled in Windows Firewall" then go to you "Start Button" click it and click "Control Panel" then click "Windows Firewall" you might want large icons as the view by option to find it easier, then click "Allow a program or feature through Windows Firewall" and make sure to scroll down and see iTunes, and I made sure that I had clicked both options of "public" and "Home/Work (Private)" for iTunes as in  checked. Then I clicked the button "Allow another program..." scrolled down to iTunes, and clicked it and then clicked the "Add" button. And made sure both "Public" and "Home/Work (Private)" were selected, as in checked.

     

    And I instantly saw my speeds increase, then I went to my router's address and went to port forwarding and added the program iTunes to my computer's address and put 5223 for the TCP. I won't type all the steps for port forwarding because I think that all routers are different. So maybe look around and see how to forward ports on your router.

     

    Hopefully that is enough information to get even the less tech savvy through to be able to get faster speeds. I would say I am more intermediate to advance level tech savvy than expert. But at my work sometimes I help the tech dude when he is overwhelmed. I am used to typing up long winded explanations for those with even barely the ability to use a mouse so sorry to those with more knowledge that end up reading this whole thing.

     

    So remember this is what I did to "fix" my speed issues. Much happier now. I hope this helps you if you have slow speeds as well.

     

    -DeeHunt

  • 22. Re: Why are My iTunes Downloads so Slow?
    TooDarkPark Level 4 Level 4 (1,495 points)

    Sometimes though, it is just a slow connection to Apples servers and nothing can be done to speed it up.

     

    Way back about five months or so, I had purchased the Paranormal Activity the Chronology movie in HD. It's almost 9GB in size. It started out downloading slow and said it would take about four hours on my DSL connection. About an hour in, it got a lot faster and was down to about 45 minutes left to download.

     

    A few months ago, I deleted it to make room for a few other movies. I decided to download it again so I could watch it this weekend. Same thing happened but this time, it said it would take six hours to download. About an hour in, same thing, it was down to about 45 minutes left.

     

    I downloaded another HD movie and this one was 3.4GB in size and it took 30 minutes.

     

    Apple has some issues to work out still and the slow downloads aren't always because of a setting on our end.

  • 23. Re: Why are My iTunes Downloads so Slow?
    Zach419 Level 1 Level 1 (0 points)

    From what I've read it has to do with the ports you select on your  TCP/IPV4 settings.  Google "best ports to use with itunes"  and try a few out.  Google has a set of address that works pretty well for me (I'm in Charlotte, NC).   I'm not a computer expert by anymeans.  This has helped my download speed tremendously!!!

  • 24. Re: Why are My iTunes Downloads so Slow?
    Zach419 Level 1 Level 1 (0 points)

    LIke I said...I'm no computer expert.  I meant to say changing te DNS server address on your hardware settings under TCP/IPV4 will speed things up.

  • 25. Re: Why are My iTunes Downloads so Slow?
    manjello Level 1 Level 1 (0 points)

    I just tried to download 28 weeks later... 56Kb/s... says "25 hours remaining", and I'm on 5Mb/s internet. Apple either A) FIX THIS or B) lose me as a customer. I spend probably 300/yr on iTune, 2500 dollars on a macbook pro, as well as 6 iphones bewteen me and my wife over the years. This one issue will cause me to leave Apple for good, in every way. FIX IT!

  • 26. Re: Why are My iTunes Downloads so Slow?
    JDUBDEN Level 1 Level 1 (0 points)

    OMG, I am so frustrated with iTunes.  I know it's not my computer or my internet connection, because I can download any other file incredibly fast.  But iTunes is at such a crawl it's ridiculous, and then when it does download, the playback quality is all jacked up.  It freezes, the sound gets out of sync.  None of my other files do that, not even other iTunes videos I've downloaded.

  • 27. Re: Why are My iTunes Downloads so Slow?
    nycawr Level 1 Level 1 (10 points)

    I find it fascinating that this thread has been here for 5 MONTHS with not a single reply from an Apple moderator.

     

    I have the same issue.  And I'm sorry, but this is NOT an ISP problem.  This is a critically wrong implementation in iTunes that must be addressed.  VUDU can stream in 5.1 720p HD and start your movie in a minute or less on even a shakey 6 Mb connection.  Netflix is able to scale with your connection to keep your HD content watchable even if the connection slows.  HBO Go is the same way.  iTunes has had this issue since the first day rentals became available.  You literally have to pick the movie you'd like to watch in the early afternoon and have someone start the download for you so that you can watch it that evening by the time you're at home on the couch.

     

    I will never rent a movie on iTunes again.  Ever.

     

    HEY APPLE!  ARE YOU PAYING ATTENTION?!??!

  • 28. Re: Why are My iTunes Downloads so Slow?
    TooDarkPark Level 4 Level 4 (1,495 points)

    These are user to user forums and Apple does not respond here.

  • 29. Re: Why are My iTunes Downloads so Slow?
    Bocaj Ydobaep Level 1 Level 1 (0 points)

    If I have to download a video from itunes I plan for a long nite and make sure there is snack food in the fridge.One small thing - if it is going to take a day or so to download, I have to make sure the computer is not going to sleep ever, otherwise I sometimes lose what I had and have to start over.

    I know my system is fine, as I can streeam Netflix any tine without a single problem.

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