1 2 3 Previous Next 63 Replies Latest reply: Jul 17, 2012 2:03 PM by Limnos
Elizabeth Ploog Level 1 Level 1 (5 points)

I recently moved my iTunes to an external hard drive to be exclusively used there.  It is going well, with one exception.  When I download music, it is not copying to the music folder.  It is downloading into the library/main page of the application.  I went into iTunes preferences, advanced, and checked "copy music to iTunes media folder".  But that did not do it.  So I changed the name of the iTunes music folder to media folder, and that didn't work either.  Can anyone help me?  Please?  Thank you.


Powerbook G4, Mac OS X (10.4.2)
  • 1. Re: downloaded music not copying to music folder
    Limnos Level 8 Level 8 (38,400 points)

    Stop, stop.  iTunes will go bananas if you start renaming files and folders like that.  Undo the renaming.  Unless you know exactly what you're doing (in which case I have questions for you ) you can really mess up iTunes by renaming and moving things manually. Since you said the "copy to library" was not already checked that suggests to me you were manually managing music, in which case only you know where it all ended up.  If you do not have iTunes set to organize music and copy to the media folder then iTunes will just leave it where it is when you add it to the library.  Downloading and ripping are exceptions where it will (I believe, since I have never purchased from Apple) put it in folder designated as the media folder in iTunes preferences.  From what you said it sounds to me like you have your media on the external drive but the main iTunes folder with the library files and a media folder on the internal drive.

     

    What were the preferences settings for "organize" and "copy music" previously? 

     

    Which version of itunes do you use?

     

    Another thing we will need to know is how did you move the library to the external drive?  Exact steps please.  I am trying to determine what is where.  I used to have my collection scattered over 10 folders in different directories on 2 different drives.  It all worked, but I also knew exactly what was going on.

     

    Some background structure:

     

    What are the iTunes library files? - http://support.apple.com/kb/HT1660

     

    More on iTunes library files and what they do - http://en.wikipedia.org/wiki/ITunes#Media_management

     

    What are all those iTunes files? - http://www.macworld.com/article/139974/2009/04/itunes_files.html

     


    iTunes 9 [and later]: Understanding iTunes Media Organization - http://support.apple.com/kb/ht3847

     

    Image of iTunes folder structure Dec. 2011 - https://discussions.apple.com/message/16923545
    see also:
    Image of folder structure and explanation of different iTunes versions (turingtest2 post) - https://discussions.apple.com/message/13025536 and https://discussions.apple.com/message/17457605

  • 2. Re: downloaded music not copying to music folder
    Elizabeth Ploog Level 1 Level 1 (5 points)

    thank you.  I renamed the folder back to what it was originally....I think.  I hope.

     

    I use iTunes 9.

    Previously I had the organize option checked, but not the copy files option....which I have since checked.

     

    When I moved iTunes:  I dropped the entire iTunes folder onto the ehd.  I had some issues with the music copying back to the internal drive, and I believe,you, advised me to hold down the options button and open itunes in order to select the ehd library.  Which I did, and subsequently everything except my current issue has run smoothly.

     

    I looked in Finder/Music and to my surprise, found this:  iTunes (6 items):  album artwork (1); iTunes Media (1); iTunes Library LIB; iTunes library extras.itdb; iTunes library genius.itdb; iTunes library.xml

    Should I delete them?

     

    On my external hard drive, these are the folders:  automatically add to iTunes (0 items); iTunes (8 items); music (2 items) -THIS IS A NEW FOLDER THAT SHOWED UP WITH THE NEW DOWNLOADED MUSIC

    Seagate GoFlex software; Readme.pdf

     

    When I open iTunes (8 items):  Album artwork (3); itunes music (499) Previous iTunes libraries (10); iTunes Library LIB (which is how I open the iTunes app); itunes library extras.itdb; iTunes library genius.itdb; itunes library.xml; itunes music library.xml

     

    can you make any sense of this?  have I completely screwed it up?   thanks

  • 3. Re: downloaded music not copying to music folder
    Limnos Level 8 Level 8 (38,400 points)

    How many items does iTunes actually list in your collection?  Hopefully roughly 499. 

     

    Where do the preferences indicate you have you media folder located  (it should hopefully be on the external but if it isn't don't change anything yet)?

     

    Just as a first approximation, I am doing educated guessing.  1) I think your library is indeed on the external.  2) Because you are using itunes 9 then things can get messy because iTunes 9 started changing how music was organized and most of your collection may be in old structuring.  Maybe you had this selected in the past. You do not have this option selected until an hour ago, except iTunes may be doing it automatically for anything just copied since you checked that box.  See the organization links I provided earlier.  I have a catbox that needs urgent attention and can't type folder structure details here.  3) Likewise, is there a reason for not having iTunes copy your files to the Media folder when adding?  I am guessing now that when you selected that option it copied the downloads that you were complaining were on your internal drive to the external.  Have you checked the contents of these folders to see what is actually there in terms of your recent downloads?

