1 2 3 Previous Next 33 Replies Latest reply: Apr 14, 2014 10:48 AM by SydBob Go to original post
  • 15. Re: iTunes Match Crashing at Step 3 (won't upload)
    mc6206 Level 1 Level 1 (0 points)

    Could it be that the match process does not like PDF files that get sometimes uploaded into itunes (text related to music files). I have unticked all the PDF files and now the crash problem seems resolved.

  • 16. Re: iTunes Match Crashing at Step 3 (won't upload)
    KidEh Level 1 Level 1 (0 points)

    Having the same problem here.  12000 songs matched, 4000 to upload and crashes on Step 3 within the first 5 files every time.  If it's a file incompatibility issue you'd think the software could choose to skip the file and move on to the next without taking down the whole program. 

     

    In addition to that problem, I use playlists to manage all my music and for some reason iTunes Match duplicated about half my playlists and the new ones were incomplete. 

     

    I'm currently looking into the possibility of getting a refund as this service still feels too beta.

  • 17. Re: iTunes Match Crashing at Step 3 (won't upload)
    KidEh Level 1 Level 1 (0 points)

    I should probably add I'm running Windows 7 64bit

  • 18. Re: iTunes Match Crashing at Step 3 (won't upload)
    C9hris Level 1 Level 1 (0 points)

    I have extacly the same problem.I got the error with about 1.500 Song to go.

     

    Problemsignatur:

      Problemereignisname:    APPCRASH

      Anwendungsname:    iTunes.exe

      Anwendungsversion:    10.6.1.7

      Anwendungszeitstempel:    4f71aced

      Fehlermodulname:    KERNELBASE.dll

      Fehlermodulversion:    6.1.7601.17651

      Fehlermodulzeitstempel:    4e211319

      Ausnahmecode:    80000003

      Ausnahmeoffset:    0001280c

      Betriebsystemversion:    6.1.7601.2.1.0.256.4

      Gebietsschema-ID:    3079

      Zusatzinformation 1:    0a9e

      Zusatzinformation 2:    0a9e372d3b4ad19135b953a78882e789

      Zusatzinformation 3:    0a9e

      Zusatzinformation 4:    0a9e372d3b4ad19135b953a78882e789

     

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  • 19. Re: iTunes Match Crashing at Step 3 (won't upload)
    mporange Level 1 Level 1 (0 points)

    I'm having the same issue as well, on a Windows 7 machine. It's driving me nuts - with thousands of songs still "waiting" there's no manageable way to track down what's causing the problem.

     

    Has anyone gotten an answer from support about this?

  • 20. Re: iTunes Match Crashing at Step 3 (won't upload)
    shaininji Level 1 Level 1 (0 points)

    Did you get this fixed, I am having the same issues .......??

  • 21. Re: iTunes Match Crashing at Step 3 (won't upload)
    CaroleHarry Level 1 Level 1 (0 points)

    You need to remove from iTunes the file that it stops on. It will then continue. Keep doing this until all files are uploaded. Apple need to put a skip this file option in.

  • 22. Re: iTunes Match Crashing at Step 3 (won't upload)
    shaininji Level 1 Level 1 (0 points)

    It crashes before I can see what file it crashes on Carole, so how would I  findout which one to delete, I have 24370 songs?

  • 23. Re: iTunes Match Crashing at Step 3 (won't upload)
    yugenro Level 1 Level 1 (0 points)

    Faisane, I just now got the error message you described: "iTunes Match is matching a library from another computer. Only one library can be matched at a time. If you continue, the other iTunes Match session will be stopped and this computer's library will be matched instead."

    I'm not sure what's going on with that, either. I just posted a new discussion about it... Will let you know if i make any progress...

  • 24. Re: iTunes Match Crashing at Step 3 (won't upload)
    mahler444 Level 1 Level 1 (0 points)

    It's a much more complicated process to remove 2000 songs.  Is there another way around this? 

  • 25. Re: iTunes Match Crashing at Step 3 (won't upload)
    Lawndart401 Level 1 Level 1 (0 points)

    I tracked the crash down to a very large audio file.

    After removing this file, the sync completed.

  • 26. Re: iTunes Match Crashing at Step 3 (won't upload)
    shaininji Level 1 Level 1 (0 points)

    Re the large files I have loads so still trying a work around. Am getting all the small files on via a new work around.

     

    1. Sort library by artist then sort by imatch status 2. Leave any big file over 30mbs mins long. 3. Find the next short track in the listing. 4. Right click and create an aac version 5. This then has the status waiting. 6. Highlight from that track down thru the list until.you get to another long track. 7. Right click and from the.drop down click add to icloud. 8 the tracks then upload no problem. 9. Bypass the long track and repeat the process all.over again.

     

    Eventually I will only be left with long tracks which I can try one by one.

  • 27. Re: iTunes Match Crashing at Step 3 (won't upload)
    kcampise415 Level 1 Level 1 (0 points)

    Thank you sooooooo much for explaining this part of the process! Without it, I would have never found the error files, the waiting files, or the ineligible files. I love you for this!!!!! If anyone needs help, I would gladly offer my help!

  • 28. Re: iTunes Match Crashing at Step 3 (won't upload)
    kk2again Level 1 Level 1 (0 points)

    Michael, thanks for all your hardwork on this and I see the intention.  I have the same 2 songs hanging there.  Trying to watch the "Music", which has more than 2 songs uploading, and when it crashes, there are 11 songs downloading.  How does a novice like myself discern what to "delete" with so many moving parts?

  • 29. Re: iTunes Match Crashing at Step 3 (won't upload)
    DaveFromLondon Level 1 Level 1 (0 points)

    I also had this problem, and it also seemed to be associated with trying to upload large audio files (over one hour in length).

     

    I wasn't able to "fix" it (a fix would mean iTunes is able to upload these files to the cloud without crashing), but I was able to work around it by deleting these big tracks from my iTunes library. Having deleted these tracks, iTunes no longer crashes.

     

    Of course, this means that I cannot add these tracks to iTunes match, which *****.

     

    This is the second serious problem I've experienced with the reliability of iTunes match since I signed up a couple of weeks ago. Pretty poor for a paid service. At this rate, I can't really see myself renewing next year.

     

    (Also, for most of today, I wasn't even able to post this message to these support forums, as I kept getting long paudses followed by 'maintenance' messages when trying to log in. Are Apple sleepwalking into some sort of reliability crisis?)