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MagSafe adapter recall

36428 Views 28 Replies Latest reply: Aug 25, 2013 5:37 AM by CJBass RSS Branched to a new discussion.
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cmickle Level 1 Level 1 (0 points)
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Dec 14, 2011 4:13 PM

Has anyone gotten a free MagSafe charger due to fraying? I am wondering whether I am going to have to turn in my frayed (but working) charger and thus be without a charger until the new one arrives.  I find it strange that there is no information about this on the Apple page about the replacement program... they just say bring it to an Apple service provider for evaluation.

  • stevejobsfan0123 Level 7 Level 7 (30,505 points)
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    Dec 14, 2011 4:17 PM (in response to cmickle)

    If you take it in, they should just replace it for you on the spot.

  • eww Level 9 Level 9 (52,975 points)
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    Dec 14, 2011 4:17 PM (in response to cmickle)

    I suspect that almost any place you can take it for evaluation will have a replacement to hand you if yours is found to be defective. There shouldn't be any waiting around for another to arrive.

  • shawn_k_marston@mac.com Level 1 Level 1 (0 points)
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    Jan 2, 2012 12:20 PM (in response to eww)

    Is the Magsafe recall valid in UK, as well as US?

  • OrangeMarlin Level 5 Level 5 (5,130 points)
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    Jan 2, 2012 12:28 PM (in response to shawn_k_marston@mac.com)

    I don't know about the recall, but if you read the replies, if you have a defective magsafe adapter, I'm sure Apple will replace it on the spot.  Two people above here said that.  Apple's policies are, more or less, equal across the world.

  • SteveTrabajars Level 1 Level 1 (0 points)
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    Jan 29, 2012 9:05 PM (in response to OrangeMarlin)

    I have one of these from a Mac Book Pro I bought 2-3 years ago.  I took it into Computer World in Appleton Wisconsin (apple authorized seller) and they told me that they wouldnt replace it unless they could determine its faulty or shows outward signs of stress. 

    I asked them if I should come back after my house burned down.  They still wouldnt replace my power adaptor.

  • eww Level 9 Level 9 (52,975 points)
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    Jan 30, 2012 8:37 AM (in response to SteveTrabajars)

    SteveTrabajars wrote:

     

    ...and they told me that they wouldnt replace it unless they could determine its faulty or shows outward signs of stress.

     

    Which is exactly what Apple's adapter replacement program description says:

     

    http://support.apple.com/kb/TS4127

     

    It's not a recall of all adapters. It's a program to replace adapters that exhibit a particular kind of failure. Yours apparently hasn't, so it isn't eligible for replacement. And unless it fails in the specific manner that would make it eligible for replacement, it can't spark unpredictably. Relax.

  • eww Level 9 Level 9 (52,975 points)
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    Jan 30, 2012 8:39 AM (in response to shawn_k_marston@mac.com)

    shawn_k_marston@mac.com wrote:

     

    Is the Magsafe recall valid in UK, as well as US?

     

    No, it's only valid in the US.

     

    http://support.apple.com/kb/TS4127

  • suZLew Level 1 Level 1 (0 points)
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    Feb 16, 2012 5:06 PM (in response to cmickle)

    My magsafe power adapter caught fire in the surge protector power strip, about 2 hours ago, at the site of the prong. I moved the power strip slightly, and the heavy adapter wiggled on the strip, zapped, shot out sparks and very small flames that extinguished right away after I removed it from the power strip, and poofed out a bit of smoke and soot all over the plug, the outlet, and the nearby plug for my iphone (which was fine, just soot-covered on one side). Thanking God that I was right there when it happened. Prior to this incident, the magsafe power adapter had no visible wear whatsoever, no fraying at the magsafe connection to the computer, no nicks in the length of the cord itself, and the adapter and plug looked new just like the cable cord and magsafe connector. My MacBook Pro is about 8 years old. The battery is practically shot, so I do keep the computer plugged. Ironically, I was just complaining about this computer at BestBuy today, while looking for an extension cable for the power cord (the one it comes with is frankly too short), because it has been a lemon from the start. I'm posting this in reply to Steve Trabajars' comment above, especially because there was honestly no visible wear at all on the magsafe power adapter, and the surge protector was less than one year old, again, clean, no visible wear. I reported this to Apple Support and was immediately transfered to a representative obviously trained for this kind of event, so there is a problem with these adapters, and you should pursue getting yours replaced via the website, and @Steve, report your Wisconsin store for not addressing the problem. Visual inspection of the magsafe/cablecord/adapter and plug means nothing, apparently, in my case.

  • suZLew Level 1 Level 1 (0 points)
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    Feb 16, 2012 5:07 PM (in response to SteveTrabajars)

    Hi Steve, please see the reply I just posted in this thread. Hope you are well and can get a new adapter soon.

  • goatmasterfunk Level 1 Level 1 (0 points)
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    Apr 25, 2012 2:16 PM (in response to cmickle)

    I have a 3 year old 85W Magsafe power adaptor that got really hot and died on me. It's my 2nd one, first one was under warranty. Apple store in London eventually replaced it after much protest from me. Apparently there has been a recall program for them in the US but not in London.

  • Stellarkyle Level 1 Level 1 (0 points)
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    May 8, 2012 10:07 AM (in response to cmickle)

    Brought my MagSafe "L" shaped charger in today and they didn't replace it. They told me the recall was for the "T" shaped adapters and not the "L". If the new power adapter (L shape) is having the same problem as the old (T shape) shouldn't they replace the "L" as well? It's just uncalled for...

  • SAM MAK Level 1 Level 1 (0 points)
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    May 8, 2012 10:19 AM (in response to cmickle)

    I took mine to the apple store, i spoke on the phone with several apple supervisors, and they did not care to listen! There are 1000s of comments on this and they still do not care, what a same!

  • SimCrook Level 1 Level 1 (0 points)
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    Jun 7, 2012 12:01 PM (in response to cmickle)

    Likewise in Canada -- I had an original "T" shaped adapter that failed, and when I took it to the Apple Store, they informed me that the replacement program was only valid in the US.  I also verified this with Apple Support on the phone as well.

     

    If you purchased this outside of the US, you are responsible for purchasing another.

  • mannsmk Level 1 Level 1 (0 points)
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    Jul 10, 2012 11:15 PM (in response to SimCrook)

    Yep,  Second time I have had this issue (in Canada).  First time, was lucky enough to get an Apple store CSR that cared, and they just handed me a replacement. 

    Silly me, I thought that would happen a year later when the replacement started to fray.  Nope.  This time they immediately refused due to extreme wear and tear.  They basically suggested that I had done that to my power adapter.  Safety issues are not a concern here, but if they are, you should purchase a new power adpater. 

     

    sooo  disappointed.

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