     

    I can't post regularly over the next few hours (domestic obligations) but I really think that unless you have objections that we should steer you to letting iTunes doing things as it wants in terms of copying and organization -- doing it by the book.  Most people find that a lot more convenient, and it saves us having to do a lot of wild guesing as to your itunes organization becuse without those boxes set things could be anywhere on your drive, or even multiple places.  With that in mind, I think you have some kind of skeletong library structure on the internal drive.  All the basics but no media file or real contents.  Ultimately when we are sure everything is on the external we can get rid of it.

  • 4. Re: downloaded music not copying to music folder
    Elizabeth Ploog Level 1 Level 1 (5 points)

    I would say 499 is correct.

     

    preferences says it's located in /volumes/FreeAgent GoFlex drive (the ehd) 
    But there is no folder there titled media.

     

    I'm pretty sure I unchecked the option to copy to media when I was having the issue of everything copying back to the internal drive.  I think originally, it was probably checked.

     

    My new downloaded music ended up in a new file called "music" on the ehd, instead of in the iTunes Music file where the rest of the music is.

     

    I will be gone a couple of hours as well.

     

    I am willing to do whatever you suggest.  thanks!

  • 5. Re: downloaded music not copying to music folder
    Limnos Level 8 Level 8 (38,400 points)

    I want to double check that the library you are using is in fact on the ehd.  Hold down the option key while starting iTunes and guide it to the iTunes folder on the ehd.  When it starts, double check the library that everything looks as you wish it to be.  Nothing missing?

     

    If all is okay, let's let iTunes do it by the book.  Read at least  http://support.apple.com/kb/ht3847 because we will be doing this.

     

    Go to iTunes > Preferences > Advanced > General

     

    Where it shows to store media you can click reset but it should say it is in the iTunes folder on the ehd.  I still use iTunes 7 so I cannot check but it might even offer "Media folder" in the path name.  The Media folder is a characteristic of iTunes 9 and up and you have an older structure.  Don't worry if it doesn't because I think the next step will do it if "Media folder" isn't part of the name

     

    We are aiming for the new structure. Go to File > Library > Organize library and select both of those options (as pictured).  The first option re-organizes the files into folders as indicated.  The second one uses the new structure.  Say Okay.

     

    Either at this stage or when you close the preferences window it will ask you if you want to move items, and/or if you want to update to the new structure.  Say yes.  Now this may take a while because it is dealing with 500 files but hopefully you will end up with a nice organized library.

     

    I am going to cut this off here because there is a thunderstorm headed this way and we may get a power outage taking out all  I have typed in the last 20 minutes.  There's still cleanup but that's stage 2.

  • 6. Re: downloaded music not copying to music folder
    Elizabeth Ploog Level 1 Level 1 (5 points)

    That did not quite work out.

     

    In preferences, it says iTunes Media folder location:  /volumes/FreeAgent GoFlex Drive (ehd)

     

    There is no media folder anywhere on my ehd, but there is one on the internal drive.

     

    I went to Organize Library.  The second option was faded out and I could not check it, but I did go ahead and check the consolidate files option.  It said it was going to copy files, but it went very quick and in the iTunes interface, there was an exclamation point in the far left column.  I closed iTunes, ejected the ehd and reinserted it-opened iTunes and the exclamation points were gone.  Everything else appears unchanged.  My library was always organized.

     

    what's next?  Hopefully you have power.  We sure could use rain in Indiana.

  • 7. Re: downloaded music not copying to music folder
    Limnos Level 8 Level 8 (38,400 points)

    Is there a folder called iTunes on the external?  If there is, does it look like the examples in the link I posted?  Is there a library file in there?

     

    Where did those files end up?  In theory according to what you post about the media location they should all be at the root level of your external!

     

    I looked in Finder/Music and to my surprise, found this:  iTunes (6 items):  album artwork (1); iTunes Media (1); iTunes Library LIB; iTunes library extras.itdb; iTunes library genius.itdb; iTunes library.xml

    Was this on the internal drive or the external?

     

    If internal, that is what your external should look like!  According to your earlier post (which I misunderstood) you only have 2 items in your music folder on the external instead of 500. 

     

    It is sounding to me right now like you are either not really using the library on the external, or your files are not in the area to which you earlier referred.

     

    Do you know how to do screenshots and post images here (command+shift+4 --> outline area, use camera icon above to put resulting file on your desktop into edit window)?  I don't usually recommend it (avoid it myself) but I really think we need to be able to look at your external and figure out what is going on.  Here's an example of my test library in my User > Music folder:

     

    Picture 1.jpg

  • 8. Re: downloaded music not copying to music folder
    Elizabeth Ploog Level 1 Level 1 (5 points)

    I tried to do the screen shots, this is what I ended up with:

     

    On internal hard drive, Music, there is an itunes folder:

     

    file:///Users/elizabeethploog/Desktop/Picture%205.png

    On external:

     

    file:///Users/elizabeethploog/Desktop/Picture%204.png
    Are you seeing these as a url or do you see the actual pictures?  I don't know how to post screenshots.

  • 9. Re: downloaded music not copying to music folder
    Elizabeth Ploog Level 1 Level 1 (5 points)

    I see now that they are in a URL format.  ?

  • 10. Re: downloaded music not copying to music folder
    Elizabeth Ploog Level 1 Level 1 (5 points)

    This was referring to my internal hard drive:

     

    "I looked in Finder/Music and to my surprise, found this:  iTunes (6 items):  album artwork (1); iTunes Media (1); iTunes Library LIB; iTunes library extras.itdb; iTunes library genius.itdb; iTunes library.xml"

  • 11. Re: downloaded music not copying to music folder
    Elizabeth Ploog Level 1 Level 1 (5 points)

    Ok, sorry for all of the confusion.  This is the best I could do.

     

     

    This is on the external hard drive.  The folder titled 'itunes music" has 499 music files and is shown on the right.

    On the left, you will see another music file.  this was created automatically when I downloaded the new music.

    Picture 4.png

     

     

    this is on my internal drive:

     

    Picture 5.png

     

     

    Does that help you to understand?  thank you for your time.

  • 12. Re: downloaded music not copying to music folder
    Limnos Level 8 Level 8 (38,400 points)

    Is the area on the left of your first image the very top level of your drive?  Earlier you said the preferences said your music folder location "it's located in /volumes/FreeAgent GoFlex drive"  I just checked my preferences settings and it says my iTunes Music folder location is, "Music HD:Music:iTunes junk library:iTunes Music:"  I keep mine on an external drive "Music HD" and in my path it specifies the actual Music folder "iTunes Music".  Yours did not, or were you just not that specific?  Even small details make a big difference in this kind of work (and in diagnosing correctly) because I am puzzled as to why your music isn't all on the top level right now since that is all you specified in your path description.

     

    It looks like the iTunes folder on the internal drive is essentially empty.  If you have that drive backed up I think you could get rid of it and see if that creates any problems.  It shouldn't and if you have a backup then you can always put it back.

     

    Create a folder called "iTunes Media" inside the iTunes folder on the ehd.  Select that as the media folder destination in preferences.  Now try that organize and copy function again and see if the option that was grayed out before is now active.  If it is, see if the media are consolidated to it this time.  If it isn't then I'm puzzled but it isn't a major worry since your collection seems okay under the old library structure.

     

    If it does consolidate correctly, I am not sure if it will do this by copying or moving (usually consolidate copies).  If it consolidates properly you may end up with extra files because items will be copied from ehd/iTunes/iTunes Music to ehd/iTunes/iTunes Media and inside that to another Music folder.  You can check where the file that is used by iTunes is actually located by getting info on a track in iTunes and looking at the path in summary.   If they look like they ended up in ehd/iTunes/iTunes Media/Music then you're all set and you can delete the ones in  ehd/iTunes/iTunes Music.  (Again, always a good idea to back up before major operations just in case things don't go as planned.)

     

    Another small concern is if the stray items in the folder at the top of the ehd at the same level as the iTunes folder actually contains your new downloads.  Ideally if those are in your iTunes library listing and you consolidate the files in the previous paragraph they should also be copied to folders inside the media folder.  Check if this is indeed the case by getting info on a download track and see to which copy the library is referring.

  • 13. Re: downloaded music not copying to music folder
    Elizabeth Ploog Level 1 Level 1 (5 points)

    Yes, when I click on the ehd on the Finder, the column on left is what appears.

     

    I think at some point, I had to identify where I wanted to move the iTunes, and I selected the ehd.  Maybe I should have selected a file within the ehd instead.

     

    I did as you suggested. After I changed preference setting, exclamation points appeared in left column of the music and I can't go to the organize and copy function because I get "itunes library file cannot be saved. The required disk can not be found"  In fact, I can no longer open the library because of it.  And the itunes icon on the dashboard keeps jumping up and down.

  • 14. Re: downloaded music not copying to music folder
    Limnos Level 8 Level 8 (38,400 points)

    Required disk cannot be found? Do you have the external drive turned on and mounted?  It really sounds like you do not.  If I go into that change media location preference and click change it will only show me whatever folders I have that exist and only on drives that are mounted.

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